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Tracy S
Customer Reviews for Hill Crest Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have to say thank you for your great service, I felt I was looked after for moving from northern Manitoba to south Manitoba. The gentleman in Thompson explain the don't and do's. he took the time explain about the truck and traveling safe. Can not forget the great price to move from Thompson. Thank you / Akosi
Susan fI've been unable to receive the deposit back on my rented equipment.
Amanda MNo complain.
arlando gHave at hand drivers whom you can recommend to a client who can't drive a big van would be be perfect.
olunaihola oProfessional as usual Thank you Pete
Joel Anil required
Shamrock AThanks for the friendly service.
Joel APersonal was extremely friendly and polite.
TIMOTHY SExcellent
Vikas DThe mature gentleman at the Thompson location is awesome, very polite and nice. Very highly recommended, 10/10 all the way.
Vince Blisten to customers and always show or tell rental cost besides emails ,when people are traveling emails are limited .i signed a contract prior to knowing rate increase of 300.00 and was told i was negligent, which is correct but maybe if i was told prior to signature i may have looked at other options , this is your winnipeg branch ,st james
Douglas WGreat as always
Raymond ZRay and Pete are always helpful and a pleasure to do business with.
Michael DI have booked a utility trailer and received confirmation email.. on the day I pick the trailer, it was given to another costumer. To save my time, I accepted a covered trailer and built a timber ramp to load my machine on the trailer.. it was cold and snowing... really disappointing
Naim KPete and Ray were great to deal with and took the time to help me understand what was required to make my move easy. True professionals to deal with.Thank you!
Raymond ZNothing!! I spoke with Ray at Hillcrest Car Wash and he was an excellent agent for U-Haul. Ray and Pete were fantastic people to deal with and I look forward to dealing with Hillcrest Car Wash again in the future. Hillcrest is a complete asset for U-Haul!!
Mike DHad to travel to get the truck 3 and 1/2 hrs away, then when we added a trailer it was full of dirt inside!!! Had to sweep it out twice before putting belongings in it. Been nothing but a disappointing experience!!!
Stephanie BThe depot guy named Ray is very unpleasant and difficult to deal with. He threatened to not give us our rental and tried to charge us more upon drop off. Again Ray was difficult to deal with. Other than Ray my overall experience was great! Thank You to the rest of the uhaul team.
tara lThe process is no good. It took 2 1/2 hour phone calls to get my equipment and put me behind so much that I almost could not leave that same day. It was also a nightmare to drop off equipment. Kept getting transferred or hung up on, one of the 2 until I was finally helped by one person and was able to drop equipment off, which wasted at least another hour of my time. It was not a great experience. Not organized at all
Rob MExcellent customer service
Blair LUp north you just don’t get the customer service you deserve. It was like I was a bother to the salesperson. Business reaks like smoke.
Kyle PRay was excellent!!!! He gave us the best customer service.
Brian WThe worker was rude and I felt like I was a burden to him
Hermel LThere service is excellent and would recommend them to anyone
lorren fThis neighbourhood dealer gave us nothing but issues, false quotes over $800 and argued with us in the store. We had to get our equipment reservation changed because he double booked a truck. I don't know if he is scamming people out of an extra $300 but it needs to be looked into.
Alyssa aThe attendant was friendly and the return was on time. Thank-you for the service! U-Haul and the attendants !
tommy aUnfortunately the wrong trailer was booked and as a result I had lost thousands of dollars worth of personal belongings because I was unable to transport them. The location where I picked it up did a great job but unfortunately U-Haul did not provide me with the trailer that I needed and that have caused a great deal of personal distress and loss.
John MZawarnok’s are awesome to deal with. Will recommend for sure!
Jeremy RWhen I dropped off the trailer to Crazy Petes he was closed. I called later in the day to let him know that I had dropped it off. He was excellent. I asked about the "policy" of calling to confirm the renters identity - he said he was not familiar with it. Overall the trailer was great - the pick up service was
Jennifer TLocation is great, Peter is great to deal with and is very helpful...to bad uhaul will not give him the support he needs to service the demand up in Thompson, he has minimum equipment for rent and a huge demand...u haul needs to change there structure to provide this service up there...its a money pit for the uhaul service up there but uhaul doesn't give the dealer the support needed to supply the demand!!! Thanks to Peter for the great help!!!
Lorne Mefficient Very friendly and very
Ross MMake sure all equipment is cleaned out properly and in working order before renting it out again. I have used uhaul on many occasions and this was by far the worst.
Robert BDroped a 10f truck from kal tire steinbach very nice service I recommend it
ISABELLE RI was dropping off. was super easy, and the staff super helpful for unloading the trailer.
Peter PPete and Ray are always friendly and helpful.
RON BI dropped off trailer in Thompson MB due to weather conditions I couldn't make it to The Pad MB to drop it off. I was told it is now costing me $533 INSTEAD OF $61. it doesn't make sense to me how they can justify such a huge difference in costs. Not happy with costs!!!!
Bea BI did find it was very expensive. I did rent a U-Haul last year and hauled it from Alberta to northern Manitoba for around $300.00 dollars. this time I rented from Thompson to Winnipeg it was over $900.00 after I got a $100.00 deposit back. I do own a Speedy Glass franchise and I know we give good prices to U-Haul, It would have been nice to get a discount on my rental.
CHRIS AI did not go to thompson, so I cannot comment, although i have been at this location previously
virgil nPeasant man, we were told we would get some monies back from the lady but the gentleman said there was nothing saying that. We just left it at that as we had had enough of it all by this point
Jacques SThe vibe here is friendly and funny and relaxed.
JEREMY EWash the vehicle before hand. Uhaul head office should also give more than two days notice about the change in vehicle. I had booked a 15' truck two months in advance. I had to move with a 10' truck which is a considerable difference when moving across the country.
eric lAll good. Helpful and professional. Great service.
kathleen bClean out truck for next person
Herbert WEasy drop off. No issues!
Cameron TThe gentleman who helped me return my truck was incredibly kind and personable. Very fast, great experience!
Ellen M