Customer Reviews for Hermosa Mini Storage
(U-Haul Neighborhood Dealer)

735 reviews

32229 Hwy 550   Durango, CO 81301

(970) 259-0682

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(970) 259-0682

32229 Hwy 550
Durango, CO 81301

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A great place to store …everyone is friendly and helpful.. thank you 👍

KARLEEN E U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY L. 
Rating:
5.0

Customer did not leave a comment.

Howard F. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Very friendly and prompt service! It made our moving experience more pleasant for sure!

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Corinna J.  |  Overall Experience 
Rating:
5.0

Every time I use Uhaul, you ask me for a pickup location. Then you send me somewhere else a day or two before move day. This causes me to pay higher mileage fees, so I have no idea how much I will spend until you contact me the day or two before my move. Asking someone where they would like to pick up, and then changing pickup at the last minute EVERY TIME is terrible service on the part of Uhaul. A better choice would be to ask the customer for a radius in which they are willing to pick up

Robert S. 
Rating:
5.0

Dean was always very helpful.

RAY W.  |  Overall Experience 
Rating:
4.0

Great customer service from Dean

Robert W. 
Rating:
5.0

This was just an equipment drop off, but the owner was cheerful and helpful.

Lynne J. 
Rating:
5.0

Dean was absolutely amazing to work with. Because of Dean I would recommend this facility to friends and family knowing he will take care of them just like he did us.

James T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CODY J. 
Rating:
5.0

Everyone especially Dean was just phenomenal. The service, attention to cleanliness and ease of move in and move out was fantastic. I highly recommend this storage facility.

JILL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sigrid P. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Excellent customer service.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Valorie I. 
Rating:
5.0

Don't have to improve,it's working just fine,thank you U-haul

Sheri B. 
Rating:
5.0

Mothing

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

JIM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

I have everything good to say about my experience, and nothing bad to say about it. Unfortunately, my need for a larger storage cell required that I move out. All the cells that were larger than 5-ft x 10-ft were taken and I came to need a cell at least 10-ft x 10-ft. The supply was less than the demand, and this is always good for any provider of services. I still have a request in your file for a parking spot for a small low deck utility trailer (5 x 8 bed plus tongue) and I hope a spot will open for it soon. Please keep this request in your files.

BOB K.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

NOLAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

The manager of the Property on point. Storage is scarce. Thank you Dean.

john D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Dean runs a good operation - do your online check-in and everything moves quickly. Great rental location

Randal R. 
Rating:
4.0

no issues

GLENN B. 
Rating:
5.0

Easy drop off.

George D. 
Rating:
5.0

Manager was terrific and diligent in making it all happen. Very efficient, very smooth. Yes, we have recommended already. Thanks.

WAYNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Difficulty finding the office. No signage.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Dorothy B. 
Rating:
5.0

Dean was great to work with.

SCOTT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Equipment wasn't clean because of heavy ice on the trailer. Deane did a great job getting me setup. They were open on Sunday which was great!

JAMES H. 
Rating:
5.0

Very quick and efficient. Easy peasy.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Catherine R. 
Rating:
5.0

The owner/attendant was extremely helpful and made the whole experience easy

Brian M. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Excellent customer service !

Dorothy B. 
Rating:
5.0

Customer did not leave a comment.

Penny F. 
Rating:
5.0

Fantastic experience. Thank you!

JOHN D.  |  Overall Experience 
Rating:
5.0

Great experience and great help. Dave is exceptional. Thank you!

KURT M.  |  Overall Experience 
Rating:
5.0

Dean, great manage. Very helpful! Thanks!

carlos b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy W. 
Rating:
5.0

Very poor security. No gate. Our unit, along with several others, were broken into a couple of months ago and items stolen. Management promised to erect a security gate, but had yet to do so as of our mid November moveout to a more secure facility. I do not recommend Hermosa Storage. Inspect the facility closely before you make a decision.

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia a.  |  Overall Experience 
Rating:
5.0

Hermosa, CO. UHaul was very easy to deal with. The manager was very pleasant and professional. He just got to business, and got things done. He was also very comforting to let me know that I would be fine driving a big UHaul a long distance by myself. I am a 68-year-old woman. I was fine even in some tough terrain. Altogether a very businesslike, easy experience.

Suzette G. 
Rating:
5.0

Dean does a great job - easy in and out with online check-in

Randal R. 
Rating:
4.0

We had our uhaul trailer all loaded. It was one with a roll up door which was open and when my husband went to load one more thing the door made some terrible noises and it seemed like some springs had broken inside and pulled the door up past retrieving it. Called and no luck fixing it so had to completely unload and return for another type which ate up most of our day and put us behind schedule. That was a huge bummer but all else went good after that.

MARVIN RANSLER L. 
Rating:
4.0

Customer did not leave a comment.

Fred R. 
Rating:
5.0

Great staff, very helpful and informative.

Jim C. 
Rating:
3.0

The truck and auto transport were in poor condition. The truck's steering was all over the place, the air conditioner worked intermittently and the engine ran rough. The cab and windshield were dirty too. The auto transport was missing a safety chain. It felt like it was an opportunity for this location to get rid of “junk”

MATTHEW G. 
Rating:
5.0

This is a very customer friendly place.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Carley B. 
Rating:
5.0

Customer did not leave a comment.

ANGELO L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT SCOTT B. 
Rating:
5.0

The thing is, we had a sort of crisis and were stuck in Durango, so it was a welcome support that we could call a couple of Y=Uhaul places and find what we needed just right then. Thank you!

JAMES W. 
Rating:
5.0

Dean has excellent customer service skills

Ruth R. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

!Dean was very helpful. Quick turn in process.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

hailee P. 
Rating:
5.0

service was great and easy

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

Annette Z. 
Rating:
5.0

Customer did not leave a comment.

Severina V. 
Rating:
5.0

Your website is terrible

Raymond M. 
Rating:
5.0

Dean was great to work with and I will do bsn with again. Thanks

Leland C. 
Rating:
5.0

Outstandingly competent business. I've worked with them several times, always first class.

William B. 
Rating:
5.0

Customer did not leave a comment.

STEVE O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Dean was very helpful and accomidating

doug S. 
Rating:
5.0

Dean is a Rock Star, very helpful and friendly!

doug S. 
Rating:
5.0

Your people where great! Can't think of any improvements

Freddie D. 
Rating:
5.0

Customer did not leave a comment.

Aubrey W. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Best managed haul dealer ever

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Excellent experience. Everything was great with the location, the truck, and using the phone app for pickup and return. Very smooth and easy.

Michael M. 
Rating:
5.0

Everyone was helpful and all went smoothly!

Julie S. 
Rating:
3.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Everything was ready for my arrival - full covid 19 prep and safety precautions followed - great service

Randal R. 
Rating:
5.0

Customer did not leave a comment.

Nils W. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Great

Peter B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
2.0

Why did UHaul make me drive 8 miles to drop off the trailer when there are several UHaul locations right in the town of Durango?

Duwayne Z. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

The gentleman who runs this facility is always so friendly and accommodating, and makes renting equipment very easy and stress-free.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

richard A. 
Rating:
5.0

Uhaul rep had the trailer waiting for my arrival. He did all the hook up and safety checks within minutes. Very friendly and had me out the door in less than 10 minutes. Highly recommend

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Dean was great and accommodating.

Heidi G. 
Rating:
5.0

Online check in was acknowledged and made the pick up process easy

Randal R. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

On time and on schedule

JEFFERY W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Dean's operation is terrific!

Laura W. 
Rating:
5.0

Owner was super helpful

Deb M. 
Rating:
5.0

I have used this location numerous times, the service is always excellent and very helpful. The location is ideal for north Durango and all of the north Animas Valley.

Charles S. 
Rating:
5.0

Incredible awesome friendly customer service and very nice equipment. Great experience. Prices could be lower, though.

AMY R. 
Rating:
3.0

My trailor lights did not work properly. When I returned to have it looked at, Dean from Hermosa Mini-storage told me it was my truck that had the problem. He replaced the connector wire and it worked until I had to stop once on my way to have it fixed. It was a faulty connector on the trailer and needed to be replaced before I continued my trip. It cost me $77.40 which I will be making a reimbursement claim on soon. He should have said i'm not sure and tested the trailer connector as well instead of insisting it was on my end. I have proof that was not the case. Completely ruined the start of my trip and my timing to the first location!

Robert M. 
Rating:
4.0

Customer did not leave a comment.

scott K. 
No reviews have been submitted for this location.

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