Make it possible for the person paying to differ from the driver of the truck. This policy added a layer of complexity to an already stressful situation for my family.
Jim B
Customer Reviews for High Desert Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was one of the best U-Haul experiences I've ever had (and I've had a lot). Janelle was SO accommodating, professional, and service orientated. Superstar experience! Thanks again!
Brye MFriendly and quick to process your order.
Jordan BTruck was fine, except cruise control didn't work. Service at location was excellent.
Philip MEverything went well!
dave JI was supposed to have the uhual certain time was late due to issues getting into truck just was super bad
Jacqueline RVery smooth transaction :)
Dianna HNothing, she was helpful and amazing!
ken kShould have back up units. There was a van and Chad a nail in ithebmYs
teresa fI have rented here multiple times and I always have a great experience!..I would definitely recommend them!
Christopher DGreat customer service
Rhonda HCustomer service prior to booking (I had several questions and called directly first) and at pickup were outstanding! The pickup was done in record time and seamless. Thank you for making the moving process less stressful!
Kathleen WGreat experience
GLENN MTruck bed was covered in dirt, the truck ramp was literally coated in mud. I should have looked before talking the truck home but had to drive back to exchange the truck.
Michael GExcellent!
dave JReserved vehicle was ready to go when I arrived. Staff is super!
Jerome MI don't care that it's a little shack because this is Yucca Valley, but certainly I would say average. However, what's important to me is that they have the correct equipment. There seemed to be a mixup, when I called into corporate, we talked about a couple of errors and fixed them that were pertaining to the 2 reservations I had made, so I am glad I checked by looking at the confirmation emails. I assumed all your vehicles were non smoking, should I have asked? Well, the van was nauseating there was such a horrible smell of cigarettes and when I turned on the ac it smelled like marijuana. The inside and outside was not clean.
Pamela GGreat Customer Service & Friendly!
Katora CEvery thing was great very friendly
Ricky MBest Uhaul Experiemce Ever!! This location is so accommodating; my go to from now on!!
david bDropped off after hours so I can’t rate the facility or staff.
Bill SNo improvements necessary.
Yolanda MThe proprietor was very friendly and efficient with sorting out my rental pickup when the online check-in through the U-Haul app wasn’t working.
Darren BVery helpful and friendly. I definitely be coming back to this location. Thank her for all the hard work she does.
renee pVery courteous and helpful. The trailer worked perfectly.
Fred GThe 24/7 share is an amazing service, I was able to hop in a truck even after I missed my pick up hours and even after my original preference was unavailable, thank you, blessings to all
Livia GYes! Great customer service. Thank you!
Arabella FNo hitches - so to speak. Smooth sailing all the way.
Jerry ATop quality service! If you want complications don't come here, they offer nothing but easy peasy.
Rhett CJanelle has been my go-to Uhaul rep since I moved here! She is very helpful, attentive, and courteous. I expressed how important it was that the trailer I rented was available at 8am on the pick-up date, so on they day before, she drove by the office after hours and called me to let me know it was there - 10/10 customer service. I will continue to rent trailers to transport my race car to events, and will continue to use Janelle's services as long as they are available.
Arthur SNothing I can think of right now.
Jerome MEverything was great for us
Abe SNo idea.
Sybil SGreat and friendly service.
Kathlyn MThe woman that helped me was the absolute best! My car had broken down and she was so accommodating. I will recommend this uhaul to everyone.
Tami DNothing I can think of...
Jerome MAwesome customer service, called to inquire about a tow dolly and they had one readily available, no hassle, no wait time, just in and out within 20 mins, very knowledgeable and polite lady, definitely referring to friends and family.
ARTHUR PThank u for everything.amazing staff.very helpful.
Amber JNot much, The gal was ultra fast, friendly and efficient. Good ol fashioned hospitality . it's appreciated.
David EWish all uhaul stores were like this.
vail wCustomer service was excellent and very friendly, I would recommend this dealer to anyone looking for equipment for moving.
Ernie MQuick and easy rental and your employee was nice and helpful
david eAgent was efficient and helpful. Good experience. Thank you!
deidre pNot open
Michael WThis location is perfect. She’s a very nice person.
jose hActually the comments for the pick up and drop off location are identical.
Ken pCustomer service is excellant
Greg MI have already recommended to friends. I was surprised to find the truck that I needed In your Yucca Valley California location when your Twentynine Palms location had none left, 2 foot box truck. Your Yucca Valley agent was very knowledgeable and super accommodation to my needs. I will deferentially will be back to your Yucca Valley location rather than any other locations.
BENJAMIN ZI've rented equipment from this Uhaul site for years. It's always been a good experience.
Paul MGreat service from Janelle !
David DMy experience is always great with High Desert Rentals. The person that runs it is the best she is fast attentive and extremely helpful I recommend them to everyone.
Ricky MRemain the same
vail wOur trailer rental was easy, and the staff person was very helpful.
Kerrie CJanelle is very helpful
David DThe lady in the office was awesome! Easiest process ever renting something. Online I was in the middle of renting a truck when it was suddenly unavailable. I went to the office to see what was available and nothing with a ramp was..She let me use a truck that was reserved, as I only needed it for a couple hours. She saved my day! Thank you again! AND as I mentioned, it was effortless. 😊
Tonya WJanelle is very helpful and professional, I've always had a good experience renting there.
scott cExtended hours on weekends
Sherry ECustomer service was amazing and very helpful
Anita MHonestly, I have rented from many uhaul stores before and I’ve never received such personable customer service. This is my second time using this location and the lady that helped me both times has been very kind. I’m sorry that I didn’t catch her name but this is the only uhaul store I will use in my area so I’ll definitely be back. Definitely recommend. Thanks for the hospitality.
Julz CJanelle makes it all so easy and perfect.
dave wThe worst customer service I have ever experienced
Tal CWe dropped off late at night and had no issues.
Lisa BJenelle made the transaction easy.
dave w