Customer Reviews for Home Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Home Self Storage

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Daniel D.
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Don't take reservations if you can't supply the product

Gary U.
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Very knowledgeable and helpful staff quick in amount process for both picking up the unit as well as returning it. So very friendly and very positive

Anthony B.
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Customer did not leave a comment.

John W.
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Nothing Bruce was over the top helpful and courteous and very aware of any and all of my moving needs and had a solution for every concern that I had. Thanks Bruce!

Eric H.
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Have a better website And communication.

George S.
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Customer did not leave a comment.

FRANCIS W.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

ROBERT L.
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We had a real issue with calling the corporate number to rent. I needed a truck for a week. 7 full days. They didn't get it. Several times. I am now going to have to fight with them over returning the truck early (not happening). I cannot load and unload a 26' truck by myself in 2 hours.

Mary B.
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This is an excellent location!!! Bruce was awesome. He was so helpful and he gave great advise. I would definately us this site again!!!!!

Ethan S.
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Customer did not leave a comment.

Kim D.
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Customer did not leave a comment.

BELINDA C.
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The truck was not steering well and difficult to drive.

John C.
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All ok

Kim D.
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Customer did not leave a comment.

Lynda D.
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Was no fault of Bruce or Bill. Customer did not return truck to location. So they went above and beyond to get me in a truck on a Sunday so I could move.

ADAM R.
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Nothing, everything was perfect

Randy N.
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The service representative was wonderful and exceeded my expectations.

Robert P.
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Customer did not leave a comment.

Andrew S.
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Absolutley the best customer service I have ever had! I already spoke to my friends and family about how great the service was. Thank you!

Janice F.
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Great service!

Dexter W.
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Customer did not leave a comment.

Keisha L.
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Customer did not leave a comment.

JAMESCHARLES H.
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Customer did not leave a comment.

JOHN K.
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Bruce was very helpful in finding and processing my truck.

WILLIAM M.
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Very friendly and helpful.

Dexter W.
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Customer did not leave a comment.

R H.
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Customer did not leave a comment.

Moshe G.
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Customer did not leave a comment.

Susan M.
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Beautiful location, family run. Very nice looking storage units. Friendly service. Ten gold stars in my book.

Michael B.
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Customer did not leave a comment.

Tim P.
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Customer did not leave a comment.

Sean E.
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Customer did not leave a comment.

Katherine M.
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Customer did not leave a comment.

Erik P.
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Absolutely stellar and friendly. Best uhaul experience I have ever had.

Sabina D.
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great customer service

Emily Q.
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This is simply the best place around!!!!

Charles H.
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No problems everyone did a great job!

Edwin H.
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Customer did not leave a comment.

JAMES V.
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Bill was very friendly and helpful

Lawrence K.
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Bruce was so helpful and knowledgeable on the various questions we asked him. He was so friendly and made us feel so welcome when we walked through the door. This is the second time we've rented a U Haul from him and would highly recommend his location to anyone looking to rent a U Haul. The van we rented was very clean and pick-up was so easy. Thank you Bruce! We'll definitely be back!

Paul L.
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The Gold Standard of Service. I wish every company I do business with would offer customer service on this level.

Paul L.
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Owner/operator is a great guy, very friendly and a pleasure to deal with. I ended up renting a storage unit here as well and went back a few days later to rent another uhaul to move some stuff. This is my go to guy.

brenden B.
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Customer did not leave a comment.

Ellen M.
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Customer did not leave a comment.

Luis M.
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Customer did not leave a comment.

Royce W.
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The experience was phenomenal, and my complaint isn't a big one. Bill and Bruce were great and took care of me, however I was charged for gas even though I had returned the vehicle with more gas than it was given to me with.

Jeffrey G.
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Customer did not leave a comment.

Milton M.
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Bruce the manager is very helpful and a gentlemen always very pleasant , polite and professional and he makes the transition very smooth thank you Bruce

Wyatt M.
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I've been trying to reach someone because we were overcharged...

Janice F.
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Easy, convenient, great service!

Marc P.
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U-Haul sent me the wrong address to pick up my trailer. When i arrived at the wrong address they didn't have what i was looking for, which made me scramble to get to another place to rent a trailer before the Golf Cart Store where i was headed to closed.

Patricia H.
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Customer did not leave a comment.

GIDEON T.
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Customer did not leave a comment.

William K.
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Great customer service!

William K.
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Great customer service!

micheal M.
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Customer did not leave a comment.

brad R.
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My only complaint is the auto transport trailer had no way to SECURE the rear of the car on the trailer. The "safety" chain does nothing secure the car down. I used 2 nylon ratchet straps to secure the rear of the car

David R.
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Customer did not leave a comment.

Linda S.
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I am pushing 60 and have been using Uhaul trucks and trailers since i was in high school - Bruce is the nicest most accommodating individual I have ever had the pleasure of working with in any service business. Caring, patient, considerate. Totally awesome. Thanks you!

Joshua B.
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Great service!

Michael F.
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Customer did not leave a comment.

Linda F.
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Customer did not leave a comment.

David R.
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Customer did not leave a comment.

Jeffrey F.
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Customer did not leave a comment.

Marcin G.
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Great service

Bill M.
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Bruce is an extraordinarily great person. His interaction with customers as well as his customer service skills! I will definitely do business with him again!

Ronald D.
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Customer did not leave a comment.

rachael P.
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Customer did not leave a comment.

Eliza I.
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Customer did not leave a comment.

Robert M.
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excellent customer service 10 out 0f 10

Stephen T.
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Great people working there.

Judy P.
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The whole experience was much easier than I expected. Truck was clean and easy to operate. Very nice people to deal with. I would definitely rent from them again.

Wanda C.
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Customer did not leave a comment.

Maryann D.
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Customer did not leave a comment.

John D.
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Owner of this location was very friendly and helpful, the trucks are all neat and clean.

Andre A.
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I received the best service I've ever had at U-Haul in 15 one way moves! The manager is polite and has next level customer service skills. I wish I encountered more people like this in the business world. Amazing place for sure. Rent from this location if you are in the area.

Bailey W.
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My original pick up site I scheduled online did not have the U-HAUL truck and I was not informed of this until 09:00 am. My pick up time for this truck was supposed to be 09:30 am. I was in a time crunch and had to drive 20 minutes further and 20 minutes back. My original pick up location was a mile down the road from my apartment. I was late to meeting my movers because of this inconvenience. Online, it says I'll be given a $50 credit if my selected location does not have the truck I booked, I did not see this $50 credit in my account or on my invoice. I am displeased at this huge waste of time and mileage.

Nicole C.
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Your app is worthless at locations with out lighting.. I had the worse experience this time around we rent a lot and this was the worse experice for me... Then it took almost a week to get my payment fixed and when you order a 20 ft truck and get there to find d out it's a 15 is really a discogwmwnt and caosede to have to spend more money not happy about that..

robert M.
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Customer did not leave a comment.

Jonathan K.
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They were great. I loaded my truck on Friday and then needed a place to park it until Sunday. Home Self Storage happily let me keep it on their property. Thanks guys!

Robert R.
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Bruce is a great business man. Great experience. No hassle

dominic D.
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Nothing

Kemal B.
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Customer did not leave a comment.

carol m. | Reservation |
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Bruce was wonderful, accommodating and patient throughout the entire process. I would definitely recommend this location to my associates, family and friends. Bruce thank you for your service!

James L.
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Awesome, nice let me wait out of the inclement weather. Great job!!

Rebekah A.
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Customer did not leave a comment.

Robert M.
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This location is excellent, the gentleman that works there is very knowledgeable and friendly. I would definitely recommend this location to rent a truck.

Nathan G.
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Customer did not leave a comment.

Robert W.
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Customer did not leave a comment.

Luis A.
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Perhaps low mileage rates for repeating customers ??

Keith G.
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Use the broadheadsville location as a template to what all your locations should be .Great people with knowledge and understanding of the equipment and policy . professional and curtious

Thomas D.
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Customer did not leave a comment.

Ergin H.
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Customer did not leave a comment.

Dawnmarie N.
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Staff was very friendly and helpful. Staff was also very accommodating when app was not working properly. would definitely come here again.

H W.
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Customer did not leave a comment.

Ergin H.
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Customer service representative excellent

Victoria B.
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Customer did not leave a comment.

Patrick G.
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Customer did not leave a comment.

BRIAN V.
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Customer did not leave a comment.

Raquelle W.
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We had a reserved pick-up for Sunday, September 22, 2019; at the last minute we received an email indicating the specific transport we required would not be available and was given another location to "possibly use".

LYDIA S. | Reservation |
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The storage unit was clean. I have the 10x10 and was able to fit 2 rooms spaciously.

WILLIAM B. | Overall Experience |
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Very freindly staff.

VICTORIA P. | Overall Experience |
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Great facility. Storage unit was always dry and area well maintained. Staff friendly and professional. I would definitely use this facility again in the future and would recommend to anyone.

ROBERT M. | First Impressions |
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Friendly helpful staff, clean facility.

No reviews have been submitted for this location.

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