you are as irresponsible with some of the businesses you allow to be deaers as they are. I had problems picking up the trailer i rented as well as dropping off. when i picked up the trailer the lady in charge was running 4 businesses out of her building. She was from South Africa and rather proud that I could not understand a word she was saying. She was getting ready to leave when I pulled up (I was on time) and as soon as I signed the contract, she pointed to the corner of the parking lot and said "there's yourr trailer " in broken English, and took off before I could inspect the trailer. I found the electrical connection to be a 4 blade connection, which did not match my 7 blade receiver on my truck, therefore, with no one available to provide me an adapter, I had to go to an auto store and buy one. YOU OWE ME $20 FOR THE ADAPTER. next I found the hitch ball was bigger than your hitch on the trailer, and if it wasn't for me having one in my truck to chane in my draw tite, I would have been up shis creek again. The drop off was just as bad. It was a MIni Mart and the lady running it was overwhelmed with customers. I had to wait 20 minutes before she could get to me and changed her mind 3 times on where she wanted me to park the trailer. Finally, I went in to get a receipt, and again, she was so overwhelmed with customers, she asked if she could e mail me a receipt and I told her yes, just so I could get the hell out of there. She failed to send a receipt or turn in our drop off to your accounts receivable, and had your receivables call them to send it in and send me a receipt, which they finally did. I'LL NEVERE USE YOU AGAIN.
lindy f
Customer Reviews for Holts Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ULRICK GI had a very frustrating experience picking up the truck yesterday. I spent over an hour waiting because U-Haul’s payment system was down, and the zone manager would not answer his calls. It was truly a horrible experience. The only positive was the lady at the counter — she went above and beyond to finally make it possible for me to get the truck. She deserves credit for her patience and effort, but overall the process needs serious improveme
Victor ELeann was very nice and informative! She was an excellent representative with a pleasant attitude and was very helpful and professional. This location, Holts Mini Mart, will forevermore be my go to u-haul rental location!! Thanks again Ms. leann!!
MARJORIE HFree Donuts.
ROCCO SThe lady was super nice helping me ,customer service was amazing ,the lady at the store dersive a raise for her good hard work she does ,
carrie mI love this drop off location. It's convenient and the check-in agent is friendly and no nonsense. Always a quick turn around.
James HThe straps were hard to tighten and remove because the mechanism was dry and worn. I didn’t find this out until I was home with the equipment. The lady that was there did her best to take care of me and the 700 gas station customers that were flowing through while I was there.
Russel H