There was nobody around despite me dropping off during what was supposed to be their open hours. (3:00PM on a Saturday afternoon) It had the appearance of a vacant lot.
GREGORY B
Customer Reviews for Highway King Transport Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am pissed off by the service. My pick up location was changed 3 times. Then when I went there to pick up the office was closed i had to call several times and wait over an hour. The app sucks. I couldn’t use it as I was scheduled for in person pick up. This was the worst experience I ever had with U-Haul. Next time I will try Budget.
Tracy WMy tailgate was completely scratched up because the employee would not let me hook it up myself and hooked it up with my tailgate down and it rubbed against the tongue my whole drive.
Tyler KTruck not kept up, out of alignment, would rev high then low, lost power going up hill. Challenges with check in. Uhaul switched our pick up location to one far less convenient last minute and then required us to go to the other location anyways because they didn't have the supplies we ordered.
TRISTAN PVery nice staff
TALWINDER GNothing pick up and drop off had someone on site to walk me thru.
Margaret KAllow the customer to park their vehicle there until return of rental.
CLAUDE DKeep doing what you're doing. Great service!
PATRICK PGood
Sukhbir SVery good service
Harwinder SLocation was not open when I dropped truck off
ROSS GThe staff at this location went above and beyond. Thank you. I was able to rent a truck over the phone and have someone else pick it up 10 minutes later without any problems. You really saved the day.
RAINBOW BEasy
Christina DExcellent service! These guy are very professional and well organized.
MICHEAL QAwesome service. Keep it up.
Mandeep RThe gentleman we dealt with was very friendly and informative! Would highly recommend
BRYANNE WVery convenient location for me. Very helpful staff.
VINCENZO CMobile check was intimidating at first, I’m not tech savvy at all. However, it all proved to be rather easy.
Laurin MGot overcharged
Rajvinder S**Excellent U-Haul Experience, Thanks to Outstanding Service!** I had an incredible experience renting a U-Haul truck recently, and it was made even better by the exceptional customer service from Mr Sehgal. From the moment I arrived, he was welcoming, knowledgeable, and went above and beyond to ensure i had a smooth dispatch. He patiently answered all my questions and explained the rental process clearly, making it stress-free. The truck itself was in top condition—clean, well-maintained, and easy to handle. What truly stood out was Mr Sehgal’s willingness to assist. He made sure I understood all the features of the truck, from loading tips to safety features, which made me feel confident driving it. Drop-off was just as smooth, and I really appreciated the efficiency and professionalism throughout.
MOHANJIT KExcellent friendly service. A pleasure. Thank you.
Bruce GOnly the truck was there. None of the pre-ordered items such as dollies and blankets were there. In fact, I never received these items! Only received a $50 reimbursement after I sent them an email about this. You can't do that to people that are experiencing a busy and sometimes stressful day when they are moving. They did tell me to go to a different location (with the 26ft truck that I drove for the first time and without a backup camera!). I did do that but they didn't have the items either and actually complaint about the first location for them sending me to the second location.
Tj Wmy disapointment of this experience is both the peardonville locations fault and also uhaul. I was told this location opened at 730 am and i got there at 745 and no one was there till 815. Also uhaul called me the night before switching my booking from huntington to this location. then when i got to this location they only had one of my two trucks booked, and then uhaul sent me to huntington to pick the second one up. when i got to the huntington location i found out that they actually had three of the type of truck i needed and this made no sense at all. also i called the day of to try and figure this out and nobody has still called me. so overall this was a horrible experience that personally cost me 100s of dollars due to my staff being paid to wait for trucks that were late.
DAVID HGreat service!
SANDRA SExcellent, friendly service from the staff.
TERRANCE G