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JOHN S
Customer Reviews for High Desert Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whenever I use U-Haul, I always choose the best location! Jenell is absolutely the best!!!!!!!!!!!
LYNDA AThus is my favorite U-Haul location by far. Thanks!!!
Ivana FFast stress free and friendly service
Steven KBy far the best and easiest uhaul dealer I have ever used. I rent on a somewhat regular basis and this dealer is by far the best. Quick and easy pick up and drop off super friendly and no attitude.
Richard RFriendly and helpful staff, clean vehicle - who could ask for more!
Pieter v.
Sandra GThis is THE BEST U-haul location we have ever used. Janelle is so professional, keeps the property and equipment clean, organized, maintained...simply wonderful!
BRYE MNot a thing 👍🙂
Victoria WThe best it's good she has 5x8 now enclosed I do not need to go any where else now
BRIAN MExcellent U Haul customer representative!
SHELDON BBest U Haul service every time! Jenelle is the best! Great customer service and always a joy to work with Professional and thee Best!
LYNDA AYes
james DAlways great service at this location. Thanks!
Ivana FJanelle is always so gracious and helpful. NOTHING needs to be improved.
Dion AQuick and easy
ROBERT GGreat people run this site
WILLIAM PSo EZ and affordable! Very nice owner!!
randy gExcellent!
david HThe ease of this location is great, I don't have anything to improve.
ANDREW CAppreciated picking up the truck at this location
Dianne SJanelle was very personable, knowledgeable and efficient. I will definitely us this location next time I need to rent a truck or trailer! Thanks and keep up the good work Janelle!
SAMUEL RIt was easy and fast and the lady was very nice
Maria Avery friendly and helpful. Both of the Uhaul rentals in Yucca Valley are excellent...and work together seamlessly. This is the larger of the two, but the service is still personal and positive. A great experience.
Mark PThe girl running the place knew her job well. I was in and out. She checked the vehicle out gave me my paperwork and local dining hints. (Small town)
FRANK PThe best she needs more 5x8 closed I need one about 1 a month I will not go to the other uhaul in town do not like them
BRIAN MThe roadside macanic that fixed the AC did a great job
SHAWN HGreat people
Patrick HThe best will never go els where
BRIAN MJust stay as welcoming & kind & professional as always. Great uhaul spot... thank you...
Mandy MExcellent and friendly Customer service.
Donna HI am a repeat monthly customer and never have a problem with trucks or service.
Jerome MOnly the best!!!!
LYNDA ATire blew and windshield wipers were falling apart.
JANNA GFresh pavement in parking lot. Friendly and helpful staff at drop off.
DILLON JNothing needs improvement. Location was easy to find and easily accessible. The worker there was extremely knowledgeable and friendly. Honestly this location is probably the only reason why I will continue to use U-Haul after how my transaction began.
KORY LVery friendly and helpful.
Elvis SNone
JERI AFor a small outfit, I was in and out in a matter of minutes. It helped to do the precheck before arriving. I was greeted by the person working, despite having multiple people there. I will be going back again as I move storage units and furniture all the time.
ANDREW CI’ve used this location 3x over the past month and have nothing but good to say. Timely service and friendly. Highly recommended!!!
David BNot a thing it is the best
BRIAN MI think they do great service
Patrick HJanelle is awesome, sincere, and has wonderful small town personal service.
ROBERT YExcellent
ALEXANDER SA+
David PThe service was great and personable. So friendly and helpful.
Rebekah LI made a reservation a week in advance and was forced to wait two hours to pick up the truck that was on EMPTY & REEKED OF CIGARETTE SMOKE. The two hour wait set my entire schedule back, as I had help scheduled that couldn’t wait the two hours, setting me back time wise even more.
Val HThe best
BRIAN MEverything was simple and professional.
Alma CI don't remember her name, but she was great
Jennifer SThe best
BRIAN MNolan needs to be promoted to a scheduler because obviously he knows where there are and there aren't any trucks located. I'm very disappointed with the reservations process for uhaul. I was told to go to a location that didn't have one truck of available of any kind. Mind you, i called the main line for uhaul to verify my next day reservations. The location had changed from what was originally selected. This wasn't the problem because uhaul clearly communicated that could happen. I get a text with the new location and the location's number. When I called to verify with the location, the was disconnected. I've had issues with uhaul in the past along with brain other horror stories so that was my reason for wanting to confirm with the location. I called the general line and they get me to a scheduler. I tell the scheduler the number is disconnected. He says hold let me find out what's going on. He comes back, after bring on hold for a few minutes, I said are you sure this location has trucks and can I have the number new number to verify. He said they just changed their number yesterday and said can I have it. He said no you don't need it I just take to them and they will gave a 10 footer. I was already skeptical, but at around 1900 I pull up to the address provided by uhaul and the nightmare began. There were no trucks. That scheduler should be talked to and written up. I feel like uhaul knows they are a monopoly with pretty much no competition so their services over all suck. Nolan utilized the system he had and called the 24 hr center to further confirm with their systems about going to another 24hr location. I couldn't help to be upset, skeptical, and frustrated but Nolan understood. He assured me that this location has a 10 footer that meat all the requirements and passed inspection so it was ready to go. In the directions, when I was at the new location it said the truck would be easy to access and located near a corner to get out. Of course, the truck provided was suck between a trailer and 2 other easy to access 10 footers. It took 1 hour to get the truck out the lot. While my experience with Nolan was a 5 star , uhaul gets 0 star. If I never have to use you all again I'd wouldn't give it any thought.
Chanel SGreat help from Janelle getting a truck rental twice, clean truck and all super good ! thank you
marielouise bNothing could have been better. As always, UHaul is thoughtful and works hard to get everything perfect.
Mark PAttendant very helpful getting my auto hauler set up and car loaded. very thankful
Mark AA+
David PThis is the only place to rent for me she is the best I am a long time with u haul and will never go any where else I rent a lot at least one time a month thank you for having some one that good
BRIAN MNothing, everything was great, customer service was excellent, fast, no issues at all
Teresa RIt was great recommended to anyone 100% satisfaction.
PAUL TA+
David P