Customer Reviews for Hide It Property Management
(U-Haul Neighborhood Dealer)

Rating:

2.0

Truck battery died twice while in usage and had we had to find help to jump it. Did not refill with gas for fear truck would not start again. Had called and left message the first time it happened. Charged full price for gas and rental and still have not received a call back from location after leaving another message in regards to the situation.

Rating:

5.0

Very friendly and easy to work with! Overall great experience

Rating:

5.0

The service was exceptional. Very friendly and helpful , I have used this location before and had the same experience which is why I came back. I would tell anyone to use this location.

Rating:

5.0

Management was extremely helpful!

Rating:

5.0

it was great like allways the traier was ready clean and ready to the people were great thank for good people like we have

Rating:

3.0

Very friendly and accommodating

Rating:

5.0

the trailer was clean ready to go the young lady was great handel the paper work help hooking up the trailer and the young man was great too wend i return it to the location i will always pickup the truck or trailer from them . they good people and helpfull

Rating:

5.0

Very convenient! Associate at this location was super helpful and friendly!😊

Rating:

5.0

all good

Rating:

5.0

Good service easy to find and people runs it is super nice

Rating:

5.0

Customer service was one of the best experiences I’ve had!

Rating:

5.0

Very Professional, friendly and equipment in very good condition

Rating:

5.0

Love using this location. Staff is super friendly and helpful. Equipment is always easy to access and its always clean. Even though its a little bit of a drive out of my way, I always use this location over the others in the area.

Rating:

5.0

Customer service at this location was excellent. Can’t think of anything that needs improvement

Rating:

4.0

The vehicle was not properly maintenanced, there was multiple error codes and the tire sensor was on. The air conditioner wasn't working properly which did not help with the summer heat. The vehicle had damages all around, and I struggled dropping it off due to the online workarounds. The app wouldn't work. They had me take photos and fill information in, which seemed pointless. I'll be calling sometime soon to speak with a rep. The lady at the U-Haul place was amazing, though.

Rating:

5.0

Nothing really Chrisy is a very good cheerful and helpful asset to the operations at this location. In and out and on your way.

Rating:

5.0

Kissy is wonderful and very professional

Rating:

5.0

Great service excellent help and hospitality !!

Rating:

5.0

I had never rented a Uhaul, and I was very nervous as to what I was getting into as well as who I would encounter. I ended up renting two from this location at two different times, and the personel was extremely friendly and kind as well as super helpful! The equipment was exceptional. If I ever need to rent again, it will definitely be from Hide It Property Management. Thank you for a great experience!!

Rating:

5.0

The rental location was great, very friendly and helpful service. I would recommend this UHaul location to anyone that needs a truck or trailer for moving. When I called the main UHAUL phone number to make the reservation, the distance quoted between my address and the actual distance were significantly different. The only reason I am mentioning it is that it cost me double the mileage than I was expecting to drive, costing approximately $60 more than anticipated. When the website or call center calculates distance, it should be actual driving distance, not “as the crow flies”.

Rating:

5.0

Excellent

Rating:

4.0

Trailer was muddy.

Rating:

4.0

The tie downs. need to be greased and the prices are a little expensive to haul vehicle are move things

Rating:

5.0

This U-Haul location at 3207 State Route 213, Steubenville, Ohio 43952 is absolutely the best U-Haul service in Steubenville and surrounding area. Crissy and Kaycee are the best in customer service that I had the pleasure to do business with. Not just professional, but genuinely assisting each customer as if the only one, offering exceptional one on one care. Satisfaction with this specific U-Haul service is a great understatement. What can you do to improve for the next customer? Send everyone in the Ohio Valley to State Route 213 in Steubenville, Ohio. Second thing I strongly urge you to do is recognize Crissy for the high customer standards that she provides to All of her customers. The third you should do is have Crissy come to corporate and have har teach All of the other U-Haul associates exactly how and why they should use her customer service style as a pattern for the global U-Haul family. This how you can Improve for the next customer and All customers nationally! Now, what will you do? I strongly suggest implementing the three examples I shared! One more thing, before going to Crissy's store, I used one in Wintersville, Ohio and another in downtown Steubenville Ohio on 4th Street. I will Never use either of these sites again. They need Crissy to show them the way! And this is my ten cents worth.

Rating:

5.0

Service was great 😊

Rating:

5.0

On the uhaul web site it said I could get an appliance dolly. This location does not offer them. No fault of the locations but it should not be a service offered by the uhaul web site.

Rating:

5.0

The process for self-checkout of the truck was so easy. Everything could be done without talking to a person, especially since the building appeared closed.

Rating:

5.0

Very helpful, very professional!

Rating:

5.0

Crissy was VERY HELPFUL, professional, and efficient. I was in and out check-in and out. Smooth as ever!!

Rating:

5.0

Nothing. The lady at the location was super helpful and knowledgeable. 10/10

Rating:

5.0

The 20 foot truck needed brake and steering work

Rating:

5.0

If you need a U-Haul this is the place to use! They had me in a truck in minutes. They are helpful, knowledgeable and very friendly. I highly recommend them.

Rating:

5.0

The lady was very nice who rented to me

Rating:

5.0

Excellent and efficient service. I used U-Haul numerous times throughout my adult life and this location has been the best experience I’ve had to date! Definitely will use this location again and will recommend it to others…

Rating:

5.0

Its wonderful and bery kind knowledgeble staff at this location

Rating:

5.0

Staff is awesome!!

Rating:

2.0

Make sure all the trailers lights work. Had to use in daylight only. It had brake lights but no taillights so I couldn’t use it at night.

Rating:

5.0

Very awesome place to go to and was very helpful the only issue I had was the truck had the check engine light on and ran like crap.

Rating:

5.0

While the truck wasn't swept, everything else was great. Both ladies were very helpful and accommodating and everything went smoothly.

Rating:

5.0

Chrissy is the nicest and most competent person I’ve ever dealt with. Renting elsewhere is not even an option.

Rating:

5.0

Thanks for top notch customer service

Rating:

5.0

I'm a repeat customer the people here are always friendly and have a lot of equipment and accessories.

Rating:

5.0

It was a U-Haul.

Rating:

5.0

The truck was well-maintained and in good condition. The worker who helped us was very, very kind. I cannot remember her name, but she was so nice and explaining everything and was very helpful overall.

Rating:

4.0

24-hr drop off, no contact

Rating:

5.0

the two ladys there were great to work with and equipment was already for use

Rating:

5.0

Chrissy is always great to work with.