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Andre M
Customer Reviews for Hill Crest Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Raymond at the drop-off location was very personable and helpful. Full of great information. It would help if the building to drop off was made clearer. I went to the gas station "stand" located on the property because I wasn't sure where to go. The gas station attendant was kind of an ass about where the right place to go was. Crazy Pete's, the actual spot, was great. During the trip there was something in the truck that made it constantly ding when the driver side door was opened. i checked the lights and any buttons I could click or press to make the sound stop and I couldn't. I asked the lady at the pick-up location if there was a way to turn it off as I didn't want any issues with the battery or to leave the lights on. She had said she looked for the cause of the noise also but couldn't find the reason. All in all it didn't appear to cause any issues during my trip which was greatly welcomed. However, that may be something to look into on that particular truck. As moving is already very stressful, it was extremely anxiety provoking to have to wait till the day before to find out if the reservation would be confirmed in my community. After reading reviews of people having to drive two hours to pick up their truck, I was so so so worried about that happening to me. If there is a way to confirm the reservation sooner than the day before request, that would be my suggestion. The truck was great on gas and I got the dolly hooked up all by myself which was a huge victory. The pamphlets were super confusing for me so I relied heavily on the youtube videos. The links from the pamphlets didn't work too great for me, that could have been due to my nervousness. They always seemed to be "error" with the link. The quality of the uhaul boxes has changed for the worse. I used uhaul boxes on my last move and they were awesome. I got a few uses out of them after the move and was even able to pass on a few to others to use for their moves. So, without hesitation I knew I'd be buying uhaul boxes again as the quality was outstanding. On this move though, the quality was crap. The handles on the medium boxes kept ripping. And, no, the boxes were not over stuffed or full of heavy items. I tried taping the boxes differently on top thinking it was a pressure thing but that didn't fix the problem of ripping handles either. In the end, my opinion of uhaul boxes totally changed. Many of the medium boxes had to be thrown out after only one use. That's a shame and kind of a waste. In the end I'm glad and very grateful uhaul is a service that is available and I would use them again. Also, get some storage lockers in Thompson. There's limited storage here so uhaul could make money if they started their own. It would have been nice to take advantage of the free storage offers I had seen for customers. Thank you.
GRACE OThe associate that helped me in Thompson said their system was down and he wrote all my information down on a piece of paper and didnt check me in the system until 3 days later. This was very inconvenient and frustrating because it took me 2 additional days of calling U-Haul to straighten this out, since I needed to be with the rental unit in order to "complete the return" process. Not impressed at all with Hill Crest Carwash. U-Haul app wasn't helpful with this situation.
Arrielle LNo day time lights only hade brake and turn signals reaching system was rusted and bearly works not really satisfied with the trailer conspired to price I told them about no lights and they did not care about the light more worried about the side orange marker light than anything won’t be looking to rent it again.
christopher pVery helpful on what to do and what to watch out for. Helped with hooking up trailer.
jody jSuper easy drop off.
Paige RThe very very poor location is not based on the location itself but based on the fact that there are no vehicles at all on this location. The staff we met were extremely kind and friendly but could not really help as there was no vehicle including the ones we had reserved more than 2 months in advance. We had given our notice to vacate the rental home but were now forced to pick a 6X12 trailer as the only equipment that was available. This we found was not the problem of the staff on location but that of the schedulers located in Winnipeg. Those Schedulers in Winnipeg even went ahead to misrepresent that they had had a conversation with me to drop of the equipment at a particular location in Calgary when that conversation never happened.
Emeka UNo complaints Polite staff and respectful Application of oil would make detachment of trailer easier
Barbara BI have to say thank you for your great service, I felt I was looked after for moving from northern Manitoba to south Manitoba. The gentleman in Thompson explain the don't and do's. he took the time explain about the truck and traveling safe. Can not forget the great price to move from Thompson. Thank you / Akosi
Susan fI've been unable to receive the deposit back on my rented equipment.
Amanda MNo complain.
arlando gHave at hand drivers whom you can recommend to a client who can't drive a big van would be be perfect.
olunaihola oProfessional as usual Thank you Pete
Joel Anil required
Shamrock AThanks for the friendly service.
Joel APersonal was extremely friendly and polite.
TIMOTHY SExcellent
Vikas DThe mature gentleman at the Thompson location is awesome, very polite and nice. Very highly recommended, 10/10 all the way.
Vince Blisten to customers and always show or tell rental cost besides emails ,when people are traveling emails are limited .i signed a contract prior to knowing rate increase of 300.00 and was told i was negligent, which is correct but maybe if i was told prior to signature i may have looked at other options , this is your winnipeg branch ,st james
Douglas WGreat as always
Raymond ZRay and Pete are always helpful and a pleasure to do business with.
Michael DI have booked a utility trailer and received confirmation email.. on the day I pick the trailer, it was given to another costumer. To save my time, I accepted a covered trailer and built a timber ramp to load my machine on the trailer.. it was cold and snowing... really disappointing
Naim KPete and Ray were great to deal with and took the time to help me understand what was required to make my move easy. True professionals to deal with.Thank you!
Raymond ZNothing!! I spoke with Ray at Hillcrest Car Wash and he was an excellent agent for U-Haul. Ray and Pete were fantastic people to deal with and I look forward to dealing with Hillcrest Car Wash again in the future. Hillcrest is a complete asset for U-Haul!!
Mike DHad to travel to get the truck 3 and 1/2 hrs away, then when we added a trailer it was full of dirt inside!!! Had to sweep it out twice before putting belongings in it. Been nothing but a disappointing experience!!!
Stephanie BThe depot guy named Ray is very unpleasant and difficult to deal with. He threatened to not give us our rental and tried to charge us more upon drop off. Again Ray was difficult to deal with. Other than Ray my overall experience was great! Thank You to the rest of the uhaul team.
tara lThe process is no good. It took 2 1/2 hour phone calls to get my equipment and put me behind so much that I almost could not leave that same day. It was also a nightmare to drop off equipment. Kept getting transferred or hung up on, one of the 2 until I was finally helped by one person and was able to drop equipment off, which wasted at least another hour of my time. It was not a great experience. Not organized at all
Rob MExcellent customer service
Blair LUp north you just don’t get the customer service you deserve. It was like I was a bother to the salesperson. Business reaks like smoke.
Kyle PRay was excellent!!!! He gave us the best customer service.
Brian WThe worker was rude and I felt like I was a burden to him
Hermel LThere service is excellent and would recommend them to anyone
lorren fThis neighbourhood dealer gave us nothing but issues, false quotes over $800 and argued with us in the store. We had to get our equipment reservation changed because he double booked a truck. I don't know if he is scamming people out of an extra $300 but it needs to be looked into.
Alyssa aThe attendant was friendly and the return was on time. Thank-you for the service! U-Haul and the attendants !
tommy aUnfortunately the wrong trailer was booked and as a result I had lost thousands of dollars worth of personal belongings because I was unable to transport them. The location where I picked it up did a great job but unfortunately U-Haul did not provide me with the trailer that I needed and that have caused a great deal of personal distress and loss.
John MZawarnok’s are awesome to deal with. Will recommend for sure!
Jeremy RWhen I dropped off the trailer to Crazy Petes he was closed. I called later in the day to let him know that I had dropped it off. He was excellent. I asked about the "policy" of calling to confirm the renters identity - he said he was not familiar with it. Overall the trailer was great - the pick up service was
Jennifer TLocation is great, Peter is great to deal with and is very helpful...to bad uhaul will not give him the support he needs to service the demand up in Thompson, he has minimum equipment for rent and a huge demand...u haul needs to change there structure to provide this service up there...its a money pit for the uhaul service up there but uhaul doesn't give the dealer the support needed to supply the demand!!! Thanks to Peter for the great help!!!
Lorne Mefficient Very friendly and very
Ross MMake sure all equipment is cleaned out properly and in working order before renting it out again. I have used uhaul on many occasions and this was by far the worst.
Robert BDroped a 10f truck from kal tire steinbach very nice service I recommend it
ISABELLE RI was dropping off. was super easy, and the staff super helpful for unloading the trailer.
Peter PPete and Ray are always friendly and helpful.
RON B