Customer Reviews for Hills Adrian Auto
(U-Haul Neighborhood Dealer)

306 reviews

2558 Treat St   Adrian, MI 49221
(N Of Us Hwy 223)

(517) 265-5746

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(517) 265-5746

2558 Treat St
Adrian, MI 49221
(N Of Us Hwy 223)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

NICHOLAS RUSSELL S. 
Rating:
5.0

Everything was fine. Thank you.

WILLIAM ROBERT D. 
Rating:
5.0

The lady at the front was so so friendly and nice and very efficient . Great experience

CINDY C. 
Rating:
5.0

Customer did not leave a comment.

MASON BRETT U. 
Rating:
3.0

Customer did not leave a comment.

KEVIN ALAN Y. 
Rating:
4.0

Store was closed at drop off but followed up the next day.

wayne L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

BLAKE CARL-BAKER B. 
Rating:
5.0

The UHAUL app to return rented item after hours works till you get too up load photo there it stops working,talk to a person who transferred me to a phone no one answered waited hour! I payed extra to drop it off closer to my destination then having to go back the next day! Why?

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY ALLEN B. 
Rating:
5.0

The staff was great I had forgot stuff in the cab. They held it for me the next day. It was great.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

RANDALL RAY B. 
Rating:
4.0

Customer did not leave a comment.

AMBER NICOLE-FRY F. 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH N. 
Rating:
5.0

Customer did not leave a comment.

Nate B. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA KAY W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
3.0

Customer did not leave a comment.

Sharina V. 
Rating:
3.0

Dropped the truck after hours

THEODORE WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

ROBIN DANETT S. 
Rating:
5.0

They were great

Kay H. 
Rating:
5.0

100% online.

DARYL LEWIS C. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN P. 
Rating:
5.0

owner was friendly and gave me additional help number if i needed

PERRY LYNN P. 
Rating:
5.0

Customer service was wonderful; very friendly and efficient.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WAYN H. 
Rating:
1.0

Customer did not leave a comment.

LUCAS B. 
Rating:
4.0

Customer did not leave a comment.

RACHEL MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Super helpful and friendly!

David C. 
Rating:
2.0

The cab of this truck was very filthy. Food remnants every where. The box of the truck couldn't been cleaned out from the previous renter. The blankets were very soiled. The wind shield wipers needed to be replaced along time ago. Very disappointed.

JOHN M. 
Rating:
5.0

Excellent service. Respectful and polite.

DANIEL RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE WAYNE M. 
Rating:
3.0

Truck leaked water on driver side top of window. Trying to drive in the rain, had water pouring on me. Sleeves and pants were wet while driving

Katheryn V. 
Rating:
4.0

Equipment was in stock.

THEODORE K. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

I like the online option that Uhaul has come up with. It is very easy and efficient.

MICHAEL JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Tayler W. 
Rating:
4.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

RANDY LEE S. 
Rating:
5.0

Customer did not leave a comment.

Jerome O. 
Rating:
1.0

Rented a trailer a week in advance to transport equipment 599 miles away. The day before we were to pickup quoted equipment we received a call that the trailer we requested was not in fact available and we would only have the option for a different trailer. This wasn't a big deal until we received the receipt for the trailer which was twice as much as the trailer we requested!!! When we called to address the issue in the price the lady working at Hills stated “I don't see what your problem is” and she was terribly rude. With limited time to adjust we didn't have a choice but to sacrifice the funds. When we picked up the trailer it didn't have a wheel chock, or trailer jack so once equipment is loaded the trailer can not be detached or reattached. As we got down the road the lights stopped working on the trailer and eventually on our POV! We called UHAUL assistance and they sent a mechanic. The mechanic told us we needed a new wiring harness for our POV and that the trailer was fine (he didn't even inspect the trailer!). He escorted us to an automobile repair franchise to purchase a wiring harness. After purchasing the harness the mechanic at the repair shop inspected the trailer and notified us that the wiring all throughout the uhaul trailer was actually defective and that it looked like a rodent had chewed it. We didn't need the wiring harness but we did need to replace fuses in our POV as the trailer wiring had caused a short in the wiring and blew the fuses in our POV. We purchased several fuses as we were told it would likely continue to blow fuses as we traveled (which it did). Our journey began at 6pm and what should ha e only taken 7-8 hours ended up taking 14! Our trip to see and spend time with family was cut severely short and our reservations were wasted. Literally wasted over $1000 on UHAUL and DESTROYED our plans with our family (which we rarely get to visit)! I DO NOT RECOMMEND UHAUL OR THIS LOCATION! I will NEVER EVER use UHAUL again and we travel quite frequently! Go PENSKE!

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

kurt L. 
Rating:
5.0

Customer did not leave a comment.

kimberly E. 
Rating:
5.0

They were super easy to deal with!!!

Beth C. 
Rating:
5.0

Going to go there again.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

jacob K. 
Rating:
5.0

New 10' cube van with 19,000 miles. Interior was mostly clean, but the windshield, on both sides. needed serious attention and wouldn't have been safe for night traveling. Handled well, pulled a compact car on the car hauler (not the 2 wheel dolly) and we got 11mpg. Visibility is limited as there are no back side windows, it would be best to have someone in the passenger seat.

jim D. 
Rating:
5.0

Great customer service. Was in and out within 10min.

Travis R. 
Rating:
5.0

Wipe down or some type of air freshener in the inside .. smelled like a bar with cigarette smell. Not a big fan and is allergic to. Had to Drive with windows down.

lisa C. 
Rating:
5.0

Customer did not leave a comment.

chris G. 
Rating:
4.0

Customer did not leave a comment.

Ricardo T. 
Rating:
4.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
4.0

Customer did not leave a comment.

Milan B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY P. 
Rating:
5.0

Service was very nice. They didn't have one at my desired location so they let me pick up the evening before. It would have been a 45 minute drive to get it back home. Really appreciated it.

Patti Kaye T. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

Very good customer service

Vincent C. 
Rating:
5.0

Keep smiling and make every day a great day!

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

I Pre-registered and it still took 20 minutes for me to get on the road

Don H. 
Rating:
5.0

I couldn't find a key to the padlock provided, so was unable to lock the back of the truck. Otherwise the rental went like clockwork.

Timothy E. 
Rating:
3.0

Nothing over the top ... they had a lot of issues when I went to get the trailer with the UHaul web site. It took almost an hour and they auto charged for insurance with out asking. After I told them I declined when I saw the price, they complained that they would have to redo all they paperwork. I threw my arms up and just paid the extra.

Daniel T. 
Rating:
4.0

Staff was very accommodating and a pleasure to work with. The overall experience was positive and I would recommend Hills Adrian Auto to my friends.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Ernesto D. 
Rating:
3.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Great Customer Service!

Bianca M. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
2.0

Customer did not leave a comment.

Shane N. 
Rating:
2.0

25 or so minutes to check out. No one in front of me. They are just that slow. I would hate to pickup here.

shane N. 
Rating:
1.0

The check in process took well over an hour I had to download the drivers license 5 times and the kid waiting on me had to walk out with me to make sure I was doing it right it still took a supervisor telling him how to find the driver's license information it was the worst experience I've ever had at u-haul

Williamhoward W. 
Rating:
5.0

Great service

Richardallen H. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY R. 
Rating:
1.0

Never again

ADAM G. 
Rating:
5.0

Hills made it so easy to reserve, pick up and return the UHaul we needed. Friendly, knowledgeable, easy to work with, they made this a great experience and eased the stress of moving.

PAT H. 
Rating:
1.0

I called them and I dropped of the Truck ON TIME in the Drop box and They Ripped me off $80.00 and Charged me TWO Extra Days. FOR WHAT????? I am pissed

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer service was real nice. Quick transaction. No issues!

susan C. 
Rating:
5.0

Very helpful and walked through everything. Help hooking up trailer and friendly.

KEVON B. 
Rating:
2.0

Mainly because they are the only place with extended hours. The last time I rented from an alternate location they didn't even show up to open the facility.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

LARRY J. 
Rating:
1.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
4.0

Truck had a headlight out.

Bonnie E. 
Rating:
4.0

Customer did not leave a comment.

adam B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

very helpful

anna G. 
Rating:
5.0

The woman there was very sweet and we were in and out in no time at all.

caroline R. 
Rating:
1.0

Customer did not leave a comment.

Shallen H. 
No reviews have been submitted for this location.

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