Customer Reviews for Hitch World

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hitch World

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Ron H. on

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Best service ever..... They took care of my needs and did it promptly and professionally. They saved me a lot of time..

Chevonne M. on

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I rented a truck from hitch World through U-Haul.com I drove from hitch World to my old address at 6821 70th Ave. N., Pinellas Park Florida which is 1.3 miles the truck sat until approximately 3 PM when we loaded it up and drove over to 16436 Verona Avenue in High Point area of Clearwater FL.. which is 7.4 miles from my old house.. from Verona Ave I drove the truck back at hitch World by 4:59 PM which is 6 miles I wanna know how in the hell they trying to say I use $89 worth of mileage at this point I’m calling corporate I’m calling channel 8 on your side I’m going to get every single family member involved in the move and witnessed the truck and how long it sat still until we actually moved the household items the fact it was also returned on full for the gas.. there no way in hell I should have been charged over $150 .. this is fraud and I will not allow someone to overcharge me by false info .. if I have to contact the people in charge of street cameras that can verified route and times that proves the traveling distance I surely will do just that .. by then I will have obtained a lawyer .. I work my ass off for every penny and you can guarantee every penny is accounted for!!!! My number is 727-600-7811 I strongly suggest someone contacts me immediately with a correct resolution ASAP I estimate approx $70 no More than $80 max ... I am livid .. all while trying to stay respectful I don’t play about my money Sent from my iPhone

peter N. on

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Be Clear about costs. $19.95 per day van cost me $95

Tevian R. on

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Milena M. on

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Laura T. on

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Tabitha S. on

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Tony B. on

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The gentleman were nice and very helpful. I’ll definitely rent from them again

andrea E. on

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robert B. on

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only needed van for 1 hour. might try a rental tor 2 hours, or maybe by the hour with a minimum charge

Katherine J. on

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Approval process was very time consuming and cost me more in the long run

Mark S. on

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Friendly and fast – couldn’t ask for better service .

danelle S. on

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Ashley B. on

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Suzanna A. on

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Jack L. on

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Great Service. Easy in and easy out. It doesn't get any better.

PATRICIA H. on

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Desery C. on

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Candi F. on

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Marshall E. on

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Oktay V. on

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Tosha W. on

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it was pouring down rain when we picked up this uhaul to move from this location to my trailer @ 7335 79th ave n, pinellas park 33781, to 9790 66th st N pinellas park 33782 and drove back to the uhaul location. We moved a fridge that we couldn't fit in the uhaul trailer that we rented from the starky location on the same day. We returned the truck in a couple of hours but of course the location was already closed. We drove maybe 5 miles round trip and i was charged for 20 or something like that. i called and talked to the location and was told he would look into it. this should of been a short little $40 rental and i paid close to 80 for it. I am not happy. We have rented from uhaul 3 times in the last 2 weeks to move our stuff to storage and then into our apartment which is why we moved my fridge to my moms house. I got ripped off all because of the weather , you should be able to trust the uhaul employees to write down the correct information this is very sad they are making money by ripping people off. i am very unpleased and will never rent another truck not even to move something 5 miles if im going to be charged $ 80 to do it.

Linda B. on

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No improvement necessary. Representative from Uhaul was not available at the time, but the young man I spoke with there was polite and helpful. Overall, my Uhaul rental experience was great!

Sara R. on

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scott G. on

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Robert L. on

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Pat B. on

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Nothing that I'm aware of.Very satisfied

Louise M. on

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everything went smooth, although you have a location less than a mile from my house and it would have been easier to be able to drop it off there without the extra charge

Shawn M. on

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Shannon A. on

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All the moving pads seemed to be dirty. Some covered in grease or oil.

Deborah P. on

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MARIE L. on

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Thomas B. on

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They were friendly and professional. Easy to access and return. It went well.

bryan T. on

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Bruce B. on

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There were many problems with the u-haul program at the dealer. Please improve your software for extended dealers.

John M. on

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Marcella B. on

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Not a thing. The customer service was excellent. Friendly and helpful. Made the whole experience of having to move in 90 degree heat much nicer.

Daniel T. on

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They were very helpful even though the rental couldn't be processed in advance because of loss of power from Hurricane Irma. All worked out great in the end.

Mikhayla M. on

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karen L. on

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Had a flat tire in Georgia and a tire blow out in North Carolina. The only possitive was your road service responded in a timely manner.

Robert B. on

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Lights stayed on when car was shut off. Wiring issue that nobody knew about. Every time I stopped, I had to unplug the trailer lights then plug them back in to continue

Arthur T. on

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Regina P. on

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Marlo M. on

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Sharlene S. on

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Dick H. on

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See comment under pick up location of survey

Gabriel C. on

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Carol K. on

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DAVID K. on

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Not a thing...fantastic experience!

ROD AND JACQUELY B. on

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We were late to pickup. No problem. Paperwork, etc went smoothly. We were on our way quickly.

Christopher F. on

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Ray H. on

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The proprietor worked with me to provide a good and affordable deal for the holiday weekend.

Sharon S. on

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Mary F. on

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Ronald B. on

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Jordan M. on

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Extremely friendly staff and the online customer forms made the time at the counter minimal which led to maximum productivity for the day!

James H. on

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SHERRY D. on

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Provide information if the drop-off site accepts 24 hour drop offs

JENNIFER S. on

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Fantastic people & great service. I will not go anywhere else moving forward to rent a u haul. Thanks, Jennifer Steele

ROBERT B. on

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ZACK T. on

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Very helpful friendly service

jeanette S. on

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Hitch World went beyond my expectations. They hitched up the trailer and gave me helpful hints on driving with a trailer which was invaluable since this was my first time. They also gave me a phone number to call for emergencies (instead of internet site) since I was going to be on the road without a computer. Thank you.

THOM B. on

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Katherine B. on

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SARA S. on

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karen B. on

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JESSE R. on

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The guys at Hitch World were great! They even connected trailer to our truck for us. The last place we rented from we had to find the trailer and pick it up and hook it up. It was so easy !

Christopher G. on

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Stephanie F. on

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Improper procedures were used when checking in the trailer I returned and therefore I was accused of not returning the trailer.

Christopher G. on

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Dale W. on

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well...i reserved a 10' truck, but was given a 26' truck instead. I was not happy with this...but the counter guy took care of me decently. So...I guess I rate the experience an 8 out of 10.

MERCY H. on

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Excellent service

WILLIAM T. on

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William M. on

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BOGDAN S. on

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raymond C. on

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Norma E. on

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ROBERT J. on

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GENNARO C. on

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I was told i could drop the trailer off at any uhaul location. I chose a place two blocks from my move in location. It was litterally a 1/4 mile away from my apartment. It was located at 9300 49th st in pinellas park. When i attempted to drop it off around 11pm i had just got the trailer unhooked from my truck when a man came out of the building half dressed. He was yelling at me from the door of the buding. He told me that i could not leave the trailer there and that the county would not allow it. I argued with him for a few minutes about the drop box and why it was even a uhaul authorized drop off location. He refused to lete leave it there and told me that i had to take it somewhere else. I think the man was living inside the business at that location. So i had to hook it back up and drive around till i found another location to drop it off at. I found 9033 66th st in pinellas park and it was closed ofcourse, by this time it was 1/4 till midnight I droped it off without any further issues. UNTILL that weekend i got a call on the 13th or14th of sep when a woman called me from uhaul inquireing when i would be dropping off the uhaul. My heart skipped a beat and i thought to myself, here we go! I explained her everything i just wrote and she said she had no record of me dropong it off and had to call the place i had dropped if off at. It was called hitch world. I never heard back from her and i just got the email today the 20th of sep with my receipt and this questionnaire. So that was my uhaul experience. I was worried for the last week or two that i was going to be charged for having it for an exstended period of time. I cant understand what took so long for the uhaul to be processed back but it shouldn't have taken two weeks.

Preston P. on

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amber S. on

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RYAN C. on

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Hitch World Staff went above and beyond to make this an awesome experience for me. I will def be using them for all future business.

DENNIS F. on

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There were no problems in Pinellas Park.

DEBRA R. on

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SEAN G. on

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Joseph D. on

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Great customer service. Great staff.

PERA P. on

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The representative Tim was awesome and helped me all throughout my rental.

Karen S. on

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STEPHANIE R. on

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Great service with very professional & friendly employees. I would highly recommend Hitch World for any moving needs.

KAREN F. on

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Dropped off the same night after business was closed

John B. on

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JASON F. on

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KRISTEN H. on

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The location was fine, personnel was friendly and helpful but the U-haul had a brake problem. It started beeping and the red brake light came on 5 minutes after picking up the truck - NOT the location's fault but not the most convenient experience overall.

JODY G. on

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The crew at Hitch World was friendly and professional-going out of their way to accommodate their customers. Would definitely recommend them to family and friends!

Rodger S. on

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Have some who knows how to check someone out quicker.

annie G. on

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Unbelievable customer service I arrived 10 minutes after they closed. They reopened and were very gracious friendly and professional. Best imaginable experience for a moving day. Thank you!

ELISA H. on

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Tim was very helpful and friendly! As was the 1800uhaul personnel that I dealt with. This REALLY makes a difference when you are stressed out moving. Thank you so much!

WAYNE M. on

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LINDA W. on

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call me in the evening ill explain very bad service all the way around

FRED H. on

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