Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You do not need to do anything to improve, my customer service was excellent I was told everything i needed to know about the truck and equipment, I was very pleased when I left.
MARY A
Rating:
5.0
Excellent Customer Service. Keep up the good work!
Nancy F
Rating:
5.0
Bruce is a great person to rent from
ROBERT D
Rating:
3.0
i was not at the drop of site
Tracey H
Rating:
5.0
Customer did not leave a comment.
ANTHONY A
Rating:
5.0
Customer did not leave a comment.
ANDREW H
Rating:
5.0
Bruce was very friendly and thorough. He made this whole process a breeze and helped with follow up questions.
Darice A
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Brian great
Excellent service
Super nice guy to
ROSEANNE K
Rating:
5.0
Customer did not leave a comment.
MARK T
Rating:
5.0
Very nice staff! I will return anytime when needed.
MARC L
Rating:
5.0
The gentleman at Home Self Storage was *super friendly*, with an easily accessible facility. He quickly took the trailer off my vehicle and got me on my way. If I ever need a UHaul in Brodheadsville I will come to him.
MATTHEW D
Rating:
4.0
Customer did not leave a comment.
Daniel L
Rating:
5.0
Super smooth transaction, great to deal with
MARTIN C
Rating:
5.0
Good guy. Friendly.
ANTHONY I
Rating:
5.0
I had a fantastic experience at this location. I have used other locations in the area and it was never this smooth. I would highly recommend this location and will definitely use them for any moving needs. They made the booking, pickup, and return seamless. Thank you for such a great experience.
COLLEEN T
Rating:
5.0
Customer service was great and punctual. Thank you again !
VICTOR L
Rating:
2.0
No one on site. Lock would not open I should not have to do your job to pre check a vehicle out.
Wayne M
Rating:
5.0
Customer did not leave a comment.
FRED S
Rating:
5.0
Great service too if the line
FRED S
Rating:
5.0
Customer did not leave a comment.
SHAWN B
Rating:
5.0
The gentleman was very friendly and quick. Would highly recommend
JASON B
Rating:
5.0
Customer did not leave a comment.
Deron P
Rating:
5.0
Customer did not leave a comment.
JEFF C
Rating:
5.0
Gentleman was very fast and helpful. In and out in under 10 minutes
FRANK S
Rating:
5.0
Great people.
TRAVIS B
Rating:
5.0
Customer did not leave a comment.
BUENAVENTURA S
Rating:
5.0
Bruce was very professional courteous and friendly. Highly recommended.
GREGORY M
Rating:
5.0
The gentleman that I dealt with renting the U-Haul was very polite and very nice and try to help me with everything I needed help with and I would recommend anybody to go to him
Barbra A
Rating:
5.0
Customer did not leave a comment.
GUILLERMO G
Rating:
5.0
Customer did not leave a comment.
CYRUS C
Rating:
5.0
Dude was awesome, I was in and out so fast. Thanks!
JOSEPH S
Rating:
5.0
Customer did not leave a comment.
SHAWNDRAY M
Rating:
5.0
Customer did not leave a comment.
ROBIN O
Rating:
5.0
I saw no real need for any improvement based on my rental. Bruce was a pleasure to deal with. He went out of his way to locate the exact trailer I needed to rent. The rental process went quick and easy. Will definitely use them again when the need arises.
Thank you!
LAWRENCE D
Rating:
5.0
Perhaps show them if there is a gps or how to use the screen. It might make it easier for drivers who aren’t familiar with certain areas to possibly see speed limits if non are around.
DOMINIC S
Rating:
5.0
Customer did not leave a comment.
NICHOLAS H
Rating:
5.0
Customer did not leave a comment.
KEVIN M
Rating:
5.0
The location was great! Very handy for us. The vehicle was clean and maintained. The person that helped us with our return was fantastic!
Robert C
Rating:
5.0
Customer did not leave a comment.
EDDIE L
Rating:
4.0
The website isn’t really user friendly. The cargo area was clean but the exterior was filthy and the check engine light was on, the steering had way too much fade as my passenger commented that I look like I was steering a ship.This definitely wasn’t one of the trucks I saw when I first went to reserve one.
Thomas F
Rating:
5.0
Customer did not leave a comment.
Daniel B
Rating:
4.0
Customer did not leave a comment.
ADAM H
Rating:
5.0
The manager was very helpful and informative. He has excellent customer service skills and abilities!
GARY D
Rating:
5.0
Super friendly staff. Very helpful and the process was super easy.
KIMBERLEE D
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
3.0
Low lighting at night and nowhere to park the truck. The low lighting made it difficult to complete the return process on the app when I needed to take pictures.
Nicholas K
Rating:
5.0
Customer did not leave a comment.
DEVON M
Rating:
4.0
Customer did not leave a comment.
LAURIER N
Rating:
5.0
Customer did not leave a comment.
QUAN S
Rating:
5.0
Bruce was helpful and knowledgeable.
JANET P
Rating:
5.0
Customer did not leave a comment.
BRADFORD H
Rating:
5.0
Friendly, knowledgeable and professional
DAVID B
Rating:
3.0
Customer did not leave a comment.
Kenneth S
Rating:
5.0
Highly recommended. Easy to work with. Go here for your U-Haul needs.
BRIAN K
Rating:
5.0
Customer did not leave a comment.
JAMIE I
Rating:
5.0
Friendly easy folks to work with I’ve rented a few trailers all clean and well-maintained. Check in check out is quick and simple. Highly recommend.
JOSEPH R
Rating:
5.0
Agent was very polite.
DAVID B
Rating:
5.0
Mobile drop off. No encounter with personal.
Brian M
Rating:
5.0
Customer did not leave a comment.
MARK H
Rating:
5.0
Customer did not leave a comment.
VICTOR V
Rating:
5.0
Customer did not leave a comment.
JOSEPH R
Rating:
4.0
Customer did not leave a comment.
LAURIER N
Rating:
5.0
Just keep doing the great job that you do !
DAVID B
Rating:
5.0
Customer did not leave a comment.
John p
Rating:
4.0
Customer did not leave a comment.
DAVID N
Rating:
4.0
Customer did not leave a comment.
KEN L
Rating:
5.0
Customer did not leave a comment.
Andrew M
Rating:
5.0
Customer did not leave a comment.
KATELYN M
Rating:
5.0
Customer did not leave a comment.
ARTHUR R
Rating:
5.0
Absolutely nothing (short of you actually going and humping a 100 year old family china display hutch, lol!). The transaction was smoother than silk, the owners/u-haul reps were in a word TOTALLY OUTSTANDING!!!! (Ok, that’s two words…but you get my drift🙂).
Michael Z
Rating:
5.0
Just perfect
Peter N
Rating:
5.0
The gentleman was excellent,very polite and professional
Dan D
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER N
Rating:
5.0
Customer did not leave a comment.
Kevin K
Rating:
5.0
Customer did not leave a comment.
Dante C
Rating:
5.0
Bruce and his wife are very knowledgeable, it is very nice to work with people that are.very professional.
Victor R
Rating:
5.0
Customer did not leave a comment.
Andrew C
Rating:
5.0
Customer did not leave a comment.
william p
Rating:
5.0
Customer did not leave a comment.
David f
Rating:
5.0
Highly recommending for their excellent customer service and reliable equipment.
SUZANA R
Rating:
5.0
Mr. Bruce was very helpful and made sure this experience was the best for me and my family.
Frederick F
Rating:
5.0
Customer did not leave a comment.
Steven L
Rating:
5.0
Customer did not leave a comment.
Joan F
Rating:
5.0
This location is simply outstanding! Friendly, helpful, excellent equipment and reliable service. The rental could not have been any better!
Edward M
Rating:
5.0
Customer did not leave a comment.
Fredy S
Rating:
5.0
The guy who checked me in was friendly and efficient.
mark n
Rating:
5.0
Customer did not leave a comment.
Andrew W
Rating:
5.0
Great he knew I was going on long trip gave me new equipment no problem thank you
Felipe G
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
5.0
Bruce has been awesome
laurier n
Rating:
5.0
Fantastic customer service
Kyle S
Rating:
5.0
Customer did not leave a comment.
ERIC W
Rating:
5.0
Customer did not leave a comment.
Joseph B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff H
|
Overall Experience
Rating:
5.0
Amazing people, would definetly recommend them and facility!
CHRISTOPHER G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa B
|
Overall Experience
Rating:
5.0
It was a pleasant experience over the years and I felt the staff was always eager to help when ever I had a question.
John B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy M
|
Overall Experience
Rating:
5.0
also very reasonably priced
Susan A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CULLEY M
|
Overall Experience
Rating:
5.0
Everyone there was very nice and helpful
Cory S
|
Overall Experience
Rating:
5.0
The gentleman that works there is very kind and helpful.
ALLEN O
|
Overall Experience
Rating:
5.0
Bruce was wonderful, accommodating and patient throughout the entire process. I would definitely recommend this location to my associates, family and friends.
Bruce thank you for your service!
carol m
|
Reservation
Rating:
4.0
The storage unit was clean. I have the 10x10 and was able to fit 2 rooms spaciously.
LYDIA S
|
Reservation
Rating:
5.0
Very freindly staff.
WILLIAM B
|
Overall Experience
Rating:
5.0
Great facility. Storage unit was always dry and area well maintained. Staff friendly and professional. I would definitely use this facility again in the future and would recommend to anyone.
VICTORIA P
|
Overall Experience
Rating:
4.0
Friendly helpful staff, clean facility.
ROBERT M
|
First Impressions
Rating:
3.0
I had canceled this reservation due to inconvenient office hours.
Privacy R
|
First Impressions
Rating:
4.0
Man in the office was VERY helpful and accommodating. Would refer others to your storage facility.