The receptionist was using his phone for check-in, but seemed unfamiliar with the process. He then requested me to complete the check-in myself, yet encountered difficulties. After multiple attempts, I ended up having to complete the process on his phone, which turned a 5-10 minute task into over an hour. It was quite an unpleasant experience.
Mibsar M
Customer Reviews for Hillside Gas and Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return process was terrible
Joseph DThe truck was clean. The original rental had no gas cap. The substitute had s faulty parking brake resulting in the warning chime sounding continuously. Check engine light came on sporadically.
Peter THillside attendant was excellent.
Stephen MHad to go back there three different days to finally get rental, and then they said I had to do it by mobile first?
Richard MPersonnel was friendly, easy transaction. Was not location I requested. Didn't appear to be a U-Haul place at all. Bobbie at Queenstown where I created the order let me know that I may not be picking up at Queenstown. She was very helpful and friendly, as were the staff at Hillside.
Mary BPicking up this truck was mass confusion even after a telephone confirmation to Charlie at the location shown on the internet. When we arrived, the truck was not there, apparently the computer confirmation had been erased from Charlie’s computer the morning I was to arrive. Numerous phone calls later, a truck was located but not until after I was told that the hillside uhaul location was closed on weekends, people could not find the truck key and no pads or the dolly were at the same sight as the truck. Apparently I was sent an email about the “scheduling” of the truck I had confirmed but it arrived on my cell phone while I was driving and my phone has the safety app on so I receive no messages. This was an extreme mess. Charlie was very helpful and called the regional manager to take care of us. I would not risk another move with uhaul unless it was local and I can show up at the uhaul outlet to hold somebody personally accountable.
nancy jWe ordered a dolly and pads and they were not at pick up location. When I went to pick up I was told yo go to a different location and when I went nothing was in your computer that should of been. The information was all wrong. Because the dolly was not there I have to rent again to pick up the rest of furniture that I need a dolly to do so. When I turned the air on the it smelled like pot. The only good experience is the truck felt safe to drive.
joy s