Always a fantastic experience! Will definitely rent from here again!
rodney g
Customer Reviews for Hometown Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first thing was, I had to hook up my own trailer and then they didn’t check the trailer or come out and take pictures of it, they said it doesn’t matter you took out the extra insurance so we’re not gonna worry about taking pictures or anything. I think they should’ve helped me Get hooked up to the trailer because I couldn’t lift the tongue of it by myself from where they had it parked on a downhill slope so I asked a person that was hooking up a trailer to help me lift and get the hitch up onto the hitch. Last year was a whole different story. I picked up a trailer from the U-Haul place in Monticello and they were very helpful. They helped me hook up. Make sure all the lights work. They even check the air in the tires and this place that I got it this year did not do any of that.
Glenn MIt went smoothly, and everyone was very friendly.
Beverly MNo improvements. Good equipment and excellent service
Greg BVery friendly and knowledgeable staff! Hometown Furniture always goes above and beyond for customer service! Wil definitely rent from them again!
rodney gRude
Mike J20’ truck was clean ran well and had good gas mileage. More than enough to move my whole apartment into the new house. People were pleasant and experience was totally pain free.
eric oOutstanding service. Easy and smooth Drop. I pulled in they checked it it and was on my way less than 5 minutes
JACKSON LAlways great customer service
mike rMy experience with this dealer was upmost great. They were very nice and helpful in all aspects of my transaction. I would highly recommend them and look forward to doing business with them in the future. Thank you very much……
Dale SThe truck had dried muddy footprints I did not mop it out. There was something wrong with the drivers side front tire/wheel. I did not inspect the outside or under the truck hood or fender/tire. I filled it up but did not use even 1/2 a tank. I would have made another trip but driving it about beat me up. They were very nice and helpful at the store. The rates were cheaper than surrounding places.
SHARON BThe staff at this location (Hometown Furniture) is knowledgeable, helpful, and friendly. I world recommend them highly.
david pThey did a great job at hometown furniture. They always do.
CHARLIE RNothing
greg cHometown Furniture is the BEST. Very polite and professional.
linda bRented 6x12 enclosed trailer. No help whatsoever to hook up. When I returned it, it I was told to drop it myself without help. Owner of furniture store cussed at me and threatened to call the police when I told him it was ridiculous to make a 60 year old man do this alone. He went on to tell me if I didn’t like it I could call uhaul! Very rude and lazy people.
Scott KThis transaction was fine. Not a fan of how they conduct business though as a whole. Anything that you have to replace gas in- go rent it somewhere else. They will try to say you didn’t put the gas back to where it was and charge you a fortune even after proving it was their mistake. And “it’s too late, already charged you. I will make it right next time” Trailers and stuff are okay, but I don’t recommend this location for anything other than a trailer.
Kolby KGreat service.
Georgina LI was surprised at the large inventory. The staff was exceptionally helpful in connecting and assisting in the loading and securing of my vehicle onto the tow trailer.
Robert TAwesome people to deal with.
Lee SAddress provided room us to a random location. We were unaware that we were dropping off at a business unrelated to Uhaul. Adding a “you’ll drop off at XYZ Business” would have saved us about 20 minutes.
Mark gDropped trailer on Sunday while location was closed. Location checked it in on Monday. Only issue is that there is a $30 damage fee without any explanation. I emailed to ask for details. Nothing yet. There was no damage during usage. Unless before/after pictures can be provided, expect to have the refund applied soon.
Joe WEveryone was very friendly and helpful.
Wendy GTrucks should be full when leasing out. Too many mistakes happen when the employees misread the gas hand.
Kolby KMade the drop off very easy
TERRY GMade the drop off very easy
TERRY GProfessional, friendly would recommend them to anyone
Jack Wnot a thing, really nice guy at drop off.
Gregory MReal nice guy!
Gregory MVery friendly, professional and helpful. I will be talking with them soon about other items.
Jack WPersonnel that I interacted with were helpful and professional and were understanding when I had to bring the vehicle late.
JACK WAs a woman, I was expected and had to hook up my own U-Haul to my vehicle and disconnected when I brought it back. I’ve rented from U-Haul‘s in the past and I have never ever been expected to do these things. The people at the U-Haul were friendly but just not helpful. So I would never recommend this U-Haul pick up area to a female.
Beverly MChange website so it shows that the pickup location is closed on Sundays.
Raymond LNothing they were very good. Very Friendly. Very helpful.
Anthony CI made a reservation on line and I still had to wait almost a hour. This was a horrible experience I never want to encounter again. Then when the man came to help us after waiting so long he was rude.
Roy LThis is my second time dealing with this U Haul facility. Both times have been a positive experience. Great folks, friendly and good service. I will definitely recommend them.
Rick M