Got the truck quickly, but it was filthy. Crap in the box. Mud on the windshield and mirrors.
Mark S
Customer Reviews for Hi Ho Gas & Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle broke down with 0 compensation from the company for leaving me stranded for 4 hours!
Janis MEverything was perfect staff amazing next customer will definitely be just as happy
James HNothing at this time.
Phillip HTo me nothing every thing was more than satisfactory for me as a repeat customer
James HStore clerk was super helpful and friendly. Easiest experience so far with U-haul
Darren MOverall, great experience. The Hi-Ho location is very close to my home. The check in/check out process is very easy.
Phillip HHad to take the windshield sign off and a bottle water to the office. Also the interior of the windshield was dirty. The rest of the UHsul was great.
David BN/A
Farley STracy from the Lacombe location was very helpful and excellent to deal with
JASON MStaff was very accommodating!
Dolores FNot much to say they did what they needed to do in a cheerful manner, and with the incorrect mileage and gas level, assisted me with how to have this rectified and turn the situation that stressed me out. Into a situation that did not stress me out anymore. I felt comfortable leaving, they had given me a resolution for the errors that I was looking at on my bill
Niel HCalled in, booked and picked up smoothly. Friendly customer care. Highly recommended
Phizer NThey were very friendly and helpful. Will use again.
Joanne SThe staff did not know how to process the return and had to wait for the owner to come in the morning.
SCOTT WUhauls description of what a truck will hold is little off, we rented a 10' as we had a one room senior to move, and will need to go back today to finish as we were not able to fit all of their stuff into the van. A 10' could do a a studio, not a 1 room. other than that, it was a good experience. wish I had known about the moving labour, could have use more hands
Tina SThe girl working the counter was helpful and friendly. Very quick service.
David BGreat staff. The truck was clean but in rough shape.
Paul II would recommend this location based on service, but the actual location is a pain in the butt especially during high traffic hours.
Chelsea SPerhaps a payment unit that accepts tap payments
Chris BConsistent instructions. Were told fuel in tank at end of move should be same as what it was when we picked up the truck but now we are told we have to pay more$$. Not happy with that. We left more fuel in the tank than was there when we picked up the truck
Werner JStaff was very helpful, friendly and efficient.
shelley gJust check truck driver & passenger seat floor areas I found dirty driver side floor area, which I personally cleaned up before returning to hi ho gas/grocery store depot. Ryan & Shania (store manager) were both very helpful and very professional in handling my concerns. Thank you to u both for great care & service. I would highly recommend this u haul depot for the renting of u haul trucks.
sherman cI recommend that Uhaul Services should not be in a gas station or a convenient store. I experienced that staff arent available at certain hours of the day or evening. There should be knowledge staff and more then 1 staff on shift to help. I waited 1 hour for my rental return. And I have a 185.00 hold still held after 2 days of return. Staff member was not knowledgeable of the return and made me wait for 1 hour for a response on what is the next steps for return as I still have a hold on the reservation. Staff member was buying serving other customers for gas and other products. And I needed to get to work. Very frustrating!!!!
Nazila HRented van to move items that needed to stay clean and dry Back was filled with snow and grit. Cab had garbage in it that I had to remove.
Pam SThe fellows I dealt with were awesome it was really quick and easy
Terry MNo need to improve any part, I appreciate your service
PREM Kall very good, thankyou:)
Dale CNOTHING NEED BE IMPROVED "THANKYOU"
Dale CVery helpful and accomodating.
Tracey VIt was my first time renting from this location (1861 Meadowbrook Dr SE, Airdrie). Service was great, and lady who helped me with vehicle pick up even brushed the snow off the van for me.
David SSmoothest rental experience I have had - vehicle was ready, clean and pickup and drop off was a breeze. Great experience!!
Jeff WNow I have to drive to another complete city to drop the Uhaul off? How am I supposed to do that. Magically have someone able to drive to another city to pick me up. I don’t have family here. And now what. Add a $60 cab ride to my moving expenses because I can’t drop off at least in my own city so I can take a bus or something. You guys make this absolutely the worst experience. ANOTHER CITY?????? Come on.
Lance SCharges me 40 dollars extra for 2 hours late. I should have checked when I rented it
WAYNE TThis was not the drop off location I selected... the one I selected you cannot even drop trucks off there so I was really upset I had to drive into calgary and back out to airdrie after they said I couldn't drop it there where I'd selected. It shouldn't of even been an option to drop it off there in Calgary. My partner followed me in in our vehicle to pick me up in calgary and then we both had to drive to this location in airdrie because uhaul changed it without notification to us!!!! Extremely bad experience...
Connor UProper staffing. I also wasn’t able to use my gift card at this location for some reason. What is the best way to activate my gift card and get reimbursed?
Darian CWas closed when I arrived, did mobile drop off. No fuel stations around to top off vehicle even though it wasn't full when I received it. It was just below 3/4 of a tank when I dropped it off and get charged $3.00 a litre when gas is 1.39 a litre at the location I dropped it off at with a gas pump 20 feet away. Bunch of crooks
Gary CThe lady who helped me was amazing! She was prompt and knew her stuff. And she was very pleasant! I would deal with her again 100%.
Brigitte RNot sure why a couldn't get my deposit back from them. Waiting for a check to come in the mail now.
Curtis HThe woman that dealt with me was wonderful.
Surinder SI clean the truck before use. But your customer service representative nature was excellent. She is a very nice lady.
Surinder PKeep up the nice work
Feddie OExcellent service, friendly, quick, and very respectable!
William HRyan was our contact. Made it really easy and was here at to talk to b
Robert WOverall a positive experience, thank you.
Karen TRyan was amazing gave me an excellent customer service and that made me feel like go back to that location. Is also very respectful and polite.
Christain ZShania was very courteous. She immediately put the truck out of service due to the serious windshield issue.
Edwin WRented 2 from here in one week and there great!
Tyler GBy putting correct location to drop the rental property to.
RAMONE JLeave the keys in the lock box when truck share is the pick up option choosen. There were 15 foot trucks available at this site and the website said there were not any. I complted self check in the day before going to the location and had to re do the entire process in a busy store with 1 person working. My pick up location was changed to another city after i booked over a week in advance. Poorest experiance i have ever had with uhaul by far. The turck worked great though.
David HThe person was very friendly and the store Esso was clean.
David WWhy I am getting charged for something I should not be.
shady sI was charged additional $20 for refuleing, even when I refuled the van made sure that the fuel level is same at which I started the rental. When I raised the concern, the customer service representative not only did nothing to resolve my issue, but was very rude and not letting me even expalin the issue, he was continuously talking over me like a bully. Hence I would give this a 0 (zero) star. It feels like customer service is lowest priority for this company
MOHIT K40 mins to access the keys in box after hours due to software issues, key box frozen, no windshield washer fluid, no snowbrush, no dolly, no blankets, dirty socks in back, only 1/4 tank of gas. Key box, with lock , was too high. (i'm 5'11" and was on tip toes)
mark PThe truck was in great shape; the cargo area pretty much immaculate. The rental process was quick and easy and the staff were really friendly, efficient and helpful.
Mark W