Customer did not leave a comment.Paul L.
Customer Reviews for Holdens Wrecker Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No further comment. God job.Bonnie C.
they said I had a half of tank of gas and it was not quite a halfNinetta I.
A sign should say â€œPlease place after- hours drop offs in this areaâ€-I was told I placed after hours drop off in the middle of driveway and I did not, I was careful to place it next to the building so it would not be in the way-backing a car carrier to me is difficult, and did the best I could.John D C.
Great service.ELMER R.
Great service.Elmer R.
Customer did not leave a comment.jason M.
Great rental experience. The truck rode well.Paul R.
1. Uhaul size we reserved a month ago was not available, so we were upgraded at same cost. Did not need that big if a truck. 2. The truck was on flat empty. Prayed we make it to closest gas station. 3. We rented 12 blankets and they were so dirty. They had dried leaves matted into them.Wade B.
Customer did not leave a comment.James F.
Customer did not leave a comment.Lenita W.
No problemsANTHONY B.
Customer did not leave a comment.Brent C.
Customer did not leave a comment.JAMES E.
The pickup location was fine. The equipment was fine. My problem is with U-Haul. I rented the trailer at the last minute because my husband found out when he arrived that he had been a victim of identity fraud. We have battled this before with UHaul and nobody else. His name is Paul Stevens. I hope it is resolved now as we will be needing to rent a trailer again very soon. We apparently won't know if it's cleared up until we arrive to pick up the trailer so the same situation may result.Wendy M.
Staff were very professional and went out of their way to help me. Thank you!Kari R.
The Uhaul had a water leak in the top of the unit in which leaked via rain and messed up my kitchen table. When bringing it to the attention to Holden's Uhaul service employee I was met with, â€œOh did you take pictures of the leak before you took possession of the unit?â€ Which I didn't because the toll up door hid the leaking spot when the door was up. I bought the insurance also and the employee said I don't know if that's going to cover the damage to your possessions which the policy clearly states up to $5,000 coverage to personal possessions and the vehicle. I argued with the employee about it and she said that she would upload the pictures to my contract which she never did. So I paid close to $200 in insurance to protect my possessions and am met with resistance when bringing it to their attention. Still no response and they are continuing to rent the vehicle out to other customers...MICHAEL G.
The truck was clean but had a "half-dollar" size rock chip on the windshield, just below driver's eye level. The app would not let us add a photo of the damage. We tried several times. We had the person on duty come out and verify the rock chip before taking the vehicle.James B.
I've rented from U-Haul several times at several locations. This was by far the quickest checkout I've ever experienced. Great job from these guys.Jack J.
The service was great.Eric R.
Customer did not leave a comment.Derrick H.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.nathan H.
Customer did not leave a comment.Matt Y.
Customer did not leave a comment.BRADFORD B.
Customer did not leave a comment.James H.
Customer did not leave a comment.Brantley R.
Customer did not leave a comment.Bobbie S.
My paperwork said to return truck to a location different from the pickup location. Received a phone call (from rental location) telling me that â€œI DROPPED IT OFF AT WRONG LOCATION AND I WAS GOING TO BE CHARGED UNLESS I BROUGHT IT BACK TO THEMâ€. They tried to goad me to retrieve truck and return to them. They obviously had it re-rented and had no one to go pick it up. SHAME ON YOU.NED F L.
Customer did not leave a comment.John H.
Very friendly and nice staff.Ahmed S.
Customer did not leave a comment.Ron K.
Facility in very poor condition. Will not rent from this location again.Douglas C.
Customer did not leave a comment.Pamela L.
Everyone at Holdens was friendly and extremely helpful. Even when it was busy right at opening time, they were very efficient and kept everything moving.Joseph N.
Customer did not leave a comment.JONATHAN D.
Stephanie & Emily were fantastic. Wonderful & friendly service.tony T.
The location to pick up my truck was too far from my house, over an hour away. The pick up confirmation I got was for the Uhal next to my house. I was never informed they did not have the truck. Also, it is impossible to contact Uhal by phone. Terrible customer serviceCarlos R.
Checkout is very inefficient, took us an hour to get our truck even though we had a 9:00am reservation. Employees are friendly but they need more help and a better checkout procedure.joseph P.
Very helpful staff.JOHN G.
Customer did not leave a comment.Harry S.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Kathryn Q.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.Amy C.
The girls that work @ this Alexandria LA location are all top notch outstanding They went above and beyond to help us and get all my 6 receipts printedJohn G.
self check in on app drop off. but it doesn't matter, as because of the negligent behavior of uhaul, and unsafe condition of equipment rented, i will never rent another uhaul trailer again.Dana C.
In the midst of COVID-19. Take the Clorox Complete Clean Pledge protocol. Disinfect and wipe down the vehicle. Place disinfectant wipes in the vehicle. Ensure all lights on vehicle and Tow trailer are operating. Update your vehicles.Cynthia H.
Customer did not leave a comment.Jeffrey P.
Great service polite employeeLEO G.
Customer did not leave a comment.Andrea D.
Customer did not leave a comment.Jelicer C.
Did online reservation and payment still had to go into a small understaffed location where no one was wearing masks. I did online to to avoid this very experience. This is not the choice I wanted to pick up my Uhaul. I'm not sure if this location has ever used online reservations because I had to go through all the questions and requests I already did through the Uhaul app.This was a slow, antiquated, and publicly unsafe location.Edna L.
Holdens was great! HOWEVER I had to call them after I showed up to Tulane Ave store in New Orleans with a reservation and told my equipment was at a location on the Westbank. I went to that location, stood in line and was told even though I had a reservation, they had no vehicles. So, I was SOL. How can you have a reservation and not have a truck? If I ever rent a Uhaul again, which is highly unlikely, I will rent through Holdens in Covington, LA.DAVID G.
EXCELLENT, PROFESSIONAL, COURTEOUS AAAA FRIENDLY SERVICE!!DONOVAN S.
The whole back of the truck had 2 packing peanuts and I get hit with a no sweep fee. No parking for U-Haul customers with threats to tow vehicle which makes sense because the U-Haul is housed in a wrecking business just overall bad serviceMatthew R.
Customer did not leave a comment.brian O.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.Nick S.
Customer did not leave a comment.Alvin A.
I am an 80 year old and there was no one to help me hook up the trailer. The trailer is too heavy for people to pick up. I had to pay a man $10 to help me. That sure is not customer service. The lot is so full of pot holes and muddy a person's feet get wet and muddy. Other places help the customers. How can they get by not having someone to take care of these things.billy W.
Customer did not leave a comment.James H.
Customer did not leave a comment.NICHOLAS C.
Customer did not leave a comment.Elise V.
Staff does not hook up or unhook trailers.Edward T.
Absolutely nothing they were very courteous and very FastLEO G.
Customer did not leave a comment.John S.
Better signage when you enter locationoscar M.
They had me hook up as well as unhook my trailer. Not a big deal, but then they expected me to manually wheel the trailer to it's spot after it was unhooked. Very poor customer service.Andrew C.
Customer did not leave a comment.patrick T.
Customer did not leave a comment.Glenda B.
Customer did not leave a comment.Byron D.
The equipment was stout and handled well.andy C.
Great serviceMark W.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.William J.
Customer did not leave a comment.robert F.
Customer did not leave a comment.RICHARD R.
Great place will definitely go back.. thank you again great service and friendlyDonald W.
Customer did not leave a comment.Chandler E.
Customer did not leave a comment.Aubry J.
Customer did not leave a comment.Otis S.
Customer did not leave a comment.RICHARD P.
Courteous service. A+Debbie S.
Customer did not leave a comment.Ruben A.
Service was great and simple to get through the rental process. Always have a selection of trailers and trucks for whatever we need.Jennifer S.
Customer did not leave a comment.James W.
Customer did not leave a comment.RICHARD R.
Very easy to work with and friendly.Adel K.
Customer did not leave a comment.Lawrence S.
Just keep up the great work and the support and all your customers will be in great hands. Thanks Sincerely, Michael Tolbert, CLL Loranger, Louisianamichael T.
Customer did not leave a comment.wayne M.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Jimmy G.
Used this location several times in the last six months. Service has always been excellent!Willis D.
Customer did not leave a comment.GERRI T.
Great serviceOMAR H.
New truck, clean and no problems from vehicle which is very important when moving, you already have enough problems moving to deal with!Al G.