Pick up was flawless..
TINA H
Customer Reviews for High Desert Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from this specific location several times. I was renting a 4x8 trailer every Friday for work. The last time this woman helped me she was extremely rude. This was upsetting because I had been there every week, to do the same thing. This particular day she knew I was coming. I had to 2:00 appointment and she was busy with somebody else. Fine. I pulled to the side of the building so I wouldn't be in the Sun. It took so long that I stepped out to see what was going on, with her other customer. When I did that I realized I was so close to the building that I had to be very careful with my car door. She approached me and said she was ready so I got back into my car so that I could move it as I was so close to that door it was hard to get in and out of my car. She was screaming at me that we needed to put on the hitch and we needed to do it immediately. But if I wanted her help I needed to be instantly. This was interesting because she told me it was her job to install the trailer? I was trying to express to her that I was just moving my car up a few inches, so that I could get in and out easily. She was very aggressive and told me if I wanted her help putting on the hitch. I had to do what she wanted and immediately. I am the customer! I was moving my car 2 inches. Not only is the customer right, unless they are being rude or aggressive, I was a repeat customer. Emphasis on was!!!! I will take my business elsewhere.
Joey SNOT SURE WHY I HAD TO DRIVE TO A LOCATION 50 MILE FROM MY HOUSE JUST TO DROP THE TRAILER WHEN THERE ARE 5 U HAUL LOCATIONS WITH IN A FEW MILE OF MY HOME I FEEL YOU SHOULD BE PAYING FOR MY FUEL AND TIME TO GO OUT OF MY WAY TO RETURN YOUR TRAILER
KEVIN HThere hours are as long that is understandably for it’s location.. the name needs updated as what it is not computor or what ever it’s branded. They did leave instructions on door which was helpful. In dropping off a trailer if they left some wood blocks out to chock the trailers would be good for safety as the incline by fence will cause trailer to roll adding high wind can push a trailer..some people may need that.. just have some blocks with sign as well .. just avoids some one getting ran over when unhooked from trailer. Thanks
ANDREW JVery nice lady. As I pulled in she directed me where to park. As I was getting out of the car she was disconnecting the trailer. She asked me a few questions and then I was on my way. I don't think I was there for more then 5 minutes.
Don SThe person in charge was super friendly and awesome towing the trailer to park it.
ANA AService is always amazing! Very thankful! Highly recommend👍🏽
JESSE EOnly problem i had was when I returned it. It didnt have the stand you place it on that drops down. Then its on a slant so we spent 30 min dragging it (once it was off the truck) to get it to a spot it wouldn't move. We finally found blocks to get it not to move.
Krystl CI called in and was told that they had an auto transport trailer that would fit my needs. I showed up and was hooked up and down the road within 10 minutes. The women who we dealt with knew the equipment inside and out. The pick up couldn't have been easier nor more efficient.
Jon SThank you for your excellent service.
NICK RAlways a great experience
LEONARD HA+ service
DavidorJanelle Pa good manager.
NICK RThe attendant was amazing
John CVERY FRIENDLY - PROFESSIONAL - HELPFUL
Craig HService and product on both sides of our move was excellent!
ANDREW HCan’t think of anything
LEONARD HThe gal who works at this location is awesome 😎💯
scott bThanks so much! Great experience, I would not hesitate to use High Desert Rentals in the future!
Elizabeth ZWhenever I use U-Haul, I always choose the best location! Jenell is absolutely the best!!!!!!!!!!!
LYNDA AThus is my favorite U-Haul location by far. Thanks!!!
Ivana FFast stress free and friendly service
Steven KBy far the best and easiest uhaul dealer I have ever used. I rent on a somewhat regular basis and this dealer is by far the best. Quick and easy pick up and drop off super friendly and no attitude.
Richard RFriendly and helpful staff, clean vehicle - who could ask for more!
Pieter v.
Sandra GThis is THE BEST U-haul location we have ever used. Janelle is so professional, keeps the property and equipment clean, organized, maintained...simply wonderful!
BRYE MNot a thing 👍🙂
Victoria WThe best it's good she has 5x8 now enclosed I do not need to go any where else now
BRIAN MExcellent U Haul customer representative!
SHELDON BBest U Haul service every time! Jenelle is the best! Great customer service and always a joy to work with Professional and thee Best!
LYNDA AYes
james DAlways great service at this location. Thanks!
Ivana FJanelle is always so gracious and helpful. NOTHING needs to be improved.
Dion AQuick and easy
ROBERT GGreat people run this site
WILLIAM PSo EZ and affordable! Very nice owner!!
randy gExcellent!
david HThe ease of this location is great, I don't have anything to improve.
ANDREW CAppreciated picking up the truck at this location
Dianne SJanelle was very personable, knowledgeable and efficient. I will definitely us this location next time I need to rent a truck or trailer! Thanks and keep up the good work Janelle!
SAMUEL RIt was easy and fast and the lady was very nice
Maria Avery friendly and helpful. Both of the Uhaul rentals in Yucca Valley are excellent...and work together seamlessly. This is the larger of the two, but the service is still personal and positive. A great experience.
Mark PThe girl running the place knew her job well. I was in and out. She checked the vehicle out gave me my paperwork and local dining hints. (Small town)
FRANK PThe best she needs more 5x8 closed I need one about 1 a month I will not go to the other uhaul in town do not like them
BRIAN MThe roadside macanic that fixed the AC did a great job
SHAWN HGreat people
Patrick HThe best will never go els where
BRIAN MJust stay as welcoming & kind & professional as always. Great uhaul spot... thank you...
Mandy MExcellent and friendly Customer service.
Donna HI am a repeat monthly customer and never have a problem with trucks or service.
Jerome MOnly the best!!!!
LYNDA ATire blew and windshield wipers were falling apart.
JANNA GFresh pavement in parking lot. Friendly and helpful staff at drop off.
DILLON JNothing needs improvement. Location was easy to find and easily accessible. The worker there was extremely knowledgeable and friendly. Honestly this location is probably the only reason why I will continue to use U-Haul after how my transaction began.
KORY LVery friendly and helpful.
Elvis SNone
JERI AFor a small outfit, I was in and out in a matter of minutes. It helped to do the precheck before arriving. I was greeted by the person working, despite having multiple people there. I will be going back again as I move storage units and furniture all the time.
ANDREW CI’ve used this location 3x over the past month and have nothing but good to say. Timely service and friendly. Highly recommended!!!
David BNot a thing it is the best
BRIAN MI think they do great service
Patrick HJanelle is awesome, sincere, and has wonderful small town personal service.
ROBERT YExcellent
ALEXANDER SA+
David PThe service was great and personable. So friendly and helpful.
Rebekah L