Customer Reviews for Hildebran Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hildebran Shell

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Alan H. on

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Evelyn S. on

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Rachel M. on

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michael D. on

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Owner of store very unpleasant and didn’t seem to like to deal with uhaul. Said it wasn’t worth his time.

Kathleen P. on

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WES H. on

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As a former U-Haul Neighborhood Dealer, I can say that Gary is excellent! He really helped us out, after finding ourselves in a pinch. We purchased something down the road that we planned to have delivered. However, the delivery truck broke down. So, we called Gary to rent a truck and he was able to rent us a reserved truck for an hour. Hildebran Shell, the location of this U-Haul Neighborhood Dealer, is extremely busy. Gary was the only one working when we went to pick up the truck. When we returned he had a helper to check-in the truck, but Gary did the return. I know how this can be, trying to rent and return U-Haul while attending to primary business customers. In my experience the Uhaul system can be frustrating. Gary stayed calm during the whole process, despite common issues with the system. He kept apologizing and I kept saying I totally understand. It really brought back some memories for sure! I was rather dismayed that several years since I was in Gary's position, elsewhere, U-Haul Corporate has not improved upon common issues for Neighborhood Dealers. To my former, and Gary's current Area Field Manager Clay: I know you are reading this. Please give Gary a "pat on the back"! He deserves it! Thank-you again Gary!

Ken G. on

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The pick up was fine. The problem is that I planned on renting the truck the prior weekend. Because you couldn't get a truck to my original pick up location I had to cancel. The day before I picked up this truck you once again changed the pick up location. If I didn't need to get this move completed I would have cancelled again. I think giving you over a week to have the "reserved" equipment at the "original" pick up location should be able to be accomplished since it's your business. If you can't honor what is entered and confirmed on your website... say so!

GARY W. on

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Stephanie K. on

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It would be nice to know that the bigger trucks still have a narrow ramp. I got a 26' truck because I had a mower to move but still couldn't get it because the ramp was so narrow.

Patrick R. on

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lloyd B. on

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Randy B. on

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All people we interacted with were exceptionally helpful and communicative to us.

Matthew W. on

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JOSEPH D. on

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Amanda K. on

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Silas C. on

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Russill A. on

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Richard D. on

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There was an old connector so they wanted to sell me a $14 adaptor

Jimmy H. on

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Daniel B. on

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Parking and turn around area were incredibly small.

Mark J. on

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Ended up being well under what we estimated and truck worked wonderfully. Check in and check out were a breeze. Highly recommend.

Keegan H. on

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It was a bumpy ride. The truck needs new shocks.

Tracy G. on

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Eric B. on

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Amy F. on

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Joe F. on

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MARK M. on

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DAVID E M. on

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Stephanie B. on

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Make sure the break lights work, and that the people that work there know how to check out the equipment.

Stephen R. on

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Very nice people and helpful

Ralph M. on

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Robert B. on

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SAMUEL J. on

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Uhaul has a very serious problem with the reservation/scheduling department. Not good customer service. Scheduled at wrong location and did not inform us as to where to pick up the truck & auto transport. Had to go 30 miles out of the way, twice. To pick up and them had to go to the correct location. Where our items/autos were stored the people were great. Helpful, friendly and knowledgeable. Uhaul needs to teach this to the reservation/scheduling department.

Lula B. on

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Very efficeient and nice.

Rebecca M. on

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The guys there were really nice and her helpful

amy B. on

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My pick up was confirmed for another location, we had to drive to a different town to pick up the truck. The truck only had 1/4 gal of gas which wasn't enough to get us back to the original pick up town. The windshield and inside of the truck was dirty, the truck had dents on the side skirts and I had to ask for it to be document before driving off with the truck. The additional requested supplies were not in the truck. The attendant was slow and did not know how to work the computer it took over 40 minutes to pick up the truck not counting the commute time to a different town from the original pick up location which was changed the morning of pick up.

WAYNE C. on

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This was the best, easiest most reliable way to have an extra helping hand for moving.

Danny F. on

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Meredith D. on

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Charles B A. on

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Rhea S. on

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When we arrived at the agreed upon drop off location we were redirected to a different drop off location and had to go out of our way (after we had filled up the gas tank). We were told that if we did not go to the alternate drop off location that we might be charged additional fees. When we got to the other location it was a busy convenience store. We had to wait in line and then the computer wouldn't cooperate. We waited and waited. Finally we were given a hand written receipt and left. A while later, I received a phone call saying that he was able to print a receipt and would have to go back there to pick it up if I needed it. I would appreciate it if you could email me a receipt.

Danny F. on

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John B. on

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I was so pleased with the attendant. Smile the in tire time. Very pleasant and helpful. I would not change a thing!

Savannah B. on

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Gregory H. on

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One person working u haul equipment while one runs register for store

JANNA K. on

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Unprofessional. Didn't have any one to help hook up. Then when they showed up kept telling me I had the wrong size ball. My ball was a 2 inch which is universal. But he argued with me. I had to call another location to confirm that it would work.

donna L. on

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MATTHEW P. on

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JAMES P. on

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This location needs to be shut down. Poorly operated..Very lacking in customer service and experience. They tried to give us a truck that had a check oil light on and was filthy. Their only solution was, if it breaks down, just call the number.

KATHERINE DENIS W. on

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Mark A. on

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A smoker had rented previously. Ashtray full of butts and empty cig pack on the floor.

James H. on

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JAMES S. on

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Having a service and quick stop station provide u haul services is probably not the best arrangement, but under those circumstances, this location did a good job, and it is convenient for many customers.

DANNY H. on

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KENNETH N. on

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JEFFREY T. on

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MITCHELL S. on

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This is the second time I have dropped off a trailer and both times the staff were great.

MITCHELL S. on

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They refunded my cost for replacing the safety chains ($25.00) by only requiring the receipt and old chains. Very good customer service.

amanda A. on

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ROBERT M. on

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The truck was schedule for had not been returned in and I had to wait at least 2 hours to get the truck. I the 800 Uhaul number twice and the man at the location called his Uhaul supervisor twice beefore the issue was corr

KIMBERLY C. on

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Make contact with the customer regarding location prior to the day before pickup.

UWE G. on

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Nina B. on

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WAYNE V. on

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Nothing, the trailer was perfect as was the pickup center

shawn B. on

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rick P. on

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UWE G. on

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LUIS MANUEL M. on

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SHERRY B. on

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Very good experience! Thanks

BEN T. on

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Leigh B. on

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This location was much better. He was pleasant and knew what to do.

LARRY H. on

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Jeremy J. on

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KENNETH H. on

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STEVE R. on

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Amy M. on

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DANIEL H. on

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ANDERSON C. on

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KENNETH J. on

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Very friendly, helpful and informative.

WILLIAM D. on

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Craig P. on

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MICHELL T. on

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Check engine light was on reserved a dolly and they did not have one available.

JOSEPH W. on

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SHELLEY JEAN O. on

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Make sure the trailer is not full of glass. We had to clean it before loading our vehicle

KYLE C. on

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ROBERT S. on

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BRETT F. on

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With this location being a gas station as well it was a little hectic and I kept having to wait for the one person there to sign me in and ring people up at the same time.

Brock D. on

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DEBORAH P. on

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Just an easy place to drop trailer off.

HERBERT B. on

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JACOB P. on

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DAN G. on

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When I arrived at the location for my scheduled pickup, the store's internet was down. Garry did not have an ounce of inspiration for what to do. I asked 3 times if there was a number he could call, and he reacted with a bewildered look. We left without the truck after nearly an hour of watching him repeatedly restart his computer, and listening to him tell me that U-Haul's website was down. On the way home, I called 1-800-GO UHAUL (advertising pays) and explained my situation to a woman named Patricia (her extension on 4/26/12 was 861372). She addressed my problem, and quickly put me in touch with this area's field manager, Dave Winters. Dave called me immediately, and directed me back to the location with the assurance that he would personally handle my problem. When we got back to the store, I called Dave back, and he processed the order via my cell phone. I was there less than 15 minutes.

Troy C. on

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RICHARD P. on

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KENNETH L. on

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The sign in was slow. The sign in would stop while gas station customers were waited on. The dolly was put on the truck for me but no instuctions how to secure towed vehicle. I have towed before so I was able to figure it out.

William R. on

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Their monitor for the computer system was not working, so we had to wait for them to install a new monitor. Other than that minor problem, all went well.

HALEY M. on

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JAMES B. on

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great location and service was good

Randall R. on

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LARRY H. on

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