The lady who helped me, while very nice, really struggled dealing with the computer software she was using to get me my truck. The entire process took an hour which was much wasted time and money for me. Uhaul needs to train her appropriately and make sure the computer equipment and internet connection at this location is able to handle these transactions. Personally I think they need a system upgrade... speaking as someone with tech experience. The poor lady really struggled through the process. I felt bad for her. The truck was great so no complaints there. Just someone please help the people out who have this Uhaul location. It's a good spot geographically and with some evaluation, system upgrades and some additional training they should be successful.
KRISTIE H
Customer Reviews for Hillside Station Crown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Husband & wife are friendly, professional and with self check-in, it's really easy to return!
Mike DYou guys are getting pretty high with the prices on the mileage. You used to give us thirty miles and now you make us pay for every mile. The truck had almost 100k miles on it. That’s ridiculous and I will definitely look for alternatives in the future. Almost doubled my costs for 86 miles.
jason oThere were some issues with the internet server. Everything else was excellent. Highly recommend.
Monica HEssay faster they was so frenly Mannyhelper. Love this place
MANUEL GVery long process to return the truck. Not a problem with the personnel just a lot of computer steps to take.
Paul KComputer system was down from overnight windy storm. Only 1 person working in the store. Store shelves had very little on them or empty.
Daniel GWhy do I pay for mileage AND THEN have to fill the truck up when I’m finished? I feel I’m paying double. I either fill it when I’m done OR pay mileage……..NO BOTH!!!
David wThe clerk was friendly and helpful but the computer application to check the vehicle in kept crashing and erroring. She finally just let me leave without the confirmation and eventually emailed me the receipt. Again I thought the human assistance to be fantastic but problems with infrastructure caused a lot of delay
Jennifer DLocation was very helpful
Roger GStation was still learning the U-Haul process, so it took longer then excepted to obtain my rental.
MIKE D