Let me be clear as I start this review, I am rating U-Haul's systems and communication as only 3 stars. The staff at Hill Country Feed were excellent and efficient. However, my experience with U-Haul on the day prior to my pickup left a lot to be desired until I finally spoke to someone willing to help. I called on the Thursday before my Friday pickup to see if I could possibly pick up the truck and equipment earlier than I had originally set for the next day. We were driving in from the DFW area and had timed everything o it would work with the movers. It was THEN AND ONLY THEN that I learned that particular location didn't carry additional equipment. I would have arrived on Friday to pick up a truck with no furniture dolly, utility dolly, or moving blankets. I was told to call Uhaul and let them know so they could find a location where I could pick up these items. I called and long story short was rerouted each time and told I would have to call around and I would have to find a place who had what I needed and pick it up myself. The two people I spoke gave me little to no assistance except to transfer me to someone else. Finally, after an HOUR in the middle of my workday, I was able to speak to a lovely woman who worked with me to find the equipment that I needed in my area of DFW. She was also able to find out that there was no available equipment in the Leander, Cedar Park or surrounding area. She found that out in about 10 minutes instead of me having to google other locations as had been suggested to me by the first two Uhaul reps. The system should not allow you to rent equipment from a location that doesn't have the equipment. While we were waiting on Friday to pickup our truck, another customer came in expecting to have equipment and was also told there was none. C'mon U-Haul, do better.
Heather S
Customer Reviews for Hill Country Feed & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful!
Carey KThe gas level was incorrectly reported at pickup by 1/8 of a tank and the left rear tail light and blinker did not function, resulting in several very close traffic incident situations on the interstate, because the blinker indication inside the truck appeared everything was ok. I did not check the truck at the pickup location for the blinkers and lights working, because I called ahead and they told me the truck was all checked out and ready to go. I found out about two hours into a 14 hour trip that the blinker and tail light was not working. The way I found out was very stressful, embarrassing, and extremely uncomfortable. Other than the aforementioned issues, the truck was comfortable and ran well. Were it not for the lights not functioning, this would be a 5 STAR/EXCELLENT rating.
WILLIAM HI had a great first time experience. All the staff members were nice polite and made my rental easy.Very satisfied! Thank you!
SONJA FProvide a dollie and some straps
ISMAEL RNothing, y'all were great! Thank you so much!
TAYLOR RThe staff at Hill Country Feed are always so amazing.
MELONI RThe staff at Hill Country Feed are always so amazing.
Melani RNothing, y'all were great! Thank you so much!
TAYLOR RProvide a dollie and some straps
ISMAEL RI had a great first time experience. All the staff members were nice polite and made my rental easy. Very satisfied! Thank you!
SONJA FIt was quick, easy, and a good experience for the rental.
KARI BEveryone there is super friendly and very professional they went above and beyond thus making the experience pleasant
JOHN PI will never use your mobile service to pick up a vehicle again. I will pay twice the rental fees at a competitor, if needed.
chris bGreat staff . Smooth processing.
UPENDAR YAmazing service
Carol TThe online vehicle pickup and return process is terrible. I will not be using u-haul again for this reason.
Jeff WMy receipt stated I didn’t return at a half tank of gas but I drove the truck less than 6 miles and still put gas in it returning to a half tank of gas.
THOMAS CNice facility
MYRA SBut note, it was closed on Labor Day and the iPhone U-Haul site isn’t as navigationally friendly as maybe the app. But the location had a camera and they were helpful as well as the U-Haul rep. After all that it was minutes. Now that I know I’d do that location again without hesitation.
Matthew BManager Patrick Weeks awesome and very helpful.
STEVE TGreat place to rent from. Nicest folks ever.
DouglasGerald STony and Patrick took care of my needs and my move went flawlessly. Great service guys.
Dennis G