Customer Reviews for Hermosa Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hermosa Mini Storage

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Dorothy B.
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Customer did not leave a comment.

SCOTT S. | Overall Experience |
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Dean was great to work with.

Brandon F.
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Customer did not leave a comment.

JAMES H.
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Equipment wasn't clean because of heavy ice on the trailer. Deane did a great job getting me setup. They were open on Sunday which was great!

Timothy S.
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Very quick and efficient. Easy peasy.

Catherine R.
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Customer did not leave a comment.

Brian M.
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The owner/attendant was extremely helpful and made the whole experience easy

NANCY R.
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Customer did not leave a comment.

Dorothy B.
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Excellent customer service !

Penny F.
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Customer did not leave a comment.

JOHN D. | Overall Experience |
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Fantastic experience. Thank you!

KURT M. | Overall Experience |
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Great experience and great help. Dave is exceptional. Thank you!

carlos b. | Overall Experience |
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Dean, great manage. Very helpful! Thanks!

judy W.
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Customer did not leave a comment.

JOHN H. | Overall Experience |
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Very poor security. No gate. Our unit, along with several others, were broken into a couple of months ago and items stolen. Management promised to erect a security gate, but had yet to do so as of our mid November moveout to a more secure facility. I do not recommend Hermosa Storage. Inspect the facility closely before you make a decision.

marcia a. | Overall Experience |
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Customer did not leave a comment.

Suzette G.
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Hermosa, CO. UHaul was very easy to deal with. The manager was very pleasant and professional. He just got to business, and got things done. He was also very comforting to let me know that I would be fine driving a big UHaul a long distance by myself. I am a 68-year-old woman. I was fine even in some tough terrain. Altogether a very businesslike, easy experience.

Randal R.
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Dean does a great job - easy in and out with online check-in

MARVIN RANSLER L.
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We had our uhaul trailer all loaded. It was one with a roll up door which was open and when my husband went to load one more thing the door made some terrible noises and it seemed like some springs had broken inside and pulled the door up past retrieving it. Called and no luck fixing it so had to completely unload and return for another type which ate up most of our day and put us behind schedule. That was a huge bummer but all else went good after that.

Fred R.
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Customer did not leave a comment.

Jim C.
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Great staff, very helpful and informative.

MATTHEW G.
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The truck and auto transport were in poor condition. The truck's steering was all over the place, the air conditioner worked intermittently and the engine ran rough. The cab and windshield were dirty too. The auto transport was missing a safety chain. It felt like it was an opportunity for this location to get rid of “junk”

JOSEPH K.
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This is a very customer friendly place.

Carley B.
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Customer did not leave a comment.

ANGELO L.
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DOUGLAS S.
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ROBERT SCOTT B.
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JAMES W.
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The thing is, we had a sort of crisis and were stuck in Durango, so it was a welcome support that we could call a couple of Y=Uhaul places and find what we needed just right then. Thank you!

Ruth R.
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Dean has excellent customer service skills

Travis J.
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Customer did not leave a comment.

Gregory R.
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!Dean was very helpful. Quick turn in process.

hailee P.
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Customer did not leave a comment.

GLEN C.
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service was great and easy

Annette Z.
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Customer did not leave a comment.

Severina V.
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Customer did not leave a comment.

Raymond M.
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Your website is terrible

Leland C.
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Dean was great to work with and I will do bsn with again. Thanks

William B.
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Outstandingly competent business. I've worked with them several times, always first class.

STEVE O.
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Customer did not leave a comment.

THOMAS H.
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Customer did not leave a comment.

doug S.
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Dean was very helpful and accomidating

doug S.
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Dean is a Rock Star, very helpful and friendly!

Freddie D.
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Your people where great! Can't think of any improvements

Aubrey W.
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Customer did not leave a comment.

Bryan P.
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Robert B.
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Best managed haul dealer ever

Brett C.
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Customer did not leave a comment.

MICHAEL D.
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Customer did not leave a comment.

Michael M.
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Excellent experience. Everything was great with the location, the truck, and using the phone app for pickup and return. Very smooth and easy.

Julie S.
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Everyone was helpful and all went smoothly!

Sam P.
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Customer did not leave a comment.

Randal R.
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Everything was ready for my arrival - full covid 19 prep and safety precautions followed - great service

Nils W.
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Customer did not leave a comment.

Scott K.
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Peter B.
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Great

SHAWN S.
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Customer did not leave a comment.

Duwayne Z.
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Why did UHaul make me drive 8 miles to drop off the trailer when there are several UHaul locations right in the town of Durango?

Rodney R.
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Customer did not leave a comment.

Anna C.
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The gentleman who runs this facility is always so friendly and accommodating, and makes renting equipment very easy and stress-free.

richard A.
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Customer did not leave a comment.

Robert M.
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Uhaul rep had the trailer waiting for my arrival. He did all the hook up and safety checks within minutes. Very friendly and had me out the door in less than 10 minutes. Highly recommend

JOHN O.
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Customer did not leave a comment.

Nathan D.
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JOHN K.
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WILLIAM S.
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Heidi G.
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Dean was great and accommodating.

Randal R.
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Online check in was acknowledged and made the pick up process easy

Rachel R.
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Customer did not leave a comment.

mike B.
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Thomas R.
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Patricia R.
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JEFFERY W.
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On time and on schedule

Michael H.
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Customer did not leave a comment.

Karl W.
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Laura W.
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Dean's operation is terrific!

Deb M.
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Owner was super helpful

Charles S.
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I have used this location numerous times, the service is always excellent and very helpful. The location is ideal for north Durango and all of the north Animas Valley.

AMY R.
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Incredible awesome friendly customer service and very nice equipment. Great experience. Prices could be lower, though.

Robert M.
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My trailor lights did not work properly. When I returned to have it looked at, Dean from Hermosa Mini-storage told me it was my truck that had the problem. He replaced the connector wire and it worked until I had to stop once on my way to have it fixed. It was a faulty connector on the trailer and needed to be replaced before I continued my trip. It cost me $77.40 which I will be making a reimbursement claim on soon. He should have said i'm not sure and tested the trailer connector as well instead of insisting it was on my end. I have proof that was not the case. Completely ruined the start of my trip and my timing to the first location!

scott K.
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Customer did not leave a comment.

Thomas W.
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Super efficient and quick. They were very busy on this Saturday morning, being the only Uhaul open within miles. Despite that they had a lot people working together to make the pickup process very quick and efficient! Thank you!

Aurelia P.
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Customer did not leave a comment.

Jan K.
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Customer did not leave a comment.

ROGER H.
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Owner very helpful and cheerful.

Laura W.
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Dean was tremendous! He made the return very easy!,

david S.
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Not really much. The business operator, Dean Bridgewater, was very helpful. I picked up the trailer right after a big snowstorm and he had to pull another trailer out for me when there was an electrical problem with the trailer he had previously pulled out for me. No complaints or discussion. He just got it done and had me on my way. Great service.

PETER B. | Overall Experience |
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Would have been nice to have a light inside the unit.

Rachel B.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

BILL C. | Overall Experience |
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Excelent location. Great rates. Always accessible even in snow months.

Larry B.
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Customer did not leave a comment.

James Lawrence W.
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Serial number on contract did not match serial number on the trailer. Caused problem when trailer returned and an hour wait at counter trying to drop off.

Stuart T.
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Customer did not leave a comment.

Jeff B.
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Customer did not leave a comment.

KEVIN K.
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Jeff B.
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Dean will treat you right.

Dorothy B.
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Excellent service!

Rosann W.
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Customer did not leave a comment.

Daniel W.
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They didn't even add the blankets I requested. They didn't show me around. They didn't seem to care.

J. STACY P.
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Customer did not leave a comment.

doug S.
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Neal was great.

Rich G.
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Customer did not leave a comment.

MARIA S. | Overall Experience |
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Damaged door didn’t close tight enough to keep out smoke, debris and rodents. Everything was dirty.

Mark E.
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Customer did not leave a comment.

Zachery G.
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thanks

Lawrence F.
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Best service I could ask for.

JIM W.
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The windshield was filthy, inside and out. The windshield wipers were worthless - skipped and streaked and made a loud (annoying) noise rubbing across the glass. The alignment was way off - pulled do the left big time. Lots of notice abut the miles per gallon, but no info re the size of the tank - hard to estimate distance for refueling stops.

MICHAEL S.
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Customer did not leave a comment.

Jeff B.
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Excellent, John, Dean, and everyone were super nice and helpful.

ELLYN K. | Overall Experience |
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The facility’s mgt made move-in during an emergency situation easy and efficient. The unit was clean and prepared. We had the unit 4 mo. and never saw any sign of rodents or leakage/moisture.

ELZORA D. | Overall Experience |
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Dean was extremely helpful with all aspects of the storage unit. Would definitely use this facility again. Thanks much, Elzora

BRAD S. | Overall Experience |
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Very friendly and helpful.

LISA C. | Overall Experience |
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Recommend Hermosa Storage. I liked having an on-site manager and Dean was always helpful.

DOUGLAS H. | Overall Experience |
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Pleasant experience

ELIZABETH D. | Overall Experience |
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I was very happy with my experience. Everyone was very friendly and helpful. Very caring people. Will miss living there.

Robert B. | Overall Experience |
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Excellent service

KATIE K. | Overall Experience |
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Great experience

No reviews have been submitted for this location.

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