Customer Reviews for Hilltop Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great experience. Our trailer was missing a bolt on the floor area (?) which did allow some water to get inside the trailer. ( heavy rain on the trip) Great customer service on both end of the trip

Rating:

1.0

Had me pick up equipment in Dunnellon when live in Crystal River over 20 miles away and did not give any extra milage allowance. Had the nerve to charge me for an overage of 22 miles. Also the truck had under a 1/4 tank of gas indicating 70 miles left on range.

Rating:

5.0

The staff was very courteous and very professional

Rating:

5.0

Very easy pick up procedure

Rating:

5.0

Amazing customer service. Thank you for all your help!

Rating:

2.0

When figuring the miles I had told the young lady behind the counter that I said I don’t know 3540 miles and she put 35 down and I ended up traveling 46 miles so I had an unknown $10 fee added to my bill that nobody knew where it came from And we had to figure out that it was because of the mileage. But at the end of the day I had said 3540 miles she should’ve put down 40 miles and I would’ve only been charged for six extra miles instead of being charged extra for 11 miles. I was not happy with my service and I didn’t like how she tried to tell me that I said 30 miles And she said 40 miles and we agreed on 35. When that’s not what happened I know for a fact, I told her 35 to 40 miles and then she put down whatever she wanted to put down.

Rating:

5.0

Absolutely perfect. Excellent customer service. Will definitely use again and recommend this location.

Rating:

5.0

The people at the pickup location were awesome but the U-Haul “company”/corporation is disorganized. Reservation made on line and U-Haul site said availability was complete, but the online info was incorrect! Good people in Dunnellon and in Louisville, Online process was almost a disaster, thank the folks at Dunnellon for going the extra mile!!!

Rating:

1.0

What a terrible place to drop off such a beautiful U-Haul truck as this. These people were extremely non-helpful. Took three days to check back in my vehicle after emails and phone calls were sent. Very unprofessional.

Rating:

1.0

Had to assist and pull out trailer by hand in order to get it out from behind a non operable vehicle on their lot. Not cleaned out on the inside. Leaked like crazy. I understand not waterproof it said inside the trailer. Never had a uhaul before leak like that in wet conditions.

Rating:

5.0

Friendly and prompt.

Rating:

5.0

Drop-off people were great. It was the othger business details that kill my satisfaction.

Rating:

3.0

The UHaul we rented needed a major wash on the outside.

Rating:

5.0

Nothing. Absolutely an amazing experience!!! Great People and very very helpful

Rating:

5.0

Again no issues

Rating:

5.0

Great drop off location. My signK to my phone was slow. I did take pictures of everything when I drop the unit off,just in case the app wasn't going through

Rating:

1.0

Left toll transponder in truck. No call, no email notification as a courtesy.

Rating:

5.0

These folks went above to make sure that we had everything we needed. Friendly and hard working people.

Rating:

5.0

There's nohing to improve, they are awesome!!! They will always be my number 1 choice.

Rating:

1.0

The location was horrible the lady doing the the rental needs more training the location's office has a serious cleaning problem not a place I would want representing my company the odor alone is fowl

Rating:

5.0

Good people !

Rating:

1.0

The owner and his people were very unprofessional took two hours after scheduled time to get my U-Haul and equipment was very faulty from the beginning and very dirty

Rating:

3.0

The 24 hour location was fine. The electronic communication was the absolute worst! We drove for 7 hours to get the truck. When we got there to check in it would never give us anymore information. Finally we called uhaul from the location and they were not helpful. I requested that the lady cancel my order and start a new one so we could go. She did and got us on the way. It took an hour an 30 mins of hassle to get a truck that was ordered in advance. We had movers waiting and wasted that time. The truck was good. I think the program or internet has bad issues. And thank you to the lady that hung up on us from phone support that was not helpful.

Rating:

1.0

Dropped the truck off a day early and it was never turned in that we returned it 4 weeks later got a call wanting to know when we were going to turn the truck in

Rating:

5.0

This local business did a good job. Uhaul company not so good. See my pickup location comments.

Rating:

4.0

This was not the location I reserved. It was 30 minutes away which was extremely inconvenient. I will not use u-haul in the future because of their reservation system. Other than that, the personnel at this location were knowledgeable and friendly.

Rating:

5.0

The pick up was flawless!

Rating:

5.0

Only issue was that there were few options for parking the trailer. I had to park it in a handicap spot. Otherwise this is a good drop off location.

Rating:

3.0

I was shorted one blanket in one of the two bags I rented, but was charged $6.00 because only 11 were returned. I only opened one of the two bags. I was not happy with This UHaul experience.

Rating:

4.0

No issues with this location but uhaul charged me $300 for delivering here. It was closer to me than my original drop off location. I called and switch location and there wasn’t any discussion about it costing me over $300…

Rating:

4.0

They made the return easy

Rating:

4.0

Drop off the same way…. A guessing game to make the vehicle have a 1/2 of gas

Rating:

4.0

I reserved an open trailer with a ramp. It w As not available, they said they had not had one in a month. Uhaul never notified us it was not available. We ended up using a 4X8 trailer.

Rating:

5.0

Folks were friendly, helpful and quick! What more do you need?

Rating:

2.0

Equipment was great. The truck wasn't initially at the location. One of the employees had locked the keys in the truck. Price was fair.

Rating:

1.0

The trailer was totally unserviced. The jack was rusted and the handle was about to snap. Completely rusted straps. Had to use my own jack to be safe. I want a refund.

Rating:

3.0

It was NOT the locations fault, the man was super kind, tried to help, and was friendly. Location was clean, well lite, and cared for. They did all they could to help me. However, the Uhual website crashed way to much, service for me to finish an online check out and check in was so bad I had to call them several times and it still didn't work. I ended up changing my reservation because the online check in didn't work, and no-one could figure out what to do. Customer Service tried and also had no idea how to help. It's wild. Never had a problem with Uhaul but this was enough to turn us away. Cost me extra funds to change the reservation, lost time, had big issues getting things done....it was the most frustrating and crazy experience we've had with Uhaul. Never again. Just being honest. Nothing to do with Hilltop Auto-they did all they could. It was just terrible website service, customer service reps, and phone chats with Uhaul. 🥴

Rating:

5.0

Trailer was great, worked very well.

Rating:

5.0

This location is fantastic I was also purchasing a car from that very location and before I went to pick it up they actually loaded the car for me and had everything strapped down wonderful people to deal with

Rating:

5.0

Pleasant people to deal with-

Rating:

5.0

Very personable customer service & easy to return the rental truck

Rating:

2.0

Uhaul employee checked truck in after drop off. Drop off with employee of site stated I was good to go. Got an email with receipt with an added $400 charge that I had to call and find out what it was and have to dispute it with company. Charged my account without permission, without notifying me and without going over truck with me.

Rating:

3.0

They didn't have the truck because the prior renter had not returned it. The staff was pleasant but there was little that they could do to help. The reservation was shifted to the following day in a town about 20 miles away. The staff there was pleasant and helpful, and we got a truck.

Rating:

1.0

absolute crap fest trying to find the non-existent "king kong outdoor storage" location. Sign out front says "this location does not receive one way rental returns..." Why would you send me to a place that does not accept one way rental returns? Didnt you know I made one way rental? You charged me for it. . Debra 10-16-21 @ 1:50 said uhaul would not charge me the $20 drop off fee. And dont even think about charging me for the extra miles I had to drive around to find the alternate location! very disappointing and unpleasant experience

Rating:

5.0

Everything was great.

Rating:

3.0

the supports straps kept coming loose so we had to stop every 2 hours to tighten

Rating:

5.0

Everyone was very pleasant, compassionate & professional; excellent customer service. I will certainly rent from them again and referral other customers!

Rating:

5.0

The lady, I talked to on phone was very nice.

Rating:

5.0

The manager of this region, Matthew Johnson, went above and beyond to make sure everything was right for us. Any questions that we had, he was quick to answer them for us. Even when we had an issue at the drop off location, Matthew walked us through it. The girls at the pick up location were awesome too. Very friendly and helpful!