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DOUGLAS S
Customer Reviews for Highway 16 AB Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good, expedient attendants
Thomas A | ReservationOK, first of all the pick up point the accordance that they gave me was a field the middle of a field in the middle of nowhere. I had to phone and get directions from the person that I was supposed to pick it up from the one that they sent me was absolutely wrong and it was 40 km away from where I was supposed to be. The locations have to be fixed. Everything was good with the trailer and when I had to extend it, there was no problem with the operators, very professional. The only other thing that I would suggest is having some kind of multi plug-in or saying what the plug-in takes. I had to buy another adaptor for $25.
Michael HThe staff was simply amazing and thank you
Morrigan Y | Overall ExperienceGood guy. Very helpful.
Joshua GEven though went to wrong drop off the gentleman was very pleasant and helpful
Frances SConfused about billing receipt and pre authorization on cc Interior could be cleaner
Dezeri Wstaff was freindly and helpfull
leonard lHave a spare tire on the trailer and maybe have your drive way graded
Brent Hfirst they had wrong contact info when I finally found out where to pick up the gate was locked at 3:00. Had to phone so someone could let us in. The lady that showed up had no idea how to get around on computer. That was worst experience I ever had renting from you guys
diddy rWhen I picked up the truck it had 1/2 tank of gas and when I dropped off it had 1/2 tank. Two months later they charge me $116 dollars to fill it with gas. I guess the don’t check there pickup records. Not impressed.
Stewart HUnfortunately the gas tank was just over 1/2 filled which added to the gas needs to complete the move.
Chad Z