Customer Reviews for Holts Lake Gas & Grill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Holts Lake Gas & Grill

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donald B. on

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JACKIE A. on

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Johnny P. on

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fred D. on

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William E. on

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Friendly as always. Even in the pouring rain! Thanks Tania and Tony!

Dell L. on

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Very helpful did a full inspection. of the Dollie! He told me what he was looking at and for. I really like it when anybody does this so I don't have to ask.

John C. on

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Got there, was told to drop it over there somewhere and she would check it in later that day. 2 days later, it still hadn't been checked in, had to call uhaul and get them involved. Drop your equipment off somewhere else.

Dennis E. on

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They need some U-haul customer service experience and who the equipment belongs to.

S. Craig S. on

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I reserved my trailer earlier in the day to be picked up later that same day. When I went back to get the trailer I had shown on my rental agreement is was gone, they had given it to another customer. All the employees that handle Uhaul had left for the day and I’m suppose to haul a trailer that Is not on my rental agreement to another state and return it there, I don’t think so. I called Uhaul Custmer Service and they were little to no help. I will tell you now if I had another company in my area I would never rent from Uhaul again. But, Uhaul is al I have to choose from so I am stuck using a company that in my opinion provides poor customer service.

Charles S. on

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Celeste L. on

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Stephen M. on

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Whole experience was good, absolutely no complaints.

Sandra S. on

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Michael P. on

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Anthony P. on

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If I could give a negative star rating I would, Truck was filthy, it had a cracked windshield, smelled horrible, didn't have proper truck size for reservations and was downgraded without any discounts instead they gave me a trailer after making me travel to another location and killed my fuel economy costing me more money. Drop off was fine Larry council is an awesome guy, and runs a great buisness he even helped my wife when her car broke down once not his fault the pickup location sucked, and uhaul customer service is trash. $195 dollars for all that trouble was not worth it.

Jerome D. on

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Judd P. on

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Jerome G. on

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DOUGLAS S. on

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Provide the correct equipment that was reserved in advance!

jerry P. on

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TRUDY H. on

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This is a grill and gas store. Not set up with personal for efficient UHaul rentals. No one available to help with rental due to lack of Employees that are too busy with grill ordered and gas purshases.

Timothy M. on

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The app didn't tell us what to do with the key

Michael H. on

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Cassandra M. on

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The customer service person at this location was not at all professional. I walked in an immediately was given an attitude of we are busy and you just sit there until i am ready to deal with you. i felt uncomfortable and not wanted at this establishment

Lisa H. on

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Lennie V. on

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Portia W. on

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The store closed before my appointment time I had to go to another location then they were not aware of me being sent to your location the other location then it was just a horrible mess me trying to get the truck so I can do what I need to do so no no I wouldn't go back and no I'll use somebody else

Tom E. on

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Bryant J. on

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Jeffrey A. on

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A better check out proceedure and a more user friendly website.

Gene W. on

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Picked up at 7 trucks were in the back and trucks were out front, had to ask several people who were walking around where to get the key, young lady in the store had to call someone then had to walk around looking for the correct truck

Cameron G. on

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Took over an hour to get the truck because the owners were busy cooking for the restaurant in the store and couldn’t help the 3 Uhaul customers that were waiting for service.

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LINDA B. on

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WILLIAM P. on

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Everything was very orderly and customer service was great. Would go there every time I needed a uhual trailer.

GLEN H. on

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Al Q. on

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JOEY C. on

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peter G. on

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