Customer Reviews for Hinesville Group 417
(U-Haul Neighborhood Dealer)

126 reviews

112 Vilseck Rd Bldg 417   Fort Stewart, GA 31315

(912) 255-4004

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(912) 255-4004

112 Vilseck Rd Bldg 417
Fort Stewart, GA 31315

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

None at this time

Brent Z 
Rating:
5.0

Costumer service was awsome pretty quick and easy strong recommend to friends. And very affordable too.

Omar M 
Rating:
5.0

I rent from U-Haul 10-12 times a year and have not had any issues/problems with equipment or employees and have done this regularly the past 7 years. Always reasonable pricing on rentals.

Martin H 
Rating:
1.0

I was given a tow with a tire that was sspit from the inside. If my dad hadn’t seen this it would have been a deadly wreck. I advised them to Thoroughly check your equipment.

Tasia E 
Rating:
5.0

The drop off location was the problem. It wasn’t checked it properly and I was charged for 2 extra days. I finally got it taken care of but was inconvenient to deal with.

Ben J 
Rating:
3.0

Customer did not leave a comment.

robin v 
Rating:
3.0

I have been around this location for about a month now and this was the first time I've been able to talk to a person at this location.

charles H 
Rating:
4.0

Customer did not leave a comment.

Clinton C 
Rating:
3.0

Vehicle was not clean.

Trina H 
Rating:
4.0

Customer did not leave a comment.

Lindsey T 
Rating:
5.0

Busy and quick, very responsive to customers

Paul C 
Rating:
5.0

Customer did not leave a comment.

Nikashanta P 
Rating:
5.0

Customer did not leave a comment.

Charles R 
Rating:
3.0

Customer did not leave a comment.

Keith V 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

Reena P 
Rating:
5.0

Very helpful woman who answered all of my questions.

Nicholas M 
Rating:
5.0

Recommend this location to my friend.

JEFFERY B 
Rating:
5.0

Customer did not leave a comment.

Morganne S 
Rating:
5.0

If a customer has to estimate his round trip milage and goes over upon returning the truck, additional fees apply which I understand but that should be explained at time of pickup. If you are charging for going over your estimated milage what consideration is given when a truck is return with significantly more fuel in it than it had when you picked it up? Example I went over my estimated milage by 8 miles and was charged an extra $6.83. When I picked up the truck it had under a half tank of fuel when I return the truck it had nearly 3/4 of a tank I feel that $6.83 over milage fee should or could have been off set by the overage of fuel upon return. I'm just saying!

Johnny B 
Rating:
5.0

Customer did not leave a comment.

Aaron E 
Rating:
5.0

Overall experience was great the first location I went to claimed they didn’t have any rentals available so I had to pick up on base and was told that I couldn’t bring the truck back to that same location but I called the next day and I brought the truck back to the first location I went to I just really feel like they didn’t want my service to start with but overall I got my items out and I’m happy 😊

jamal o 
Rating:
5.0

Customer did not leave a comment.

Stephvone L 
Rating:
5.0

Customer did not leave a comment.

Isaac J 
Rating:
5.0

Customer did not leave a comment.

Khamanni H 
Rating:
5.0

Easy process for turning it in.

ERIC T 
Rating:
5.0

Customer did not leave a comment.

Lakisha M 
Rating:
5.0

Customer did not leave a comment.

emyjean a 
Rating:
5.0

I didn’t see anything wrong during my help, the lady at the desk was very kind and helpful.

Vinnaja I 
Rating:
4.0

The

Yereyns N 
Rating:
5.0

I was genuinely amazed at the level of customer service I received from this location. The gentleman who assisted me went above and beyond to ensure I was able to rent a truck on very short notice, even though the U-Haul dealer system had been down all day. He was more than courteous and helpful and made sure I had everything I needed. I will recommend this company, and especially this location to anyone who is need of moving services. Thank you.

James S 
Rating:
3.0

Service was good, however I noticed I was charged twice for the rental. I will be calling in for a refund.

Ashley M 
Rating:
3.0

Let customers know upon pick up, that they can just drop equipment off at the designated drop off point whether the store attendant is present or not for their convenience.

Anthony V 
Rating:
4.0

Customer did not leave a comment.

Robert H 
Rating:
3.0

Customer did not leave a comment.

MICHAEL T 
Rating:
5.0

Customer did not leave a comment.

Divon J 
Rating:
5.0

Customer did not leave a comment.

Archie T 
Rating:
1.0

Give me my refund for the amount I am owed because I was charged incorrectly due to someone else’s mistake within uhaul.

Jeanette L 
Rating:
5.0

Put some air fresheners in trucks and clean a bit more in cab of trucks.

Aurbey M 
Rating:
5.0

Customer did not leave a comment.

Roberto S 
Rating:
5.0

Customer did not leave a comment.

Wayne B 
Rating:
5.0

Customer did not leave a comment.

ANGELO E 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
4.0

Customer did not leave a comment.

luis M 
Rating:
5.0

Customer did not leave a comment.

Jihad C 
Rating:
5.0

Customer did not leave a comment.

Kaci M 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL B 
Rating:
5.0

Customer did not leave a comment.

Jose Z 
Rating:
3.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Cole W 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Customer did not leave a comment.

Kenny V 
Rating:
5.0

Put a bathroom in the UHaul location at Hinesville Group 417. That was ridiculous to not have facilities on site for the customers and personel.

John G 
Rating:
1.0

Customer did not leave a comment.

Sarah M 
Rating:
5.0

guy was very well knowledge of his job

timothy s 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Customer did not leave a comment.

elliot l 
Rating:
5.0

Customer did not leave a comment.

javidi t 
Rating:
5.0

Customer did not leave a comment.

Edwin F 
Rating:
5.0

No problems at drop off. Process was quick and excellent customer service.

Sonuel D 
Rating:
4.0

Customer did not leave a comment.

Peter N 
Rating:
4.0

Ac did not work in the truck

Matthew S 
Rating:
2.0

Cluttered and messy

DAVID C 
Rating:
4.0

Office closed before closing time. Had problems detaching trailer from truck. There was no one to ask for help. Had to call Roadside Asst. Finally figured out on my own.

toni k 
Rating:
5.0

Customer did not leave a comment.

Brad W 
Rating:
5.0

group of outstanding professional

John J 
Rating:
4.0

Customer did not leave a comment.

Tracy W 
Rating:
5.0

Great, quick in and out. They even called me to ensure I was still getting it.

Roger O 
Rating:
1.0

Our truck had no air conditioning it shakes at 55 the wipers didn’t work in rain. When I called to extend our days the gentleman was rude and had an attitude.

RUSSELL W 
Rating:
5.0

Customer did not leave a comment.

Jwan R 
Rating:
5.0

Very helpful, we needed the trailer for another 4 days made the transition process very quickly and easy.

Cory f 
Rating:
5.0

Customer did not leave a comment.

Kristy W 
Rating:
4.0

Customer did not leave a comment.

Eric H 
Rating:
1.0

Their system was down and they were not able to give me the equipment at the appointment time. The employee did not even try to help by calling the UHaul to have me pick up the equipment at another location, just gave me a phone number. I got sent to 3 other locations by UHaul when I was finally able to get the equipment two hours later than the appointment time. When I returned the equipment 45 minutes late on the return date, I got charged an extra $70.42 fees. I rented a truck for my Army unit to move some military gear for a training exercise using a government credit card. After this experience with this location, I will not use it again nor I will recommend any other units to use this location or UHaul. Too bad they’re giving poor service to military personnel when the location is inside a military post.

JOEL J 
Rating:
3.0

The agent at the counter helped me out to do a claim for the trailer. It had a repaired whole that ended up leaking water on to my things. Much appreciated for his help.

Jeanice B 
Rating:
5.0

Awesome customer service!!! Quick response to my flat tire!!! I was giving up time of 91 minutes to respond. The gentleman was there in less than 30 change the tire in five minutes very courteous!

JEFFERY B 
Rating:
1.0

I did not receive my $50 guarantee due to cargo van I reserved was not avialable and I had to get a larger truck, the morning of pick up the wrong lock was on the truck and I had to stand out in the cold for about 1 hour trying to resolve this issue with customer service, billed the wrong amount and refunded less than was suppose to recieve. I emailed Justin but no reply about my additional refund but no response. Not happy Stacy Bell 912-269-3115

Stacy B 
Rating:
5.0

Customer did not leave a comment.

Jessica S 
Rating:
5.0

Have someone available at all times during the day

WILLIAM R 
Rating:
5.0

The worker was very nice and efficient! I give him 5 stars!!

RADONNAH G 
Rating:
5.0

Customer did not leave a comment.

JOEL B 
Rating:
1.0

Customer did not leave a comment.

Elsie S 
Rating:
5.0

Customer did not leave a comment.

PETER F 
Rating:
5.0

Used after hours drop off this was amazing feature

Ricardo A 
Rating:
3.0

Have everything that’s reserve available, and not to say the day of, it’s not there.

ADOLPHUS T 
Rating:
1.0

Poor customer service, U-haul smelt like weed and needed to be whipped down. Back cab was dirty and had not been cleaned out. Tank was not on 1/4 when I received it. Asked for just extra hour to get house hold good put into storage was told they need it back by 4pm by one employee because a customer was going to pick it up (they had 6 more in the lot) but then was told by another to just call and let them know if I was going to go past 4 and that it's fine. Did what they told me and was charged for an additional day due to one additional hour. I waited till they closed with no additional U-hauls going out.

VICTOR F 
Rating:
5.0

Only issue I had was the level of gas when I picked the vehicle up. It wasn’t much which forced me to have to guy gas right up front. Not a deal breaker but it kind of slowed me down a little being as I only had the rental a few hours. Overall experience was great. I would still rate it 10/10z

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

Jose N 
Rating:
1.0

Our pick up time was at 11, we waited over 2 hours at this location before we could pick up our truck. We were told we would be compensated for miles and that we wouldn’t be charged for going over time and we were charged for both.

Alexis C 
Rating:
5.0

I’m still being charged for the trailer even tho the guy I turned it into waives the late fee payment. I turned it in the day it was supposed to be turned in. Not the time because I didn’t know it was time specific. And I couldn’t turn it in at that time

Cody M 
Rating:
5.0

Great 24 hr return feature! Fast, easy, and very convenient.

WILSON S 
Rating:
5.0

Customer did not leave a comment.

RAMONE W 
Rating:
1.0

Explain that if equipment is not returned at location it was rented from-refund will not be given when equipment is not used and turned in! Open and close at times listed on door-poor customer service when hours are not honored!

Sheila W 
Rating:
5.0

Thank you for your service. No complaints at all.

WILLIAM N 
Rating:
5.0

Have more trucks available.

KERRY M 
Rating:
4.0

Check the gas, they were amazing and super professional, I was so amazed I pulled off without checking the gas until I went straight to the pump to prepare for my trip and noticed it was under what I would have had to turn it is as. Definitely taking mutually responsibility in not seeing and reporting it. But you live and learn and they were still the best experience I have had. They completely saved the day.

STACIA R 
Rating:
5.0

Customer did not leave a comment.

QUANTERRIUS W 
Rating:
5.0

The trailer was poorly sealed and our stuff got damaged/ wet during our drive.

RYAN S 
Rating:
3.0

The straps used to secure the vehicle on the auto transport had been cut and was barely long enough to work. Luckily the vehicle being transported had small wheels. Anything larger and the straps wouldn’t work. The ratchet used to tighten the straps were corroded and I had to spray some lubricant on them.

Marshall G 
Rating:
5.0

Customer did not leave a comment.

Dawson S 
No reviews have been submitted for this location.

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