The check in process took forever i was waiting for them to call my contacts because they made a big deal about them not answering just to never call them and my contact person wasn't able to call in so she was stuck at home waiting for the call. And once we finally were able to get checked in the dolly and furniture pads we rented were not in the vehicle so I had no choice but to buy a dolly or go all the way to columbus over an hour out of my way to pick up a dolly (and pay 72 cents a mile to do it)
Chelsea L
Customer Reviews for Highsmith Builders
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they should have trailer harnesses adapters since there two types of plugs.
GREGORY JBeaumont location was great! LaGrange location was a joke. We were suppose to pick up trailer at 9 am. Did not get it until 11 am. No one at the site and no one answered phone until numerous attempts. I lost 2 hrs of work . They never even apologized! Complete joke!
JERRY JGreat customer service.
jesus fChecking in online is BS!!! Go back to contact with people. I want to talk to a person!!! I want to get my keys from a person!!!! NEVER AGAIN ONLINE 👎
Dennis MAt this location, offer more variety of vehicles to rent.
Brendan G