Customer did not leave a comment.Chad M.
Customer Reviews for Highway 54 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARIA M.
Customer did not leave a comment.Greg G.
I wasdirected to locations that was out of the way. From the pick up location and the drop off location.Lisa M.
Customer did not leave a comment.Ronald E.
Customer did not leave a comment.Michael C.
Everything went eellCH P.
Just outstanding service.. Everyone was amazing.. Ty folks for your help..anthony T.
Customer did not leave a comment.Barry R.
Customer did not leave a comment.Aaron H.
No mask. Not in office at business hours.Donna W.
They took care of all our needs. Very knowledgeable staff!Jerry C.
Disappointed that the staff were not wearing face coverings. Rental process was easy here and equipment was very new.Ann A.
Customer did not leave a comment.RUBEN W.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Micah R.
No improvement is necessary. The gentleman at the rental site was very nice, business-like, friendly, and very informative. I will always rent a truck from his rental site. Thank you for your help.Harriet S.
U-Haul needs to do something about their on-line check in. Twice at 2 different locations we were not able to confirm the truck was returned because locations could not be found even though this was the approved drop spot. Was extremely aggravated with not being able to drop truck at a more convenient location even though I chose not to leave vehicle at the choices I was given. Phone representative refused to accept the first location and made us drive to a facility much farther away adding to the already long day we were experiencing. You must do better.Susan T.
Keep your customer service at that location just the way that it is, very very well manned With that attitude I will travel from a good distance just to rent from this particular location Thank you!??Robert G.
Everything was greatWayne T.
The initial location sheds123 was not sign posted and we were unavailable to find it. It took trying two more places and an hour long call with your service center before we were able to get it returned.Elissa C.
Clean the damn truck out. There was mud every where!JERMAINE J.
Customer did not leave a comment.Pete E.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Gary H.
Easy in easy out. Quick and fastJeff V.
Call-in customer service group was very helpful, friendly, and professional when I had questions.Chris K.
Bill me correctly. I turned the truck in, took a picture of my mileage and fuel level but was billed for more mileage.Alex J G.
Open longer hoursPatricia L.
The U-Haul truck itself is fine. Unfortunately when we rented the Uhaul going one way using cash the person who rented us the U-Haul ask for a $100 cash deposit which would be paid back when we delivered the Uhaul to the U-Haul dealer in our area. Since this happened I have learned that on a one-way trip $100 cash deposit is not to be collected. This is where the problem originated. When I went to return the truck at the location given to me to drop off the truck( Pinehurst Avenue in Aberdeen North Carolina) the person responsible for checking in the Uhaul said he did not know what I was talking about when I ask for my deposit back and offered no other suggestion. I asked him if he wanted to call U-Haul and he told me he didn't do that and he has no money for me. He dropped the key on the ground and told me to go take the truck somewhere else. I asked him what I was doing wrong and asked him why he was so upset. He said I don't have any f****** money for you and get the f*** off my property before I call the cops. I left his property and called you all. Thankfully there was another dealer in the area that was willing to work with me and get my deposit back ( this is the area I was asked to rate as my drop off location oh, so I gave 5 stars because this person actually wanted to help) as far as the person working on Pinehurst Avenue in Aberdeen North Carolina, I feel very strongly that this person should not be working for U-Haul or with the general public period.Daniel G.
I don't know of nothing There where no problems at all, didn't take no time at all in and out with the keys in a flashCynthia H.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.Patricia P.
Customer did not leave a comment.Timikka G.
Hassle free experiencebilly W.
Asked when cc would be changed, they said Monday come to find out it was charged on Friday , now big deal I just needed to transfer money to my account, lucky I checked that account in tme so I didn't get over draft change, also the first time I picked up a rental that had less than a 1/4 tank of fuel ,Robert D.
Customer did not leave a comment.Mary A.
Not sureRosalyn T.
Customer did not leave a comment.Carlos R.
Customer did not leave a comment.Alden G.
nothing, great people to work with.John W.
Charged for 2 days and only needed oneJason C.
Customer did not leave a comment.GREG M.
Customer did not leave a comment.Virginia C.
Customer did not leave a comment.Grant L.
The attendant was helpful and offered insurance.HEIDI Y.
The mileage price they now charge was ridiculous. Also there online website is very confusing. I picked a particular location...and they managed to schedule me for a total different location which was about 20 more inured away. What a disaster. Don't think I'll use this again and I've used uhaul very often in the past.Darnell R.
Customer did not leave a comment.ANTHONY E.
Customer did not leave a comment.Arlene O.
Customer did not leave a comment.Milton P.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Samantha J.
Customer did not leave a comment.Judith S.
Wonderful owner, brought me a bottle of water and helped me unload, made up for all the crap I endured from the Youngstown main office had me dealing with. Would recommend highway 54 storage for rental and other services they offer. Very very nice peopleTerry B.
Customer did not leave a comment.Cherie W.
Customer did not leave a comment.Henry T.