Very professional folks from day 1.
paul a | Overall Experience
Customer Reviews for Highway 238 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did great
ROBERT VNothing....great service
RICHARD GNA
Joseph DPete at the pick up location was awesome! Knowledgeable, friendly and made sure we had everything we needed.
Jesse MRushed and rude service. He told my husband to go hook the trailer up to save time. I thought that was Uhaul’s job. I got ther a few minutes late (3:15 instead of 3) and the first thing he said was you’re late. I have never experienced anything like this before. To top it off they had two trailers on my order. I had ordered one closed 5x 8 online at a different Maricopa location and the order was confirmed. That guy called me and said he didn’t have one and to call the main number which I did. They sent me to this 238 location which was awful and now somehow I supposedly had an open and a closed trailer. It was a total mess from the get go. The place we dropped it off in Lakeside was great and by the way the guy in Maricopa said there was no Lakeside location. We told him we have a storage unit there and everything and he just laughed at us and said just do what I tell you and call for a location. I was worried the whole time that we couldn’t really drop it off at the location near our house but it worked out ok.
SUSAN BAll went well. Thanks
Richard CHappy
DONALD WI would like to express my sincere appreciation for the outstanding service provided in both Maricopa, AZ, and Milpitas, CA. Thank you for your commitment to excellence.
GILBERT EJim was nice and professional. Great experience
PARIS AHe even unhooked the trailer for me.
Richard BEveryone was friendly & helpful
ROBERT SWhen picking up the truck, the fuel level was between 1/2 and 3/4 but they noted it as full. Also, the cab area had dried sticky soda on the seats and dash and lots on the floor mat. I returned the truck with a full fuel tank and I scrubbed the cab area to remove the dried pop so the return site wouldn't think I trashed out a brand new unit.
MICHAEL HThis is an outdoor storage facility. Very affordable and the staff is easy to work with.
KERRY H | Overall ExperienceHey U-haul team......you did everything right. Thank you for taking most of the stress out of moving, a stressful experience at it's best.
RONALD IMan at the lot was very rude and disrespectful. Pulled up outside of the lot and before pulling truck all the way in so I could get the last couple things out and the man kept screaming at me telling me to pull it in the lot. I told him I will and I just needed to get a couple more things out and he screamed at me again “I don’t care pull it in the lot” after drop off I noticed I left my Garage door operator in the truck. I called him and even though he was just sitting inside his phone and the truck was not even a 30 second walk away told me he refuses to check and see if it’s there and extremely rudely told me “well you HAVE to come get it NOW” would not recommend hywy 238 storage at all. Terrible customer service.
Bryce WThe gentleman was very nice & explained everything to me & asked if I had any questions or concerns
BARBARA EHelped me back up the trailer
ROBERT SI have rented a space for years! Staff has been super to work with! I have never had an issue with anything! I will be back as needed! GREAT STORAGE FACILITY!!!
chris p | Overall ExperienceThanks for keeping our things safe and we would recommend you to anyone!
CHUCK M | Overall ExperienceGreat response when leaving a message. Very friendly staff. Responsive to any issues.
Susan B | Overall Experienceam writing to express my disappointment with the recent truck rental experience I had with your company. I rented a truck from your maricopa (20125 N John Wayne Pkwy Maricopa, AZ 85139) branch on July 06,2024 , and unfortunately, encountered several issues that significantly impacted my move. Firstly, the truck I reserved was not available upon my arrival, despite having made a reservation well in advance. This led to a delay in my moving schedule, causing inconvenience and additional stress. The staff at the location did not seem adequately prepared to handle the situation and were not able to provide a satisfactory alternative promptly. Furthermore, the condition of the truck I eventually received was subpar. It was not clean inside, and there were noticeable damages on the exterior. This made me concerned about the reliability of the vehicle for my long-distance move. The lack of maintenance and cleanliness is simply unacceptable for a company that prides itself on providing reliable moving solutions. The alignment for this truck was terrible putting my life at risk, rising my anxiety levels higher than it already is. I drive 45 minutes with the alignment being so terrible, going 30 mph shaking and sweating although the personal dealing with my check in assured my safety with this truck. To add to my frustration, the customer service at the drop-off location was indifferent and unhelpful. I had questions regarding the return process, which were met with vague responses and a lack of clarity to be exact it was with Tim. At the 40675 W Honeycutt Rd Maricopa, AZ 85138 location. He stated “ we can’t do much, it’s your fault you picked up the truck at a third party location” like if I was suppose to know my own life was at risk by doing that. The location said U-haul. Overall, this experience has left a sour taste, and I am disappointed in the level of service provided by U-Haul. Moving is stressful enough without having to deal with unprofessionalism and inadequate equipment. I would appreciate it if you could look into this matter and provide me with a resolution. I believe that some form of compensation is warranted for the inconvenience and the below-standard service I received. Please contact me at your earliest convenience to discuss this matter further. I look forward to hearing from you soon. Sincerely, 323.794.9946 Anthony Rivera
Anthony RThe facility was exactly what we needed. Jim L rented us the spot and was friendly, helpful and happy to answer all our questions.
dora b | Overall ExperienceHighly recommend totally awesome staff
KEVIN M | Overall ExperienceHave all your systems in working order. It took an hour to get the truck because the U-Haul system was glitchy and Jim, the proprietor of this location was on the phone with both the tech department and customer service the whole time to get a work-around for the issue. Jim was excellent, but U-Haul needs to really step up in the tech department.
Tatjana OGreat place to store your oversized items. Pricing very fair and staff helpful.
paul t | Overall Experience238 does a great job!
Chester M | Overall Experiencewas very friendly & helpful
deshawn w | Overall ExperienceMy U-Haul experience could not have gone more smoothly. Ryan was very efficient, friendly and generous. He gave clear and concise instructions and was available to check in and out very quickly.
Curtis CSewer dump station needs some help. Wouldn't take much.
Ken R | Overall ExperiencePick up was super easy and the fella that helped us was great!
Julie DStaff were professional and friendly. Excellent customer service
ron b | Overall ExperienceThe man who helped me was knowledgeable and friendly. He said that because we were traveling from AZ to MI he made sure that we received a trailer with newer tires. That was really great, and as a result we had no issues during our trip. I highly recommend this location.
Kurt BEverything went smoothly and the gentleman that helped me was great.
Robert WUsed storage, 16 years. Convenient right out of town. Could clean up some of the junks or make them move to back. Some vehicles belong in junk yards.
cyndee k | Overall Experiencesome area roads ruddy at tmes
DON M | Overall ExperienceGuy running the place was friendly and funny
Grady AThe gentleman running this location is great and cares about the customer. I really appreciate his customer service.
Ronald JJim went above and beyond! He was very knowledgeable, efficient, and friendly -- a real asset to the u-haul family. I'll continue to use u-haul because of help like Jim's.
Le VGreat place to rent nice friendly atmosphere the truck was clean the worker helpful
Mary MVery nice gentleman and very knowledgeable.
Mark WGuy was rude when picking up the keys. Honestly if I ever neeed a uhaul I will not be returning to this location.
ASHLEI MThis is the 2nd time we have used this location to pick up a U Haul trailer. It went much smoother this time as the attendant did NOT have any issues with his computer or our reservation (unlike the last time in October). Thank you.
THOMAS FGreat customer service, very friendly.
steve hGreat to deal with
Allen FMy experience was excellent. I walked in and the gentleman who helped me was very professional and knowledgeable and had me out of there in no time. I would defycome back and do business with this location.
pedro pGreat, safe place to store your trailer. Staff is super friendly and responsive. Would recommend to anyone looking for a place to store their trailers. Thank you Hwy 238 RV Storage.
tanya d | Overall ExperienceThe included number of miles is less than what is required to drive from the pickup location to the drop off location. So the mileage you have to pay for is more than you would expect.
Kurt Zvery friendly, good service, very professional
Hugo RNot sure if we would recommend this location.
Stephanie MGreat customer services when i pick it the gentleman took his time to explain to me about the trailer and when I dropped off the trailer the other gentleman took his time and make sure everything was ok great service 238 storage is the best in maricopa thank you.
Omar WHave windows cleaned and the cab not smelling like someone's ass thats been rotting for a while.
Kenneth BThis location and personnel was amazing! Nothing to improve.
Heather Bdrop off was great.
John JAccessible, convenient with large spaces
STEVE B | Overall ExperienceQuick and easy drop off!
Tommy WPerson working site was kind of rude on phone.
joseph RGood experience, good people, will rent from again.
James ZGreat customer service great location easy in easy out
carolyn C | Overall ExperienceGreat customer service.
Francisco MNnothing. Attendent was frendly, helpful and did an excellent job hooking up the trailer and making safety checks.
John SThanks, it was a great experience.
Brian F | Overall ExperienceFirst time using this location. Great experience. I’d recommend to others and will use this location again in the future.
David BOff the beaten path with no advertising visible from the road. Location looked like a junk yard.
Jay TTell the people working the phones to have better attitudes in general.
Heather BUsed this facility for about 3 to 4 years. I never had a problem. There was always someone there to help if I needed it. Everybody was professional and friendly. It was a pleasure doing business there.
RICHARD R | Overall ExperienceI can’t remember his name, I wish I could because he was super nice, very helpful, good sense of humor and made my moving experience so much better than expected!
Mary MStored our toy hauler here for over a year. No issues safe and secure
Jason k | Overall ExperienceManagement was always professional and helpful. I would definitely recommend and use them again in the future.
Anthony P | Overall ExperienceWe stored our RV here for over a year. Staff were amazing when we upgraded our RV to a bigger one and had to get a bigger storage space. Highly recommend and if we need storage again this will be who we call. Great security also never worried about our RV.
scott g | Overall ExperienceMark and Jim were fantastic and the rates are reasonable, plus they have propane on site. Good business and safe.
steve m | Overall ExperienceThey always took great care of us.
David F | Overall ExperienceJim's the best very helpful,kind, always there if needed. Highway 238 one of the best. Thanks!
Richard G | Overall ExperienceGreat storage spot with excellent rates. I would highly recommend
TOM G | Overall ExperienceVery helpfull staff thanks to you all.
PHIL v | Overall ExperienceI have referred folks to your business already wish that I had not kept being billed after speaking with staff in regards to my move out tho . Other than that it's a great place to do business with
Thomas H | Overall ExperienceNice place for storage.
joe b | Overall ExperienceMy only complaint is that we sold our trailer the day rent was paid and they do not refund your money.
TOM H | Overall Experience9 years @ this storage facility and best experience I have had with any storage facility would recommend to all. Thanks for the smooth ride.........
ROBERT R | Overall Experiencekept my trailer here for years with no problem and always great service
TIM S | Overall ExperienceWe were in the this storage compound for 10 years and had no issues, very friendly people and we liked having the option to fill up our propane tanks as well!!!
NEIL W | Overall ExperienceThanks Guys!
darron n | Overall ExperienceThe staff is awesome. The yard was has plenty of room to move around and it was easy getting my trailer into the space. I will definitely use them again.
donna r | Overall ExperienceHad my RV stored here safe for the last 3 years no problems whatsoever.
PETER C | Overall ExperienceWe felt very secure in storing our RV here. Highly recommend.
JOANNE S | Overall ExperienceTHE GUYS AT THE OFFICE WERE GREAT FRIENDLY AND HELPFUL WHEN WE WILL BE BACK IN TOWN HOPE THEY HAVE A SPACE FOR US! THANK YOU CRAIG J
craig j | Overall ExperienceLove this storage facility. Very easy to get to and it has good protection. Didn't worry that anyone would mess with our motor home.
Kathy B | Overall ExperienceWe stored our rv here for 2yrs and had no issues. Nice staff, secure place, would recommend.
ruth f | Overall ExperienceI'm pleased with the storage facility and will recommend it to others.Storage is very secure and clean.
ROY V | Overall ExperienceEverything was great
Rex N | Overall ExperienceWe will refer and probably come back to store our RV again at a later time.
larry m | Overall ExperienceI found the facility to be awesome for my uncovered needs. I have keep my motorhome and enclosed trailer in a 70' covered unit in Chandler. I would relocated to 238 storage in a heartbeat if you start offering covered units with 5 amps of 120 volt! (I pay $500 per month for this presently)
mike m | Overall ExperienceGreat staff and facility, zero complaints.
DANIEL R | Overall ExperienceCouldn't have asked for anything more. Awesome facility and assistance.
NANCY A | Overall ExperienceVery friendly and nice. My trailer was secure in a locked area. Never worried about it being stolen the whole time I was there.
brenda k | Overall Experienceeasy access to each lot.
STEVE K | Overall ExperienceSafe and great staff
CAROL D | Overall ExperienceI was very happy with the quality and size of this storage facility. I found them to be very helpful and accommodating.
GRETCHEN C | Overall ExperienceVery nice place and always helpful.
RALPH H | Overall ExperienceThe facility was secure
KEN K | Overall ExperienceNot an affiliate of Uhaul. Reserve rate was 35.00 to find out it is 50.00 dollars a month not good..
Privacy R | First ImpressionsI arrived at the facility and met with Ken Baker who was very nice and explained everything I needed to know about storing my RV.
Privacy R | First Impressions