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allen m
Customer Reviews for High Caliber Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took over an hour just to pick it up.
Karen CLeft front tire on trailer was worn down to wear bar on tread, NOT SAFE!
George GClearer after hours drop off
DAVID TSmall Uhaul dealer. Rental drop-off space was limited. However, the self return for after hours went well.
DONALD HMy pickup point was moved further away from where I needed it. When I got there they only had the dirty trailer. They did not have the needed pads and furniture dolly. After calling 2 more shops I called the national office. It took them about 20 minutes to find me these items a few miles away.
gary cI was given an address for a small U-Haul dealer to drop the equipment off. The place was closed. The parking lot was so small that there was not a big enough space to park the equipment. The entry to the parking lot was blocked by the equipment I dropped off. It was that or park it on the street and let the city tow it for being illegally parked on the street. I even had to back my car off of the carrier directly onto the street since the parking lot was so small. My only other option was to park it in front of a different business next to the U-Haul dealership. That would have been easier to get into. It would have made the business upset with me for doing that and blocking them from their building. The U-Haul and the tow trailer just barely fit into the parking lot and blocked the garage doors from whatever that site does besides rent U-Haul equipment.
ROGER MFast, easy and friendly
David vMy running light on the trailer didn’t work everything else was perfect
Javier II reserved a utility dolly and when I called in the morning they said they didn't have one, and they would get one. But they didn't. Not sure how a moving company CAN'T GUARNTEE THE EQUIPMENT YOU NEED FOR A MOVE. What is the point of a reservation then??? My son-in-law picked up the cargo trailer and went to Lowe's to buy one so the trailer could be packed when he arrived. Not good customer experience, especially when you are in the hectic nature of a move.
David WDrop off was quick and easy. Much appreciated.
Marcia MI don't care how clean his office is. He was n8ce and had ehst I needed.
ROBERT CNothing it was ĝoo
hernandez cThey charged me several days of rental fees even though I only had the trailer for just over one hour. When I called to ask, Chris told me it was Uhaul that created the overcharge issue and gave me a call center number and a customer service reps name. After calling into Uhaul, I was assured Chriss was the one who misentered my information. So a rental that should have been 15$ tax, turned into a 96$ charge on my card. Be cautious and check your emailed bill.
John TThank you
RUSSELL AVery wonderful representatives!!! Thank you!!
Karen MNothing, went as good as it possibly could!!!
Chris DMake sure that ALL equipment is in good enough shape to make a road trip. I had a blow out on I95 and lost almost 2 hours of travel time. I believe I should receive some credit on my account due to the major inconvenience of sitting on the side of the interstate and for lost time.
STEPHEN LEvery thing went smoothly no problems at all I will comeback again
Gustavo GSweep truck box, dirty and walmart receipt left. Fuel recorded wrong on slip, told take a picture. Less than 24 hours on slip for return.
richard nService was perfect.
leslie bThere is more than one location in zephyrhills but they were very friendly and helpful
mark mI told the person what I felt in the steering wheel. He agreed with me. The ball joint was worn and probably should be replaced. He was very courteous, very helpful and he said he would pass the notes along to you guys.
Timothy PParking area was very crowded. Not much room to move around.
Allan WThe location we were sent to didn't have the right equipment and were not particularly helpful until I started to call the 800 U haul phone number. The customer service on the phone was great, found a truck and appliance dolly right away. We went to High Caliber were treated great and they had everything on site. The truck rode very smooth and we arrived at our destination safety the next day after a 16+ hour drive. Everything was smooth and quick at the drop off location, with no problems at all.
PATRICK SVery knowledgeable and friendly
Victor sAll went well
Donald LGreat establishment Chris does an excellent job.
Darrell LThe ratchet needs bit of wd40 to loosen it up but over all it served its purpose perfectly
SHANE IWe arrived on New Year's day & no one was working. We did call the next day & the person we talked to was very polite & helpful.
Ken KDropped off after hours and was asked if it was clean for someone else, I said it needs to be wiped down and I couldn’t finish returning it until I paid $26 !!! For a reg cab truck wipe dow!! Complete bullshit!!
Wes SChris, Helped Me with hitching trailer, and overall inspection . He is very knowledgeable with U haul system . Edited my account and made my rental experience non stressful. Thanks to All.
William BIt was fast and easy to deal with
Higinio CVery friendly, polite, and professional
Matthew HThe service from this place was great. I had requested a trailer from a place in Dade City FL for 9am. I waited their to about 9:30 and no boby showed. I tried calling several times and then I placed a call to Uhaul and they had to find me another trailer about 20miles away.
Matthew HThe original reservation said it wasn't completed, but after Chris did some research, he was still able to help us get an enclosed trailer eventhough it was smaller. It actually worked out great.
CHRISTOPHER BUnbelievable customer service from picking the unit up to dropping it off, convenient location, I will definitely use them again.
robert vVery nice, very friendly. And everything went smoothly.
Gerald RGreat guy dropped what he was doing and had me hooked up and out on the road in no time
Erir WNeeded straps
Scott EThe gentleman was too busy working on a car to assist me with the removel of the car hauler from my motorhome. I asked for assistance twice, but he said he had to get the car he was working on done. I finally got it unhitched and asked if there was any paperwork that needed to be completed. He said no - an email will be sent to me.
LINDA CNothing I can think of!
Christopher DVery nice service
Stephanie FNot so much the location but where the equipment was parked at was hard to get to it was in a field
Thomas PTrailer was in GREAT shape, new tires and clean!
david rBack door rusty and off center
JAMES NTruck drivers side had a leak that made my trip not so great. Truck was never swept out, couldn't print out paperwork and no communication as to incoming text.
Timothy FTrailers are always in good condition, but they seriously need to be washed every now and then they have all the road Graham on them. I usually have to blow out the inside of the trailers when I rent them then I’m able to load them but overall it would be nice if they look really clean going down the road I literally had to wash the one before the one I rented recently a few weeks ago maybe a month ago I had to wash it because it was just so filthy on the outside and after I washed it, it looks so good if you’re going to charge for it to go down the road it should look an excellent presentation …… thank you to whom this may concern…
Jose SVery nice people ,kind and worked appropriately. Thanks
Annie GThere was a white box that was NOT secure at all. It was completely unclear where the key even went. In fact I will be calling to follow up with U-Haul to see if they even got the return. I will not use that again either.
DANIELLE R