Customer Reviews for Highway 11 Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Highway 11 Mini Storage
james l. on
Have the truck clean and the equipment ordered to go with it ready to go on time as agreed when I booked the equipment and the truck I have a time schedule to Keep and I didn't appreciate being left late
lynda m. on
I was very pleased with the truck we rented and the customer service we received. Thank you!
diane r. on
Charge the correct price instead of me having to keep trying to get refund for overcharging and getting no satisfaction
Geoffrey B. on
I rented a trailer June 8th and was contracted on a serial number not in the system. My card was charged. When they got the contract fixed 3 days later my card was charged again. Over a month after my rental I still have not be refunded the initial $389 that was taken from my account!
Renee M. on
My U-Haul experience overall was horrible. I originally called GoUhaul and they gave me a reservation for Sunday and the pickup place wasn’t even open on Sunday, then the next reservation was wrong also. I think there were 5 reservations and cancellations in the same day because U-Haul doesn’t know what equipment they have and where. Also, the Jackson MS scheduling station people are very rude. This was a horrible experience and I hope I never have to use U-Haul again!
Eric B. on
It was fine
LOUIS R. on
They where a hour late opening and then rented me a trailer that wasn't even there that took another hour I had to hook the trailer up myself and no one inspected it. I called back when i found out there was no ramp to see if they had one they said no they dont carry them i loaded the 6x12 trailer with light stuff since there was no ramp then went to budget and rented a truck a two day rental on a trailer i couldn't really use what a waste the cheesiest uhaul I've ever been to and will not be renting from you GUYS ever again
Joel I. on
Awesome customer service.
Weldon B. on
No one was there and no one would answer the phone. If needed help I would have been lost.
LAUREN H. on
Nothing was in need of change!
Tamika M. on
Highway 11 Mini Storage had a open sign up, but the door was locked. I didn't want to leave the key because some can easily reach their hand in the window door.
bobby a. on
Great experience. Great service. Easy to work with.
kevin h. on
need to be remodel
Stephanie B. on
Drop off location had terrible communication!
myriah s. on
I did not move into this storage unit because no units were available
Derron G. on
I did not use this facility after calling to check on my reservation to only find out I did not have one.... the person I talked had no idea what I was talking about and never called me back.
DEBRA V. on
Nice people
MARK P. on
Highway 11 storage is superior in quality, location, service, and price. !!!