Customer did not leave a comment.
JOHN M
Customer Reviews for Hollister Wholesale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Besides some grease in the rear of the truck it was very convenient and staff was very friendly and helpful.
CHRISTINE MThe return process was troublesome as each time I tried to submit the picture of the odometer it kept kicking me out. I had to log back in 4 times before I gave up on the web site and downloaded the App for my phone.
Tyson GSupper helpful, would recommend this location out of all locations in Hollister.
LEXIS BCustomer service was quick, professional and friendly.
KELLIE KFurniture blankets which we bought were not in the truck
David CEasy to use the remote check in.
Ann PU-Haul staff was outstanding at pickup and drop off locations. Thx
WILLIAM SNothing. Everything was done professionally.
LETICIA VQuick and simple
RODMAN SVery nice people.
ROBERT LThe off hours pick up is very difficult to use, it took over an hour to get help on the and get the key.
JOHN CNothing! The customer service was incredible and the people here are so kind!
JAMES DNone
JUANITA VAmazing experience. The person there was very helpful. He made it feel more like a 'mom and pop' store. I will be going here to rent!
ANTAERESDAWN PPeople were friendly, rental was great. It was a good experience.
MATTHEW RI needed to pick up the truck Friday night and had movers Saturday morning showing up. At 10pm the "APP" did not work. We tried for 40 minutes with no luck. I was given a pick up near my move from, but that got changed and that made a 35 mile round trip i had to make twice because of the APP not working and had to pick up the truck Sat morning instead putting me way behind in my move. The help video for the app was not accurate at all and no help.
RANDY BI paid $20 for an appliance dolly and furniture blankets and those items were not available. The gentleman told me to remind him when I dropped off the van but when I did, the location was already closed. I would like to be refunded for the unavailable items I paid for.
Christopher MMust download U-Haul app
Jovie YPerfect!
David BThe proprietor was great
Richard SExcellent customer Service. Thank you!!!
DOLORES RSo appreciate your service because it’s great to get a truck when we need it in a pinch.
scott oYou changed my entire order the day before I was supposed to pickup. So far out of my way. Terrible traffic. Returning the truck, I had to drive an hour plus mileage. Terrible service from you guys!! I had placed my order a month ahead so I would not have any problems. So disappointed 😢
Carolyn DGreat service.
Julia OI live in Salinas and wanted to rent the truck at U-Haul right near my house and they said I had to go to Hollister to get it. I would think that somebody at U-Haul in Hollister would drive it to Salinas and have it ready for me. I reserved it several days prior to rental day. It cost me gas money to go there. 30 miles away.
Greg SExcellent people to deal with very friendly and helpful.
dave lFriendly efficient informative
ron oprovide same customer service from SCOTT thanks
Enrique SYour online app, needs a lot of work. I could not check in and could not return the truck online. It set me back 2 hrs and I had help waiting.
elden dThey charged me a $16 insurance that I rejected and did not want to be part of the rental.
Ramiro AClean it out I found a cat key I found cough drops Candy on the dash and then some weed
Alfred VOpen until 6:00 on Saturday - BIG Plus
danny pNothing everything is perfect
Rigoberto Cexcelente servicio gracias
EMILIANO GI'm sorry, but I can't figure out how you can be better:-) You handled everything smoothly and effectively while you were comfortable, friendly humans. I also appreciate the great service I received, even if I was a little late to return the van.
Birgitta GIn 30 years of renting U-Haul equipment these are some of the nicest people I've ever met. They are very knowledgeable and extremely efficient at their job , A++++++++
JON AI’m very happy to rent from this company.
ANDREW AUrine smell in the rear cargo area.
EDWIN PProfessional friendly and service with a smile
Jim GPaperwork on fuel was wrong. My contract stated 3/4 to full tank upon departure from Washington and I returned it in Hollister with 3/4 to full tank and Hollisters paperwork said full tank . Took a bit to sort out but she was very friendly and courteous.
Lisa DGreat customer service, will definitely use them again!
aL LI was greeted so nicely which made me feel very good. Sometimes moving can be stressful, the process was done very smooth that I am very grateful to have had the excellent experience.
Nancy RI will rent from them again !!!
Natasha IQuick efficient and friendly
JOHN MGreat customer service!
AZENETH REveryone was very helpful
ANTONIO SDolores rocks 🪨 🎸 😎.
Melinda CStaff is the best. Very friendly
PAUL SVery friendly and helpful staff. Will definitely use their services again.
maria vHave more flat trailers available
Ramiro L