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Margaret L
Customer Reviews for Highway 54 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing bad about location but the app needs to be fixed ..Always getting some errors when picking up or returning after hours
ELHADJI DVery small location for drop off. lot was full. hard to maneuver trailer around
TIMOTHY KHad a problem with the app and the internet signal is poor at the location
Andres CThe representative didn’t know anything about my free months storage rental and didn’t try to get the information from my original reservation.
CHERYL WWhen I got to the location in burlington north carolina , where I made my reservation Way ahead Off time from Burlington.One way you haul Two chapel hill n.c When I got to my location Two pick, my u haul up there was No one there I had to go to another location which thew me late l was paying my mover that thew every thing off for me.
lisa oThis location is only open 4 hours. 9am to 1pm. We were on a tight time table and we showed up just before 9am. The young man who works there did not show up until 9:15. Did not assign us any particular trailer number just said "OK you're all set" No trailer number on the contract for when we turned it in, in another state. We also had to go back inside to get him to come out and clean out the trailer. It had mud and leaves inside. No apology. I have dealt with U-Haul for years and just love the customer service we have received from other locations. We will not be returning here. U-Haul is great not so much this location.
Christine JI never turned in a vehicle after hours before. The process was simple and directions were easy to follow.
TODD KNo issue. Quick and easy using the app.
STANLEY DOpen up the office on time so the truck can be picked up that was reserved. I lost 30 minutes time waiting for someone to get there!
John TNot help full and lied about needing gas. Truck was picked up with a little less than a quarter tank and returned the same way. Refused to look at pictures as proof.
Noel HHad to drop the truck, location closed, they took 2 days to return my call
Linda PEasy transaction. Highly recommended.
Gregory GDid not put requested equipment so my furniture was not protected and I had ptobkems with camera had to call customer service who had to change settings in phone. Frustrating when you trying to move. It should be more compatible. All the photos were annoying
Constance HFast and friendly service
Daniel SA little confusing and narrow to figure out where office is at and to get a trailer backed in.
Brent PTruck was filthy and stunk horribly. No interaction with onsite personnel
Mark ZDrop off was close-by and relatively simple.
Joe PDid a drop off after hours, place was neat and clean, and plenty of room to drop off the trailer. Called customer service and told them where I dropped the trailer, they were very helpful!
KENNETH BCan't think of anything.
AISHA FThis location closes at 1 pm so you have to get there early or do after hours pick up and drop off otherwise it's a good location.
Keith KI wasdirected to locations that was out of the way. From the pick up location and the drop off location.
Lisa MEverything went eell
CH PJust outstanding service.. Everyone was amazing.. Ty folks for your help..
anthony tNo mask. Not in office at business hours.
Donna WThey took care of all our needs. Very knowledgeable staff!
Jerry CDisappointed that the staff were not wearing face coverings. Rental process was easy here and equipment was very new.
Ann ANo improvement is necessary. The gentleman at the rental site was very nice, business-like, friendly, and very informative. I will always rent a truck from his rental site. Thank you for your help.
Harriet SU-Haul needs to do something about their on-line check in. Twice at 2 different locations we were not able to confirm the truck was returned because locations could not be found even though this was the approved drop spot. Was extremely aggravated with not being able to drop truck at a more convenient location even though I chose not to leave vehicle at the choices I was given. Phone representative refused to accept the first location and made us drive to a facility much farther away adding to the already long day we were experiencing. You must do better.
Susan TKeep your customer service at that location just the way that it is, very very well manned With that attitude I will travel from a good distance just to rent from this particular location Thank you!??
Robert GEverything was great
Wayne TThe initial location sheds123 was not sign posted and we were unavailable to find it. It took trying two more places and an hour long call with your service center before we were able to get it returned.
Elissa CClean the damn truck out. There was mud every where!
JERMAINE JEasy in easy out. Quick and fast
Jeff VCall-in customer service group was very helpful, friendly, and professional when I had questions.
Chris KBill me correctly. I turned the truck in, took a picture of my mileage and fuel level but was billed for more mileage.
Alex JOpen longer hours
Patricia LThe U-Haul truck itself is fine. Unfortunately when we rented the Uhaul going one way using cash the person who rented us the U-Haul ask for a $100 cash deposit which would be paid back when we delivered the Uhaul to the U-Haul dealer in our area. Since this happened I have learned that on a one-way trip $100 cash deposit is not to be collected. This is where the problem originated. When I went to return the truck at the location given to me to drop off the truck( Pinehurst Avenue in Aberdeen North Carolina) the person responsible for checking in the Uhaul said he did not know what I was talking about when I ask for my deposit back and offered no other suggestion. I asked him if he wanted to call U-Haul and he told me he didn't do that and he has no money for me. He dropped the key on the ground and told me to go take the truck somewhere else. I asked him what I was doing wrong and asked him why he was so upset. He said I don't have any f****** money for you and get the f*** off my property before I call the cops. I left his property and called you all. Thankfully there was another dealer in the area that was willing to work with me and get my deposit back ( this is the area I was asked to rate as my drop off location oh, so I gave 5 stars because this person actually wanted to help) as far as the person working on Pinehurst Avenue in Aberdeen North Carolina, I feel very strongly that this person should not be working for U-Haul or with the general public period.
Daniel GI don't know of nothing There where no problems at all, didn't take no time at all in and out with the keys in a flash
Cynthia HHassle free experience
billy wAsked when cc would be changed, they said Monday come to find out it was charged on Friday , now big deal I just needed to transfer money to my account, lucky I checked that account in tme so I didn't get over draft change, also the first time I picked up a rental that had less than a 1/4 tank of fuel ,
Robert DGreat
Dean SNot sure
Rosalyn Tnothing, great people to work with.
John WCharged for 2 days and only needed one
Jason C