Janelle is awesome, sincere, and has wonderful small town personal service.
ROBERT Y
Customer Reviews for High Desert Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
ALEXANDER SA+
David PThe service was great and personable. So friendly and helpful.
Rebekah LI made a reservation a week in advance and was forced to wait two hours to pick up the truck that was on EMPTY & REEKED OF CIGARETTE SMOKE. The two hour wait set my entire schedule back, as I had help scheduled that couldn’t wait the two hours, setting me back time wise even more.
Val HThe best
BRIAN MEverything was simple and professional.
Alma CI don't remember her name, but she was great
Jennifer SThe best
BRIAN MNolan needs to be promoted to a scheduler because obviously he knows where there are and there aren't any trucks located. I'm very disappointed with the reservations process for uhaul. I was told to go to a location that didn't have one truck of available of any kind. Mind you, i called the main line for uhaul to verify my next day reservations. The location had changed from what was originally selected. This wasn't the problem because uhaul clearly communicated that could happen. I get a text with the new location and the location's number. When I called to verify with the location, the was disconnected. I've had issues with uhaul in the past along with brain other horror stories so that was my reason for wanting to confirm with the location. I called the general line and they get me to a scheduler. I tell the scheduler the number is disconnected. He says hold let me find out what's going on. He comes back, after bring on hold for a few minutes, I said are you sure this location has trucks and can I have the number new number to verify. He said they just changed their number yesterday and said can I have it. He said no you don't need it I just take to them and they will gave a 10 footer. I was already skeptical, but at around 1900 I pull up to the address provided by uhaul and the nightmare began. There were no trucks. That scheduler should be talked to and written up. I feel like uhaul knows they are a monopoly with pretty much no competition so their services over all suck. Nolan utilized the system he had and called the 24 hr center to further confirm with their systems about going to another 24hr location. I couldn't help to be upset, skeptical, and frustrated but Nolan understood. He assured me that this location has a 10 footer that meat all the requirements and passed inspection so it was ready to go. In the directions, when I was at the new location it said the truck would be easy to access and located near a corner to get out. Of course, the truck provided was suck between a trailer and 2 other easy to access 10 footers. It took 1 hour to get the truck out the lot. While my experience with Nolan was a 5 star , uhaul gets 0 star. If I never have to use you all again I'd wouldn't give it any thought.
Chanel SGreat help from Janelle getting a truck rental twice, clean truck and all super good ! thank you
marielouise bNothing could have been better. As always, UHaul is thoughtful and works hard to get everything perfect.
Mark PAttendant very helpful getting my auto hauler set up and car loaded. very thankful
Mark AA+
David PThis is the only place to rent for me she is the best I am a long time with u haul and will never go any where else I rent a lot at least one time a month thank you for having some one that good
BRIAN MNothing, everything was great, customer service was excellent, fast, no issues at all
Teresa RIt was great recommended to anyone 100% satisfaction.
PAUL TA+
David PJanelle was amazing. Very helpful, kind, and direct. It's was very appreciated.
kristen bThe gal who runs HD Rentals is super helpful and sweet. Would def rent there again.
mike mShe is the best
BRIAN MThe UHAUL rep (female) at the location was excellent!
Nicholas MStaff very helpful and professional
JAMES HYucca Valley location is fantastic, very customer focus in customer driven. I have used numerous times and will continue to you. Couldn't ask for a better and more professional oeople
Teresa MStaff was shocked the other location gave me such an unsafe trailer to use
MARANDA NBoth the Yucca Valley location where we picked up and the Fontana location where we dropped off were excellent.
LYSHANNON NThe person was good and knew what she was doing and very nice she help make this job almost fun thank you for having her
BRIAN MVery convenient location with helpful staff.
Kenneth ZI'm sorry to diss someone but you should dismiss the extremely rude, unhelpful and miss informed woman who works there. I think her name is Janelle. Twice she said "I know I'm "just a woman", but give me some respect." As we were trying to make sure we had the proper hitch equipment for the auto transport we were renting. She was mad and impatient that we didn't just buy a hitch package from her and it's a good thing we didn't because it definitely would not have worked. She does not understand the importance of matching the hitch height and tongue weight of the trailer. Well- I'm a woman, a senior and a paying customer and I deserve a little respect too.
Jana SNothing this location is fantastic.
Teresa MEverything was great. No need for improvement..
DELOS VThey strapped my car to the tow trailer but didn't secure my driver's side front wheel. Broke two rods in my front tire and stripped the tire itself. Cost me 1200 in damages to replace the tire and rods etc. This was at the yucca valley California location. They said it was secure and good to go but it wasn't. Can of uhaul had cigarette ashes in the cup holders and smelled foul
William PThe girl that works there was amazing! 🤩
AMY FAlways fast and very friendly
JASON Kalways a great experience.
scott cI trust this uhaul center.
Mandy MThe young lady was very pleasant
HAMILTON LEase of operation. Get in & out quickly & efficiently. This is the place I go for great service. Thank you...
Mandy MThe owner Janelle is amazing.
Dion AThe sticker with the unit number is on top of the gear selection indicator. This was a pain. Everything else was perfect. Thank you!!!
Stacey HNothing, we’ve been renting from Jenelle at the Yucca Valley location the last three years and now we are moving out of town.
CHRISTINA Ralways great service, thank you!
GLENN MThis location has helped me in the past. The same nice lady has helped both times, she’s an app solute pleasure to work with. Thank you High Desert Rentals in Yucca Valley California.
John PNothing. Everything was perfect.
Robin CThe U-Haul agent at that location is always helpful and pleasant. We really appreciate that.
VALERIO VEverything works fine + manager ginelle is very professional, and makes the customer very confident
william lI pulled in after a 5 hour drive and the assistance received was instant. I had to have the auto transport removed so the movers could unpack. I was headed to my new home! I was able to leave the truck, go unpack the car, and the cat. Then I went back and picked up the truck. I was able to leave the truck once the movers were done at 9:00 pm! Would utilize this location anytime.
SUSAN KGreat service, got attended to right away, got my trailer, hooked up light checks and was explained everything including dropoff instructions for after hours. Great Representative she knew every and any question I could ask. Definitely recommending this location to the military personnel at the local base.
Marcos GGood place
DALE P24/7 drop off! Great!
LUDOVICOLEAN MThe staff where we picked up our equipment was very knowledgeable and friendly. We had a flat on our equipment while traveling and we called for assistance. The call taker was very friendly and had up help and back on our way in less than an hour. This was excellent!! The drop off location was convenient and the staff was excellent.
Donald B