Every time I have needed to rent a trailer or truck, I always use Hicks! They are such good people with which to do business! Great service!
DOTTIE B
Customer Reviews for Hicks Tire & Muffler LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will do all my business with this location. The owner even came and drove the truck back for me. He is a wonderful person.
DOROTHY LI had nobody to help drive the u haul back to Hicks. The owner came with another person and made sure they drove the truck back to his place (Hicks). He is a very special man to take time out of his busy schedule to help me. I thank the Lord for watching over me.
DOROTHY LThe online portal wasn't working when I arrived to pick up the truck..
Breona RNo personnel onsite.
BRUCE GTruck had food left in it Called customer service and manager was supposed to call back and never did Just glad this is over with
Heather AExcellent equipment and service, at a very convenient location, available on short notice. I will always choose Hicks Tire and Muffler first for truck and trailer rentals.
DAVID SA bigger or different sign about “before dropping your key” take a picture of the odometer and etc… I did not know or see the sign until I dropped the key into the drop off slot. The truck was already parked and locked. But I was able to call U-Haul and the operator was very nice and helped me out. So koodo’s for that!
ROCKEY BNothing, everything went well.
BRUCE SThis location was terrific in and out in minutes.
WALTER BNobody at the place of business. It was closed on drop off day.
MICHAEL SThe remote lending process was a little overwhelming because we had never rented remotely before.
Benita WNothing
DAISY CQuick and professional attitude
Kelly CThey could have been a little more friendly!
DAVID AI'm upset that I asked for the largest truck and was given a smaller truck which makes me have to go back for another load. I also asked to have the truck until Monday but the lady set reservation til Wednesday which was not I asked for. This was my 1st time renting and it was such and pain trying to get the vehicle and the lady that I spoke with to assist was no help at all.
keisha cThere was some broken glass. The right pin on tail gate is worn along with the socket it goes into. No straps were provided as advertised on line. Over all it performed well
MARK KNothing everything was wonderful
RHONDA HMarty and his staff are great people to work with.
JIMMY CEverything was fine. The problem I had was fixed immediately Thank you
ROBERT PExcellent customer service and the entire process was quick and efficient!!
Sheila CI had a wonderful experience with Uhaul truck and the customer service. Thank you for being so dependable and reliable in my time of need.
Harold WWindshield wipers were old and they didn't work. It rained and it was kind impossible to see properly. U-Haul should not rent trucks knowing their windshield wipers are old and will reduce drastically visibility to customers. Terrible experience from U-Haul
ALEJANDRO CWorn tire
EARL KNo clear indication where to drop equipment off after hours. Back parking lot full of holes and debris where other trailers parked.
KENNETH RI was. Charged for safemove and another day. I didnt request nor aurthorize this. I have been using u haul for a very long time. Since the 80s. I have always had to put the deposit down,thats all fine. But to have a business. Go back into a contract and make changes and charges is theft. I would like my 77.00 back . Dont get rent there hick tire and muffler shop paris,tx Thanks.
Shirley WVery helpful and friendly. Explained everything I needed to know.
CAYLE BGood place to rent a trailer or truck
PERRY CWonderful experience. Staff was competent, courteous and efficient. Uhaul has a real winner with Hicks Tire. I will definitely return to this location for my next rental need.
David SNA
Amanda LEmily was awesome
TINA MHick’s is a great place to rent a U-Haul truck‼️ They are always willing to accommodate you‼️ Very nice staff who are very friendly and helpful‼️ Thank you‼️❤️🙏
LINDA LExcellent service and an efficient process. The emails from U Haul kept that process readily available through service. Thank you.
SCOTT CNo one told employee there was mileage to be charged! Would no t have rented!
NICK MNothing
KIMBERLY WThey weren't too helpfulwhen I reported an accident to the truck kinda gave me the run around, and I had insurance on the truck. Other wise helpful Place.
Gary EHick's Tire and Muffler is always a great place to rent a Uhaul and they have great customer service.
Michael Hhttps://www.uhaul.com/Orders/Receipt?ContractID=565181327&CustomerID=91f2ddcb-46dd-4fe8-ac76-969eab0ec01d&TransactionID=2271674009 I rented my trailer on 4/12 and returned it on 4/13. I paid around $250. U-Haul sent me another bill for $20 and another for $10. It doesn’t say what it’s for. I have to take the time to create an account to find out. Are you sure you want to loose a monthly customer over such low integrity stupidity?
John AThe tow dolly has a damage claim sticker on it and it is damaged yet functional. Tow straps kept coming off. If you are going to offer insurance and claims on that insurance you should take the equipment that has a claimed filed on it and fix it then bring it back into circulation. Not continue to use a piece of equipment you’ve been paid for by the insurance claim. And continue to offer insurance on the damaged piece of equipment…
Jason BClean the inside of the windshield!
Philip WExcellent service
Edward zNo a/c and heater in truck
DAVID MMake the process a little more transparent so there won't be any misunderstanding
Gary TThis U-Haul was filthy on the inside!! There was tobacco everywhere and crumbs of marijuana in the console. When I contacted the secretary at Hicks muffler she acted as if she couldn’t care less. Also the U-Haul was on empty when we got it, barely made it to the gas station. I WILL NOT BE RENTING FROM THIS COMPANY AGAIN!!!!
TIERRA JGas prices please stop overall money issues because they paid gas over than the company expect us pay more it doesn’t matter gas level as long as it didn’t damage!
Brittley OI rented an appliance dolly & it wasn’t included. I had to waste miles driving back to to the location only to tell me they don’t have appliance dollies a si le and they send me to another location. I had to waste miles picking up the dolly and returning it. Very disappointed.
Juan ANothing
Ben WJust a drop off
Jamie D