We had scheduled a Car hauling trailer with U-Haul, when we arrived at the location to pick it, the dealership had not received the trailer they said we could go home and they would call us when it arrived. we had scheduled to pick it up on Saturday November 8. we needed to get on the road with the car we were going to haul it on, so this dealership had car dollies available, so we canceled the car trailer and opted for a Dolly. it worked out ok, but I feel that when you make arrangements for an item and then have to change to another item this is not doing a good public relationship.
ALDEN E
Customer Reviews for Hobbs Quality Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would’ve been nice if the location would’ve been in town. I had a hard time looking for the location and they didn’t even have blocks to put on the hitch. It just dropped on the ground dirt ground.!
ISABEL GStaff was friendly and professional, as well as completely transparent about the pricing.
SCOTT TIt was on Sunday no one was there they were closed
MICHAELLA GEveryone was so friendly and helpful. Would totally use again if I needed to rent another moving truck in Deming, NM!
JOSEPH PVery friendly, easy process
SHERRI RHobbs always takes care of customers, never been disappointed.
RAYMOND MHad to drop off trailer by gate. No one was there to accept the the trailer. Gate was locked.
LARRY WThey went out of their way to make sure I got the rental.
PAMELA WThe rep didn't do a damage walkthrough. The only thing they did was to unhitch the trailer while I was checking the rental in
EMILY WAll employees were good
Mohamad AThe equipment was older but was well maintained.
LEWIS PThe drop off location is in the middle of nowhere; easy to find but outside of city limits. The employee who helped me return the U-Haul was extremely kind and nice but please U-Haul consider bringing a U-Haul pickup/ return site back into the Deming, NM city limits. I walked back from the U-Haul drop off station; 2 hour walk back to Deming.
JESUS LAWESOME, EXCELLENT, EXTREMELY helpful, on both ends
FRITZ MGood place to rent
BARNEY FVery good service
ENRIQUE FThey helped me and explained everything to me. Great service
CHRISTPOHER MThe return/drop off process was quick and simple. The staff was friendly and very professional.
RONALD MVery helpful and friendly.
Donald WEverything worked out very well and personnel was very kind, friendly and helpful!
CAROL GGreat customer service
RANDALL RThey were nice and friendly And got me going very quickly with Hooking up the trailer and paperwork.
AUBREY T45 min to check in through app. 1st time rented Uhaul in New Mexico was advised we needed 1 referal. Then this last time app showed 2 referrals needs. After completing both app would not finalize. We called and they made us get one additional reference. His reasoning since we are out of state we need 3 references. Makes no sense.
DON JHaving to use the app to try to confirm the reservation was very complicated and took way too long and having to call customer service several times get help was just as frustrating, this process needs to be more simplified and efficient...
eva GHard for an old man to get into the truck
RICHARD HProfessional facility and staff. Would highly recommend this place to everyone. Very good experience.
GERARDO PI have always used u-haul when I have to rent vehicles and there customer service top notch!!!!!!
HECTOR MThis location actually had inventory. So I would recommend them. No where in the Las Cruces had a uhaul in stock for days.
Jennifer OThe place that I rented from was having trouble with the u- haul website. Maybe look at the reliability of the website?
Crutis JWonderful people and enjoyed the return
ANNE HMade a reservation for truck and trailer, then was told trailer was in El Paso which is 100 mikes away, so we agreed upon a 6x12 trailer they had in their yard. Daily I took screenshots of reservation, but when I called a few hours before, the trailer wasn't there. I don't care about excuses or anything I reserved a trailer! So I noticed one in the yard and took that one. Being disabled, it's a good thing I didnt need exact dimensions!! Total disappointment. They are nice there but I shouldn't have to figure.out how to fix my reservation! Make sure you have what is reserved, reserved, or what is the point.
Karen DNothing! This business is the only place I go to, period. The owners and staff are wonderful, and so are their employees.
Steve CAn easy return, which I appreciated after driving this truck for 2000 miles pulling my car behind it...with my cat in the cab for five days! The trip from Florida to New Mexico was a nightmare, but thankfully, HOBBS BROTHERS INC. made my return easy, quick and pain-free!
Anthony BMake the process a little faster when picking up keys and truck from location
Ida MVery friendly, they made me feel welcomed. Thanks!
Rueben GEverything great and handled quickly.
Paula SGreat space to return, large driveway to turn uhaul and trailer around. Big plus. This rating does not rate uhaul overall, which I would give 3 stars for safety issues
Joette VThey attended to me in 5 minutes thanks
Peter PThis was the best experience moving that I've ever experienced. I cannot think of anything that U-Haul needs to improve.
Margaret CAbsolutely wonderful experience from start to finish using Hobbs Uhaul. Ami was so very pleasant and efficient, ensuring everything went very well. Hobbs brothers also has a full service mechanic on site so I left my truck for repair as well. The best one stop shop!
Kristina CThe customer service was excelent !
CHRISTINA SExcellent Service
HARRY FHad several agents in town through years but best ever!!!
Sande FThe experience was awesome and Ami made it even better. Ami welcomed us with open arms into Deming! This is my new home and will be til I kick the bucket, I love this town!!!!
Tracy FVery good customer service, I always have a great experience at this location
Richard R