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Kyawnna S
Customer Reviews for Home Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was great. They were very friendly and knowledgeable.
CIANIE BI was shocked at how clean the Uhaul smelled. Was not use to that. They take care of their equipment.
Kavon GAnother van at this location would be nice . Other than that perfect.
Gregory BBruce is a great person, really customer oriented
Gerald WBruce is a great person, really customer oriented.
Gerald WBruce is a great person, really customer oriented.
Gerald WThis was a great place to rent a uhaul. The staff was very helpful, kind and made the whole experience a pleasant one.
Michael BThey went above and beyond to make sure I was able to pick up the trailer after they closed! They stayed a half hour late for me. Some of the nicest people I've met. Would recommend to everyone!
Henry RThe personnel were outstanding. Very helpful and friendly!
Scott WPeople were friendly, efficient, helpful.
Patricia PFriendly staff very helpful
Dean FFriendly helpful. Good equipment. Ready for me.
Christine HExcellent service
Joe BEverything is just as promised. Trucks are clean, pricing is very good. Customer service is just awesome, thanks!!
Mary aHave dollys
David MYou make the customer do all the work when they pick up the truck before hours of operation and the the app wasn't working properly and it took 35 minutes on the phone talking to your rep to get to the code to get the key for the truck. That SUCKS!!! and since there is no cost to uhaul for this why doesn't the customer get paid for doing your job or at least a discount. Your disgruntled customer!!!! Michael Damico
MICHAEL DJust keep doing what your doing. I think you were good to me,and would go back again. Thanks and Happy Holidays.
Kim LI rented a pickup truck for $19.95. Ended up paying 98.10. Even though I filled the gas tank . That is a a rip off . I WILL NEVER RENT THERE AGAIN. . I only needed the truck to move a bed. The bill went over my budget so now I have an overdraft fee on top of getting ripped off.
Judy DNothing really. Everyone was extremely helpful, and very courteous. I'll be using your services again in the near future. Thank you
Mary aAbsolutely nothing! Keep up the great work!
Timothy GExcellent service!
CESARADRIAN GMake sure r oof doesn't leak
Fred SEverything was perfect!
Gary CAmazing service! Fast, Friendly and very clean trucks. I have used this location many times and always perfect. I highly recommend!
Laura DEverything was perfect
Michael PFriendly, helpful, and knowledgeable employee. Van we rented was very nice. Clean and ran very nicely.
Patrick MGood customer service
Chad COf all the U-Haul rentals this is the first location to be able to utilize the information entered in the website. Drivers license and credit card used during the online registration process was actually all that was needed. Fast check in and return of the trailer. Well done!!!
William TCar trailer was well maintained and handled load very well!
Charles AMy experience with Home Self Storage was beyond expectations. ease of transaction, friendliness, professional and courteous and I Highly recommend! This group reflects an enormously positive representation for U-Haul. I will do business again and share with friends! Best Regards, Peter
Peter DEasy drop off very nice person who took the keys Buick and easy
Lee MNothing, service was amazing! Truck was in perfect condition, as described. It was very easy and I would definitely recommend.
Oliver SEverything was perfect!
Daniel BThe entire process was flawless from when picking the equipment up notifications of the contract processed rapidly, even attaching the trailer to my truck. upon my return very pleasant conversation no mechanical issues. It was the best decision I ever made for renting a trailer.
rick rContinue to be the great you.
Francia DBruce went above and beyond to help me with my recent rental.
Michael MBruce was wonderful assisting us with all of our needs today! Fantastic customer service. Made it such a convenient experience!! Thank you !!
Paul PExcellent service. Everything was great
Thomas SEverything was excellent
Daniel BN/A
Molly RVery polite customer service highly recommend …
Fabian TThis location provides Excellent service every time
Eric BAmazing people, would definetly recommend them and facility!
CHRISTOPHER G | Overall ExperienceNothing very good very nice and organized we will use again thanks
Fabio MThe people at this location got their stuff together very helpful fast service and all around one of the nicest people I ever met in my life
Charles SGreat customer service
Charles JHandled very well all the way around
Sheila WWe have used this location many times in our family They are pleasant to work with each time we have had a need to use a Uhaul
Donna KVehicle was made available to me with barely any gas. Maybe an 8th of a tank... it didnt occur to me to take pictures. I called imediately (from a gas station) at almost 9pm and was told i needed to return it with a quarter if a tank. I wasnt happy about either circumstance. Also, pick up was very diificult...it took me a long time to get the digital check in to work. It kept telling me that my picture didnt match the liscence...my picture is a few years old and it was dark and my hair wasnt styled the same way. i found it all highly frustrating.
Barbara BBruce and Dan are wonderful. They were so helpful and kind. They answered all my questions with patience. I highly recommend this location to anyone looking to rent a truck with a smooth transaction.
Valerie SIt was a pleasant experience over the years and I felt the staff was always eager to help when ever I had a question.
John B | Overall Experiencealso very reasonably priced
Susan A | Overall ExperienceEveryone there was very nice and helpful
Cory S | Overall ExperienceThe gentleman that works there is very kind and helpful.
ALLEN O | Overall ExperienceBruce was wonderful, accommodating and patient throughout the entire process. I would definitely recommend this location to my associates, family and friends. Bruce thank you for your service!
carol m | ReservationThe storage unit was clean. I have the 10x10 and was able to fit 2 rooms spaciously.
LYDIA S | ReservationVery freindly staff.
WILLIAM B | Overall ExperienceGreat facility. Storage unit was always dry and area well maintained. Staff friendly and professional. I would definitely use this facility again in the future and would recommend to anyone.
VICTORIA P | Overall ExperienceFriendly helpful staff, clean facility.
ROBERT M | First ImpressionsI had canceled this reservation due to inconvenient office hours.
Privacy R | First ImpressionsMan in the office was VERY helpful and accommodating. Would refer others to your storage facility.
Privacy R | First Impressions