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William H
Customer Reviews for Hermosa Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best location in Durango - Dean really cares about his business
Randal RConvenient, no hassles
KIRK LDean runs a great U-haul business - always pleasant and efficient. He follows up before the rental to answer any questions and to remind you to online check-in so the process runs efficiently when you stop to pick up. Equipment is always ready, clean and properly maintained. This is my preferred location in the Durango area.
Randal RSuper friendly and helpful staff, as always. A pleasure renting here, as has been the case for a long time.
ERIC MExcellent service. Thank you Dean
SAMIR SDean rocks
ALAN Tconvenient and easy walk-in rental. Friendly and fast service. Everything worked great.
DANIEL BThe equipment and people were great…the app interface is clunky and mostly just a mystery if it was even working. Dropping the trailer off was uncomfortable and I left saying “welp…fingers crossed that worked”.
Christopher JHad to drive out of Durango to drop the trailer off when I arrived before noon as I was told no one was available to receive the trailer and close my bill out. Very disappointed. Dean was cool and called me back and said to leave it and he would close me out.
CODY SNot sure it was so easy and great customer service!
LAWRENCE BVery polite picking it up and dropping it off
ANGELA BImprove signage. It was hard to figure out where the office was.
Kay KDean was great to work with. Very courteous and very helpful. Great experience.
NANCY WGreat staff
timothy a | Overall ExperienceAlways responded to my calls…and great about changes and updates. Thanks for over 20 years of fantastic service. Judy
DR. J | Overall ExperienceDean provided awesome customer care. He explained in detail everything we needed for our use. I would definitely recommend Hermosa - UHaul!
Mary MI like the owner of this location, nice guy and very helpful.
WILLIAM KDean was wonderful to work with. Friendly and helpful 10/10!
Peggy ODean was friendly and helpful We were in and out quickly
Glenn BAmazing customer service! Dean did a great job with our rental. Entire process was seamless. Highly recommend them!
Ed DThanks again Dino for ALL your Help ! R/A
Roy A | Overall ExperienceDean runs a great shop - equipment is always ready and clean and the process is smooth and efficient
Randal RDean is awesome, thanks for your help
travis cDean was very helpful. I highly recommend him and his location.
William DAll closer drop-offs were "maxed out" so i had to travel another 15 minutes to get to the only open drop-off location. Half way there (on a 30 minute drive) I got a call saying the inconvenient location I was headed to was also "maxed out". Luckily the rep called again to plead for me and was successful. So it was a bit stressful, but all's well that ends well.
Gregory GNo place to go in to complete return, but easy to do, all online! There was a phone number on the sign and I checked in with the location- he had all my info and we were set to go!
kathleen mAlways answered phone calls or returned in a timely manner. Very friendly and kind and willing to work with your needs. Would definitely recommend to anyone in need of storage and moving needs.
CHRISTINA S | Overall ExperienceThanks Dean!
Matthew GOur return location was extremely helpful in accomodating our trip and our needs. Thank you!
Jamie SEasy drop off, thanks. Ken
Ken LGreat communication, service was friendly and efficient, Dean was great to work with
Samantha BDean was awesome to work with, super accommodating and friendly.
Tyler W | Overall ExperienceDean at Hermosa Storage was extremely responsive and helpful. The facility is clean, safe and convenient. I highly recommend the storage location and company. Thank you!!!
James W | Overall ExperienceDean is the man! I’ll be back.
Bill FDean does an excellent job! Great customer service. Thank you!
Kip TEasy drop off with app .
Paul MDean is the sweetest! Literally sawed a lock off when I had a domestic emergency years ago. I've rented storage on & off for five years and will miss it when I move.
ELIZABETH N | Overall ExperienceI was called and texted a lot about transporting a open trailer for some credit. I eventually said yes and it seems like they where going to charge me for it... Also I wasn't given enough miles to travel to my destination. 2 fastest routes are going through 285 or I 25 North. But I was only given 396 miles.
Nathaniel TNice any easy experience thank you
Lori HFriendly, helpful and readily available.
Robert M | Overall ExperienceDean was very friendly and super helpful!
John EDean provides excellent customer service. I'll definitively use him again.
Harry CI had a great experience with you all! Thank you, bunches!!!!
TERRI O | Overall ExperienceAll good! 😀
Darryl MNo comments
Jerry BI love this place! They're such awesome people to work with.
Christine LIt’s a bummer that I the renter have to do all of the rental return , ie take photos and figure it all out myself. Aren’t I paying for some sort of service or no? Also if people offer a 24 hour drop off they should answer their phone or have someone to answer their phone when customers are confused about the return process. After three long days of driving and one day on unloading , figuring out the return was stressful.
Roxanne MExcellent in every way!
LINDA L | Overall ExperienceDean was great, always available and responsive to every need. Best storage experience we've ever had!
DONALD G | Overall ExperienceGreat experience . No problems .
WILLIAM BBetter arrows pointing to the office would help!
Kristen WThank You Dean, I appreciate your help and friendliness.
DAVID P | Overall ExperienceDesignate vehicles which may be smoked in and those that may not. The odor inside those that have been smoked in is very offensive and lingers for an extended period of time.
Paul OGreat experience with Hermosa Mini Storage. Dean was friendly. Zero complaints.
JOHN C | Overall ExperienceUp to the drop off
Michael BDean was great to work with. Easy, prompt and kind communication.
GINGER D | Overall ExperienceThis facility is well located and easy to access. The manager does a great job of keeping on top of things. It is reasonably priced, and we were able to downsize to a smaller unit when we needed to.
robert b | Overall ExperienceThank you
karen z | Overall ExperienceVery friendly and professional service. Trailer was ready to go as soon as I got there. There was no waiting. I don’t know if anything you could improve on. Excellent
Byron MNobody was there during their working hours so checked in by dropping keys off in the box.
John KVery friendly and helpful, couldn't have been happier with my experience.
Brian SWe had a nice experience and would recommend hermosa mini storage!
CLAIRE J | Overall ExperienceStaff were extremely friendly & helpful! Units were clean and fit our needs..
Richard P | Overall ExperienceDean is the owner and seems to be readily available and helpful with regard to urge storage facility. We had no issues and felt so lucky to have found Hermosa Storage for our storage needs.
Stephanie K | Overall ExperienceGreat job thanks
Keith B | Overall ExperienceTop notch all the way around! Dean was super helpful and very responsive. We appreciate it. The facility worked very well for us. Thank you for a solid and first rate experience.
Trent G | Overall ExperienceDean is an excellent resource at the storage facility. He is easy to work with and keeps the facility clean and well maintained. I had an excellent experience keeping my two trailers here.
MATT F | Overall ExperienceDean is a wonderful manager with excellent customer service skills. If it weren’t for him I’d probably have gone elsewhere.
Scott R | Overall ExperienceDean is awesome to work with. He always finds me a space or the equipment I need. Hermosa storage is always my first choice in storage and Uhaul needs. David
DAVID D | Overall ExperienceThank you Great Service.
CHRISTIE F | Overall ExperienceThanks Dean for the great service !
DAVE & | Overall ExperienceWouldn’t store my stuff anywhere else in Durango. Dean, you’re the man.
RY W | Overall ExperienceA great place to store …everyone is friendly and helpful.. thank you 👍
KARLEEN E | Overall ExperienceDean was always very helpful.
RAY W | Overall ExperienceDean was absolutely amazing to work with. Because of Dean I would recommend this facility to friends and family knowing he will take care of them just like he did us.
James T | Overall ExperienceEveryone especially Dean was just phenomenal. The service, attention to cleanliness and ease of move in and move out was fantastic. I highly recommend this storage facility.
JILL S | Overall ExperienceI have everything good to say about my experience, and nothing bad to say about it. Unfortunately, my need for a larger storage cell required that I move out. All the cells that were larger than 5-ft x 10-ft were taken and I came to need a cell at least 10-ft x 10-ft. The supply was less than the demand, and this is always good for any provider of services. I still have a request in your file for a parking spot for a small low deck utility trailer (5 x 8 bed plus tongue) and I hope a spot will open for it soon. Please keep this request in your files.
BOB K | Overall ExperienceThe staff was extremely friendly and helpful.
NOLAN C | Overall ExperienceThe manager of the Property on point. Storage is scarce. Thank you Dean.
john D | Overall ExperienceManager was terrific and diligent in making it all happen. Very efficient, very smooth. Yes, we have recommended already. Thanks.
WAYNE P | Overall ExperienceDean was great to work with.
Scott S | Overall ExperienceFantastic experience. Thank you!
JOHN D | Overall ExperienceGreat experience and great help. Dave is exceptional. Thank you!
KURT M | Overall ExperienceDean, great manage. Very helpful! Thanks!
carlos b | Overall ExperienceVery poor security. No gate. Our unit, along with several others, were broken into a couple of months ago and items stolen. Management promised to erect a security gate, but had yet to do so as of our mid November moveout to a more secure facility. I do not recommend Hermosa Storage. Inspect the facility closely before you make a decision.
JOHN H | Overall ExperienceWould have been nice to have a light inside the unit.
PETER B | Overall ExperienceExcelent location. Great rates. Always accessible even in snow months.
BILL C | Overall ExperienceDamaged door didn’t close tight enough to keep out smoke, debris and rodents. Everything was dirty.
MARIA S | Overall ExperienceThe facility’s mgt made move-in during an emergency situation easy and efficient. The unit was clean and prepared. We had the unit 4 mo. and never saw any sign of rodents or leakage/moisture.
ELLYN K | Overall ExperienceDean was extremely helpful with all aspects of the storage unit. Would definitely use this facility again. Thanks much, Elzora
ELZORA D | Overall ExperienceVery friendly and helpful.
BRAD S | Overall ExperienceRecommend Hermosa Storage. I liked having an on-site manager and Dean was always helpful.
LISA C | Overall ExperiencePleasant experience
DOUGLAS H | Overall ExperienceI was very happy with my experience. Everyone was very friendly and helpful. Very caring people. Will miss living there.
ELIZABETH D | Overall ExperienceExcellent service
Robert B | Overall ExperienceGreat experience
KATIE K | Overall ExperienceAll went smooth. Very professional and helpful. All of the people there are great to work with regarding my storage and moving needs.
Privacy R | First ImpressionsVery professional and helpful. I have used several times in Durango and would not go anywhere else.
Privacy R | First Impressions