Customer Reviews for Hermosa Mini Storage
(U-Haul Neighborhood Dealer)

908 reviews

32229 Hwy 550   Durango, CO 81301

(970) 259-0682

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 6/2/2025: Closed
  • 6/3/2025: Closed
  • 6/4/2025: Closed
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed
  • 6/8/2025: Closed
  • 6/9/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(970) 259-0682

32229 Hwy 550
Durango, CO 81301

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 6/2/2025: Closed
  • 6/3/2025: Closed
  • 6/4/2025: Closed
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed
  • 6/8/2025: Closed
  • 6/9/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Best location in Durango - Dean really cares about his business

Randal R 
Rating:
5.0

Convenient, no hassles

KIRK L 
Rating:
5.0

Dean runs a great U-haul business - always pleasant and efficient. He follows up before the rental to answer any questions and to remind you to online check-in so the process runs efficiently when you stop to pick up. Equipment is always ready, clean and properly maintained. This is my preferred location in the Durango area.

Randal R 
Rating:
5.0

Customer did not leave a comment.

Adam P 
Rating:
5.0

Super friendly and helpful staff, as always. A pleasure renting here, as has been the case for a long time.

ERIC M 
Rating:
4.0

Customer did not leave a comment.

Brian T 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
5.0

Excellent service. Thank you Dean

SAMIR S 
Rating:
5.0

Dean rocks

ALAN T 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

convenient and easy walk-in rental. Friendly and fast service. Everything worked great.

DANIEL B 
Rating:
5.0

Customer did not leave a comment.

Adam P 
Rating:
5.0

Customer did not leave a comment.

SCOTT G 
Rating:
3.0

The equipment and people were great…the app interface is clunky and mostly just a mystery if it was even working. Dropping the trailer off was uncomfortable and I left saying “welp…fingers crossed that worked”.

Christopher J 
Rating:
1.0

Had to drive out of Durango to drop the trailer off when I arrived before noon as I was told no one was available to receive the trailer and close my bill out. Very disappointed. Dean was cool and called me back and said to leave it and he would close me out.

CODY S 
Rating:
5.0

Not sure it was so easy and great customer service!

LAWRENCE B 
Rating:
5.0

Very polite picking it up and dropping it off

ANGELA B 
Rating:
5.0

Customer did not leave a comment.

STEVEN K 
Rating:
4.0

Improve signage. It was hard to figure out where the office was.

Kay K 
Rating:
4.0

Customer did not leave a comment.

kathy t 
Rating:
5.0

Dean was great to work with. Very courteous and very helpful. Great experience.

NANCY W 
Rating:
5.0

Customer did not leave a comment.

ISABEL M 
Rating:
5.0

Customer did not leave a comment.

ARTHUR W 
Rating:
5.0

Great staff

timothy a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S 
Rating:
5.0

Always responded to my calls…and great about changes and updates. Thanks for over 20 years of fantastic service. Judy

DR. J  |  Overall Experience 
Rating:
5.0

Dean provided awesome customer care. He explained in detail everything we needed for our use. I would definitely recommend Hermosa - UHaul!

Mary M 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA D 
Rating:
5.0

Customer did not leave a comment.

frank k 
Rating:
5.0

Customer did not leave a comment.

Roberta G 
Rating:
3.0

Customer did not leave a comment.

Curtis C 
Rating:
5.0

I like the owner of this location, nice guy and very helpful.

WILLIAM K 
Rating:
5.0

Dean was wonderful to work with. Friendly and helpful 10/10!

Peggy O 
Rating:
5.0

Dean was friendly and helpful We were in and out quickly

Glenn B 
Rating:
4.0

Customer did not leave a comment.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

Gustavo L 
Rating:
4.0

Customer did not leave a comment.

Ryan P 
Rating:
5.0

Customer did not leave a comment.

Jerry H 
Rating:
5.0

Amazing customer service! Dean did a great job with our rental. Entire process was seamless. Highly recommend them!

Ed D 
Rating:
5.0

Customer did not leave a comment.

Kenneth H 
Rating:
5.0

Thanks again Dino for ALL your Help ! R/A

Roy A  |  Overall Experience 
Rating:
5.0

Dean runs a great shop - equipment is always ready and clean and the process is smooth and efficient

Randal R 
Rating:
5.0

Dean is awesome, thanks for your help

travis c 
Rating:
5.0

Customer did not leave a comment.

Aubrey B 
Rating:
5.0

Dean was very helpful. I highly recommend him and his location.

William D 
Rating:
5.0

All closer drop-offs were "maxed out" so i had to travel another 15 minutes to get to the only open drop-off location. Half way there (on a 30 minute drive) I got a call saying the inconvenient location I was headed to was also "maxed out". Luckily the rep called again to plead for me and was successful. So it was a bit stressful, but all's well that ends well.

Gregory G 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

No place to go in to complete return, but easy to do, all online! There was a phone number on the sign and I checked in with the location- he had all my info and we were set to go!

kathleen m 
Rating:
5.0

Always answered phone calls or returned in a timely manner. Very friendly and kind and willing to work with your needs. Would definitely recommend to anyone in need of storage and moving needs.

CHRISTINA S  |  Overall Experience 
Rating:
5.0

Thanks Dean!

Matthew G 
Rating:
5.0

Our return location was extremely helpful in accomodating our trip and our needs. Thank you!

Jamie S 
Rating:
4.0

Easy drop off, thanks. Ken

Ken L 
Rating:
5.0

Great communication, service was friendly and efficient, Dean was great to work with

Samantha B 
Rating:
5.0

Dean was awesome to work with, super accommodating and friendly.

Tyler W  |  Overall Experience 
Rating:
5.0

Dean at Hermosa Storage was extremely responsive and helpful. The facility is clean, safe and convenient. I highly recommend the storage location and company. Thank you!!!

James W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alan C 
Rating:
5.0

Customer did not leave a comment.

william d 
Rating:
5.0

Customer did not leave a comment.

Glenn D 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Dean is the man! I’ll be back.

Bill F 
Rating:
5.0

Customer did not leave a comment.

Kyle S 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Dean does an excellent job! Great customer service. Thank you!

Kip T 
Rating:
3.0

Customer did not leave a comment.

Michelle F 
Rating:
3.0

Easy drop off with app .

Paul M 
Rating:
5.0

Customer did not leave a comment.

Gustavo L 
Rating:
4.0

Customer did not leave a comment.

Bill W 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Dean is the sweetest! Literally sawed a lock off when I had a domestic emergency years ago. I've rented storage on & off for five years and will miss it when I move.

ELIZABETH N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis K 
Rating:
3.0

I was called and texted a lot about transporting a open trailer for some credit. I eventually said yes and it seems like they where going to charge me for it... Also I wasn't given enough miles to travel to my destination. 2 fastest routes are going through 285 or I 25 North. But I was only given 396 miles.

Nathaniel T 
Rating:
5.0

Nice any easy experience thank you

Lori H 
Rating:
5.0

Friendly, helpful and readily available.

Robert M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L 
Rating:
5.0

Dean was very friendly and super helpful!

John E 
Rating:
4.0

Customer did not leave a comment.

WARREN E 
Rating:
4.0

Customer did not leave a comment.

Jeff R 
Rating:
5.0

Dean provides excellent customer service. I'll definitively use him again.

Harry C 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

JIM R  |  Overall Experience 
Rating:
5.0

I had a great experience with you all! Thank you, bunches!!!!

TERRI O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter O 
Rating:
5.0

All good! 😀

Darryl M 
Rating:
5.0

Customer did not leave a comment.

Alan M 
Rating:
5.0

No comments

Jerry B 
Rating:
4.0

Customer did not leave a comment.

Ryan R 
Rating:
5.0

I love this place! They're such awesome people to work with.

Christine L 
Rating:
5.0

Customer did not leave a comment.

Kyle S 
Rating:
3.0

It’s a bummer that I the renter have to do all of the rental return , ie take photos and figure it all out myself. Aren’t I paying for some sort of service or no? Also if people offer a 24 hour drop off they should answer their phone or have someone to answer their phone when customers are confused about the return process. After three long days of driving and one day on unloading , figuring out the return was stressful.

Roxanne M 
Rating:
5.0

Customer did not leave a comment.

Stacy v 
Rating:
5.0

Excellent in every way!

LINDA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam S 
Rating:
5.0

Dean was great, always available and responsive to every need. Best storage experience we've ever had!

DONALD G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Great experience . No problems .

WILLIAM B 
Rating:
1.0

Customer did not leave a comment.

herbert m 
Rating:
3.0

Better arrows pointing to the office would help!

Kristen W 
Rating:
5.0

Customer did not leave a comment.

DEAN K 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA L 
Rating:
5.0

Customer did not leave a comment.

DOROTHY P  |  Overall Experience 
Rating:
5.0

Thank You Dean, I appreciate your help and friendliness.

DAVID P  |  Overall Experience 
Rating:
5.0

Designate vehicles which may be smoked in and those that may not. The odor inside those that have been smoked in is very offensive and lingers for an extended period of time.

Paul O 
Rating:
5.0

Great experience with Hermosa Mini Storage. Dean was friendly. Zero complaints.

JOHN C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert T 
Rating:
2.0

Up to the drop off

Michael B 
Rating:
5.0

Dean was great to work with. Easy, prompt and kind communication.

GINGER D  |  Overall Experience 
Rating:
5.0

This facility is well located and easy to access. The manager does a great job of keeping on top of things. It is reasonably priced, and we were able to downsize to a smaller unit when we needed to.

robert b  |  Overall Experience 
Rating:
5.0

Thank you

karen z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Fred M 
Rating:
5.0

Very friendly and professional service. Trailer was ready to go as soon as I got there. There was no waiting. I don’t know if anything you could improve on. Excellent

Byron M 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
3.0

Nobody was there during their working hours so checked in by dropping keys off in the box.

John K 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Angela P 
Rating:
5.0

Very friendly and helpful, couldn't have been happier with my experience.

Brian S 
Rating:
5.0

Customer did not leave a comment.

Mitchell M 
Rating:
5.0

Customer did not leave a comment.

PAT P  |  Overall Experience 
Rating:
5.0

We had a nice experience and would recommend hermosa mini storage!

CLAIRE J  |  Overall Experience 
Rating:
5.0

Staff were extremely friendly & helpful! Units were clean and fit our needs..

Richard P  |  Overall Experience 
Rating:
5.0

Dean is the owner and seems to be readily available and helpful with regard to urge storage facility. We had no issues and felt so lucky to have found Hermosa Storage for our storage needs.

Stephanie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOB M  |  Overall Experience 
Rating:
5.0

Great job thanks

Keith B  |  Overall Experience 
Rating:
5.0

Top notch all the way around! Dean was super helpful and very responsive. We appreciate it. The facility worked very well for us. Thank you for a solid and first rate experience.

Trent G  |  Overall Experience 
Rating:
5.0

Dean is an excellent resource at the storage facility. He is easy to work with and keeps the facility clean and well maintained. I had an excellent experience keeping my two trailers here.

MATT F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOAH T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin M  |  Overall Experience 
Rating:
5.0

Dean is a wonderful manager with excellent customer service skills. If it weren’t for him I’d probably have gone elsewhere.

Scott R  |  Overall Experience 
Rating:
5.0

Dean is awesome to work with. He always finds me a space or the equipment I need. Hermosa storage is always my first choice in storage and Uhaul needs. David

DAVID D  |  Overall Experience 
Rating:
5.0

Thank you Great Service.

CHRISTIE F  |  Overall Experience 
Rating:
5.0

Thanks Dean for the great service !

DAVE &  |  Overall Experience 
Rating:
5.0

Wouldn’t store my stuff anywhere else in Durango. Dean, you’re the man.

RY W  |  Overall Experience 
Rating:
5.0

A great place to store …everyone is friendly and helpful.. thank you 👍

KARLEEN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corinna J  |  Overall Experience 
Rating:
5.0

Dean was always very helpful.

RAY W  |  Overall Experience 
Rating:
5.0

Dean was absolutely amazing to work with. Because of Dean I would recommend this facility to friends and family knowing he will take care of them just like he did us.

James T  |  Overall Experience 
Rating:
5.0

Everyone especially Dean was just phenomenal. The service, attention to cleanliness and ease of move in and move out was fantastic. I highly recommend this storage facility.

JILL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM P  |  Overall Experience 
Rating:
5.0

I have everything good to say about my experience, and nothing bad to say about it. Unfortunately, my need for a larger storage cell required that I move out. All the cells that were larger than 5-ft x 10-ft were taken and I came to need a cell at least 10-ft x 10-ft. The supply was less than the demand, and this is always good for any provider of services. I still have a request in your file for a parking spot for a small low deck utility trailer (5 x 8 bed plus tongue) and I hope a spot will open for it soon. Please keep this request in your files.

BOB K  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

NOLAN C  |  Overall Experience 
Rating:
5.0

The manager of the Property on point. Storage is scarce. Thank you Dean.

john D  |  Overall Experience 
Rating:
5.0

Manager was terrific and diligent in making it all happen. Very efficient, very smooth. Yes, we have recommended already. Thanks.

WAYNE P  |  Overall Experience 
Rating:
5.0

Dean was great to work with.

Scott S  |  Overall Experience 
Rating:
5.0

Fantastic experience. Thank you!

JOHN D  |  Overall Experience 
Rating:
5.0

Great experience and great help. Dave is exceptional. Thank you!

KURT M  |  Overall Experience 
Rating:
5.0

Dean, great manage. Very helpful! Thanks!

carlos b  |  Overall Experience 
Rating:
5.0

Very poor security. No gate. Our unit, along with several others, were broken into a couple of months ago and items stolen. Management promised to erect a security gate, but had yet to do so as of our mid November moveout to a more secure facility. I do not recommend Hermosa Storage. Inspect the facility closely before you make a decision.

JOHN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia a  |  Overall Experience 
Rating:
3.0

Would have been nice to have a light inside the unit.

PETER B  |  Overall Experience 
Rating:
5.0

Excelent location. Great rates. Always accessible even in snow months.

BILL C  |  Overall Experience 
Rating:
1.0

Damaged door didn’t close tight enough to keep out smoke, debris and rodents. Everything was dirty.

MARIA S  |  Overall Experience 
Rating:
5.0

The facility’s mgt made move-in during an emergency situation easy and efficient. The unit was clean and prepared. We had the unit 4 mo. and never saw any sign of rodents or leakage/moisture.

ELLYN K  |  Overall Experience 
Rating:
5.0

Dean was extremely helpful with all aspects of the storage unit. Would definitely use this facility again. Thanks much, Elzora

ELZORA D  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

BRAD S  |  Overall Experience 
Rating:
5.0

Recommend Hermosa Storage. I liked having an on-site manager and Dean was always helpful.

LISA C  |  Overall Experience 
Rating:
5.0

Pleasant experience

DOUGLAS H  |  Overall Experience 
Rating:
5.0

I was very happy with my experience. Everyone was very friendly and helpful. Very caring people. Will miss living there.

ELIZABETH D  |  Overall Experience 
Rating:
5.0

Excellent service

Robert B  |  Overall Experience 
Rating:
5.0

Great experience

KATIE K  |  Overall Experience 
Rating:
5.0

All went smooth. Very professional and helpful. All of the people there are great to work with regarding my storage and moving needs.

Privacy R  |  First Impressions 
Rating:
5.0

Very professional and helpful. I have used several times in Durango and would not go anywhere else.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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