Customer Reviews for Highlander Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Highlander Auto Sales

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BARBARALISKIE A.
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Customer did not leave a comment.

MICHAELANDREW B.
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Friendly and responsive. They had problem with digital key access and called me to let me pick truck up earlier. Nice touch.

Tori L.
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Why couldn't we use the location it was 2 miles away from the destination instead of 15? Absolutely ridiculous

chris R.
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DAVID M.
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Earl T.
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BRUCIOUS P.
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Staff was courtesy

Chris B.
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Timothy H.
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BETTY G.
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Jason B.
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Instructions did not say anything about where to leave the key. Luckily, I (or anyone else) had not changed the combo, so the box was still open. Thank you.

Sandra B.
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Robert S.
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gayle B.
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KEIONVANSHON B.
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Bad service!!!!

RUSSELL F.
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Tonya T.
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Curtis J.
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Must have a representative to review and inspection the vehicle. The vehicle had low air pressure in the left front tire. Also couldn't review the mileage.

Margaret B.
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Very unhappy. I was charged double what I was supposed to be and still no one has done anything about it. That's the last time I'll rent a Uhaul.

Donta G.
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When we rented the place from the U-Haul company in Anderson Indiana we were there almost 3 hours cuz the people that work there it did not know what they were doing I would not recommend this U-Haul company to anybody you're taking a big risk

April M.
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DAVID M.
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Anita K.
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Jessica L.
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Very convenient to be able to use my phone for the rental.

tawana R.
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Clayshon J.
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The agent was pleasant super quick and helpful.

George G.
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Shanice C.
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Car was towed after I was told I could park my car in place of the uhaul. The store was closed, called district manager and no answer, not even a returned phone call. Very poor

K'TIA H.
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HAMEEN S.
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Renee C.
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JEFF B.
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I was not told that I had to verify vehicle return or be charged $20 I don't live on my computer so I didn't get the email telling me that until it was to late so I feel like you guys stole $20 from me I've rented Uhaul before an have never had to go online after I return the truck you have found a way to commit leagal theft it bull shit bad customer service

Thomas B.
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Every thing was perfect.

Kenneth H.
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Excellent and welcoming customer service!

George G.
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Great experience. Location was perfect for what I needed. Vehicle was in good shape. Can't say enough about Tom. Good cat. Took great care of me. Will be going back very soon.

andre M.
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Valerie H.
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Damien S.
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Charged me 2x times for the rental

EARLINE R.
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Always rent from this dealer. He is awesome

Mohammed A.
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I love using Uhaul services, but this time the whole process was a headache. My pickup time was on a weekend and the location is closed. I expected that and knew in advance that I will have to access the keys for the truck in the lock box. I went there at the pickup time and they key code given by the App wasn't correct for the box. 45 minutes later with the customer service who was trying to diagnose/fix the problem and giving me different codes to try (nope, wrong truck, next box, nope that box is empty etc..), she suggested I go get a truck from a different location. My movers were about to arrive in 10 mins. The stress was unreal added to the stress of moving to another house and all the drama. Luckily I was able to take another truck from same location (finding the key for this one was an adventure by itself). I don't know who's fault is it to not having the truck ready. The location or Uhaul. But I hope it gets fixed

Syreeta E.
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Customer did not leave a comment.

Nolan R.
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My first truck had a dead battery, had to be moved to another day

John F.
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Friendly, awesome man that helped me through something I thought would be a l ou t harder than it was!

Lisa M.
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the u-haul did't have a ramp, and l was disappointed about that. The man l rent from say 10 truck don't have a ramp.

Charmaine G.
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Customer did not leave a comment.

Dennis L.
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The equipment I requested wasn't available and made the job difficult. It took a hour for me to get the truck.

Arthur W.
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Portia M.
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Corey C.
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Christa B.
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Great experience and friendly staff!

Bryant M.
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Elizabeth A.
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Awesome staff who were super friendly and helpful.

Alex M.
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Raymond S.
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Highlander U-haul was excellent! but I did have trouble with the tailgate would not come down, everyone was very helpful though. Will use them again!

Darrell W.
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Pamela B.
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Yolanda M.
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LaToya K.
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Vance D.
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I put in the order on line to pick up at 5:30 and I get a call from the guy at the u-haul place saying they wont be there at 5:30 - they go home at 4:30. Why was I able to rent on line if I couldn't pick it up on time. Thankfully the guy called me, but, I still had to leave work and take time much earlier than expected to pick it up. Also, because I picked it up earlier, I then get a notice that says I have to return it at 3 AM in the morning. Just not a good experience.

Rebecca F.
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Rodney P.
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tom H.
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Everything was great!

Clay C.
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Have a spot designated for drop offs. I just parked the truck next to a dumpster because it was the only accessible place to leave the truck. Other than that, I didn't speak to anyone, just dropped the truck off in the middle of the night, which was easy I guess.

marzene D.
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Customer did not leave a comment.

DWAYNE B.
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They did not do walk around inspection. There was small scrap on back corner of aluminum. I took pic before we left and Pointed out to drop off and thankfully they believed me.

Matthew J.
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Agents at both the pick up and drop off locations were great. The fellow at the pick up came in for a few minutes on his day off to help me to get my truck. The fellow at the drop off was outgoing and friendly. Were it not for the two men, this would not have been a good experience with Uhaul.

Christopher W.
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Owners were nice and very helpful. It was a pleasure working with them.

Michael B.
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Staff was extremely accommodating and made sure I got the timing I needed to take care of my move, despite a couple reschedules. Awesome location.

Gerris B.
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great job

Jermaine I.
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I switched my reservation a few times and was accommodated!!

tony E.
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Customer did not leave a comment.

Shelly A.
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The gentleman at Highlander Auto were great and friendly. I would reccomend this location.

David C.
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Yvette M.
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lavauanda R.
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Dustin C.
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Very friendly guy who I gave the keys too. I told him what was wrong with the truck and he took note of it. No problems

CYNTHIA H.
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He is so friendly

Jeremy W.
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Cathleen E.
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Leah E.
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This location was great to work with. However, UHAUL of Richmond in general reassigned my reservation 4 times - once without telling me AND my reservation was downgraded without notification. I didn't get calls back when promised and had to continually call and check to make sure that the truck I needed was going to be where it was promised at the time it was scheduled for. In the end, I had to go 30 minutes out of the way and start an hour later than planned with my move. I reserved my equipment two weeks in advance. This was unacceptable.

Steven S.
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Quick and convenient. Professionally run

Ken F.
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Friendly guys

kiara M.
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This was the WORST uhaul experience EVER! Spent 2 hrs crying on the phone to the customer service reps and they didn't NOT care at all. The mobile check in is not customer friendly at all. Took them almost 2 hrs to provide me the password to get the key. Made theee different reservations, waste a half of tank of gas just to get denied( no one was at the gas station to my second reservation to give me the keys. Told me wait 30 mins for him to come to the store). Went back to the nine mile location after finally getting the passcode for the keys. So awful. It was my bday and I was trying to move in my new furniture , my day was ruined!!!!

Jim B.
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The check-in process is very onerous. Because my drivers license has a few scratches on it, the computer would not accept the pictures. I was about to cancel the order but received a call and she cleared me to get the truck.

Linda C.
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Customer did not leave a comment.

Stacy H.
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Have the equipment ready, be nicer, advised customer of the correct cost and don't over charge the customer and know the company policy.

Shaneeka D.
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Customer did not leave a comment.

Kimberly W.
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I have already submitted a formal complaint about my poor experience with this Uhaul and the vehicle.

Shamika H.
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Customer did not leave a comment.

Naneen J.
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Customer did not leave a comment.

JOSEPH J.
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Nothing

Richard H.
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Customer did not leave a comment.

Chris B.
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The only thing that caused the average rating is upon getting our final receipt we were charged an insurance fee that we were never asked if we wanted. 50$! ....for two days of insurance?!

Kevin H.
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Make sure full gas and air in tires Thank you for great local service!

Joseph Z.
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My truck had a flat tire. Don't do this to the next customer.

tina G.
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Customer did not leave a comment.

Jamar B.
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John C.
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Reserved at different location but got a call that their equipment not working. They reserved me at another location at same time. Arrived at 9:30 and they said we don't open to 10am ? They did arrive by 9:45 so got truck by 10. I didn't use the dolly but they charged me for dolly ?? I also brought it back early - didn't need to, but sounded like they overbooked it for a 2:30 Appt. Not good service.

Stephanie J.
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Reimburse me for mileage. I used less than estimated

Tracey B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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