Customer did not leave a comment.Melody R.
Customer Reviews for Home & Farm Supply
(U-Haul Neighborhood Dealer)
Dalton, GA 30721
Services at this Location:
- Mon–Tue10 am–5 pm
- Wednesday10 am–1:30 pm
- Thur–Fri10 am–5 pm
- Saturday10 am–1:30 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maintenance your trucks,inspect all trucks before sending them out.Sandra R.
First off i was charged for things i didn't add to my reservation than when i took it back i put gas back in they charged me saying i didn't and a whole lot of other charges that they shouldn't haveNicholas A.
Customer did not leave a comment.Heidi D.
Customer did not leave a comment.Mickey G.
Customer did not leave a comment.Jean F.
I reserved a tow dolly to move some heavier items when I got to where I was starting to load no dolly I called and the guy says oh I took it off your bill i didn't have one would have been nice if I was told at pick up also place I was picking it up was dirtyBeth T.
This truck needed a lot of TLC before being sent on a 1100 mile ride. Passenger side front tire was worn pretty badly first off, I asked if it was ok and got a â€œshould beâ€ then while driving it, the belts were squealing the rear end sounded like it was shot and made a loud winding sound, it would run real crappy once in awhile and my god it had more air leaks then a screen door! The loudest truck I've ever driven in! My wife had to wear noise canceling headphones cause she couldn't handle it. At any rate, I did uhaul a favor by driving a bigger truck home for them and I feel the poorly running engine in the bigger truck cost us an extra $100 or so in fuel! I rent uhauls quite a bit for my business! Very disappointed for long distance! 😞Charles B.
Customer did not leave a comment.BRIAN J.
Check your equipment, the straps on the trailer were cut.Kellan H.
The dealer, according to c/s, appeared to have cancelled/moved our reservation for a friend to use the vehicle. New p/u location showed no record of confirmation #. If not for a reservation Specialist with UHaul, we would not have had a moving truck at all. Lesson: Call UHaul if you need help. Corporate was fantastic to offer a solution.James S.
I dropped off the truck locally and was told that they things told to me by the other rental location was wrong. He was apologetic but nothing he could do about it.Randy P.
Customer did not leave a comment.Ronny L.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.eddie B.
Suppose to open at 10:00 A.m wasn't there until 11.00 and his cat bit me .Linda T.
Customer did not leave a comment.Glenn E.
Customer did not leave a comment.Diane B.
Customer did not leave a comment.Elizabeth H.
I would give this location a 10 out of 10.Robert D.
Customer did not leave a comment.John S.
Awesome service!Kevin T.
Customer did not leave a comment.William L S.
Customer did not leave a comment.Leslie M.
Customer did not leave a comment.Mark M.
It was middle of the day on Saturday and the return location wasn't open. We called the number on the sign for after hour drop off and he didn't answer. We spent several minutes trying to find a drop off location near by and the owner stopped by to â€œgrab a cokeâ€ and said we got lucky to catch him there. No sir, you got lucky to have any customers.Andrew T.
Customer did not leave a comment.SAGUFTA M.
Customer did not leave a comment.Robert C.
There is nothing to improve upon at this location. Mr. Hannah was very helpful and professional. He was willing to stay past his normal hours to accommodate me even though it wasn't necessary. I will definitely be reusing this location for my other moving needs.Walter E.
You need to give ME a partial refund! Half of my rental agreement sounds fair: $219.00. How about it?Steven A.
Contract said drop off was at 8AM. When I arrived the gate was locked and no one answered the phone. I had to leave the truck in the parking lot of a business next door. This was not an after hours drop off but it was treated as such.David F.
Customer did not leave a comment.Austin W.
Customer did not leave a comment.Deana L.
Customer did not leave a comment.Jeremiah K.
Customer did not leave a comment.Chris R.
Well I was suppose to have received my deposit back and didn't they said they could t I'd have to drive back to Dalton ga In order to get it.Brandi B.
It was a pleasure arriving Dalton. The owner was a delight, very helpful, friendly and professional. Iam familiar will Dalton as I work in the city at least 2 weeks a year. ThanksIRMA-MARGOT T.
Used Wrong email so.. you get 1 starGREGORY K.
When I arrived at my pick up time of 10 am, I was not able to pick up my truck because the previous person who rented it had not retuned it. I had to sit and wait for an hour and a half, while waiting on hold with customer service for an hour, to finally get the truck.ELIEZER A.
Very cozy and tradtional tool place.Ralph P.
This pick up location was fine but my reservation initially was for Holt's Mini Mart Ellijay GA. I reserved 4 days in advance I called the morning of and she said "we ain't had no 26' truck in over a week" I said how can that be? She said "U-Haul does this all the time" I told her I had NEVER had that happen and that they must have something wrong in her system...she said I don't know what to tell you, call U-Haul. You need to do some checking on Holt's Mini Mart because they are the worst experience ever.Glen C.
Very nice person. very little interaction needed but he was nice.Glen C.
very easy process, friendly repEUNICE R.
Owner of business was excellent. My first truck nearly broke down, and I had to return to location. Fortunately, there was another truck available or it would have been a disaster.Billy M.
Customer did not leave a comment.SHIMSHON R.
Everything was great!Becky C.
The location was a "down home" place but the people were very helpful and practical. I will use that location again if I have the opportunity. I made a new friend.RICK L.
Customer did not leave a comment.Walter K.
Customer did not leave a comment.Bobby S.
Customer did not leave a comment.Craig W.
Employee was incredibly slow, having to stop and sit for a "rest" multiple times. I felt bad as he was older and obviously sick. But it created a very slow experience. Half the furniture blankets were just in a pile. Complained about U-Haul corporate. Quote from employee: "Those people at U-Haul are [vulgar term]." We typically move every few years and chose to pay more than a competitor quoted me because I wanted to rent from U-Haul based on previous experiences. But after this experience, I will definitely think twice before renting from U-Haul again. Also - I'm pretty sure I was overcharged by the location and will be reaching out regarding this.Ryan S.
Customer did not leave a comment.Ryan H.
Store opened 1 hour later than our pickup time. I hade to pay hourly pay while 3 people waited for store to open. When I call 10:10 to see if store opened, he said â€œWhat do you want? It's not my fault your schedule wasn't showing in my computer. Call U haulâ€. He took another 30 minutes while he gets truck ready. If he had to say I'm sorry I didn't see it or I forgot, then I understand. We all make mistakes. Instead he was not nice about it. I want 1 hour and half of fees to my guys I had to pay. My charge on mileage is wrong. He told the lads who picked up the truck for me that mileage was from last people but he didn't fix it. Only takes 3.5 miles from his store to my house but charges were 108.4 miles. I can't get hold of him to fix mistakes. I will never use or recommend him again.Masako M.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.Michel P.
Cleanliness of equipment. Promptness of their duty to check in and out of vehicle.James C.
Customer did not leave a comment.Nicole J.
Customer did not leave a comment.Nicole J.
Customer did not leave a comment.Michel P.
Very slow. Website was difficult to navigate to locate the equipment I needed.Misty G.
Barbara was very easy to work withRowland A.
Customer did not leave a comment.marcus W.
This was less about the place and more about the system. I had a 9am appointment to pick up by phone. While I was driving to the site I was sent an email that the address had changed. I obviously didn't see it because I was driving. When I finally got to the new place they didn't open until 10. It was a mess.Mark G.
Customer did not leave a comment.Masako M.
Customer did not leave a comment.Haliyma J.
Keep on doing what you've always done... care about your customer.sharon B.
Customer did not leave a comment.Thomas M.
Very nice folksBennie L.
My contract saud one price and then the email receipt I received had a different total explain whyJames C.
Customer did not leave a comment.Jamie H.
Super customer service couldn't be happier!Robert C.
Customer did not leave a comment.Belinda T.
Customer did not leave a comment.Anthony D.
The staff was awesome!Karen W.
It was a nightmare. Will never use Uhaul again.At reserved location Chatsworth Ga Tire Center on 411 which was confirmed hrs previous to our arrival once we did arrive he was extremely rude and kept walking off only stating he was closed and to go look at the next closest location several miles away. First call to Uhaul. Stated the other location didnt have size truck we reserved and order was sent to next location. Arrived there, Citgo station owned by foreigners. Trucks are sitting there but due to cashiers lack of knowledge pertaining to rental were ask to come back in 3hrs. 2nd call made to Uhaul. Nothing could be done at that location. Only option left was to travel 10 miles away to 3rd location Glenwood Ave in Dalton, Ga. He informs me reservation was then showing for the 15th even though I had spoken that morning and confirmed. Move now delayed by hr and half. I had someone caring for my mom that has dementia and is bedridden. My time is valuable!!!!! Move was finally made to Hiawassee, Ga where I told person that rented the truck to me we were dropping it off. I receive a text stating I was to drop off in Pennsylvania therefore was charged an extra $35 for not doing so. I will NEVER EVER rent from you again. The lack of comprehension was absolutely ridiculous. What should have been a simple transaction ended up costing me time and money I dont have.Lisa S.
Home and Farm Supply was very helpful but my overall experience with UHaul was not good at all. I would like to speak to someone about the last three rental experiences that I have had, none were what was promised. My name is Ray Hayes, my number is 4044227045Ray H.
Customer did not leave a comment.Rick A.
It was the perfect locationKaren W.
Customer did not leave a comment.kathy W.
The gentleman is straight forward kind of person, I can appreciate that.Juan O.
Return process was difficult and I waited on hold for 25 minutes to get s customer service rep only to be cut offJeffrey M.
Customer did not leave a comment.Robert I.
Customer did not leave a comment.Barry E.
Customer did not leave a comment.dillan G.
Very friendly people.heather M.
Customer did not leave a comment.RANDALL K.
Super nice man at pick up location.Sharon S.
We cannot think of another way our service could have been improved. If you had a rating above "excellent," we would have chosen that one!!Glenda W.
Customer did not leave a comment.David W.
Customer did not leave a comment.Sherry L.
The people at this location are great. They're very friendly and helpful.Eric H.
Great place super helpful fast and efficient will return when I need tolori O.
Customer did not leave a comment.Jessica W.
Customer did not leave a comment.JEFFREY L.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!