Great experience with friendly service.
Thomas Mongar II
Customer Reviews for Hometown Rent To Own of Cadillac
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Taylor is always friendly, professional & helpful. Will continue to use this and refer others to this location.
Kristine KesselI wanted to say thank you for your help. I had only minutes before you closed this past Saturday. But the gentleman stayed open long enough to assist me with a rental. Thank you again
craig millerHad a great experience with uhaul and recomommend it to others
Larry SpiveyThey told me that by turning it in early I would not get any money back.
eugene draperServe free lunches! Everything was great, and easy to work with!
dennis culverHelpful friendly staff
Douglas LathropThe issuing of the UHAUL at the Cadillac location was absolutely excellent. However, though I paid for THE RENTAL / ADDITIONAL materials on the preorder site, it was not in her system. Only the reservation was there for her to see. And, she could not see any material items that I'd ordered AND PAID FOR. So, she rung up the UHaul separate, and I paid for it separate. And, she run up the materials, and I paid for those separately, too. Tha place WAS EXCELLENT, but the online part of it was not good.
Teri BusslerI did not interact with any personnel as this was an after hours drop off.
MELISSA CATHLEEN TALSMAPrevious experience with this company was bad,I was charged for wrong drop off..shouldn't have..please refund the trip charge from taylor,mi drop off invoice.
Christopher FlynnProbably won’t be back! Going to advise friends against doing business there!
ROBERT LANECar hauler trailer had ripped tie down strap and the trailer apparently wasn't inspected prior to us picking it up. We got the unit home, and as we were loading the vehicle, found that the strap had been damaged and was too short to reach the ratchet. We spent approximately 2-3 hours waiting for service and a replacement strap which was finally repaired. When we left, the strap kept coming loose on one side and we ended up stopping to tighten the strap and finally stopped and purchased two additional straps to hold the vehicle down. And then when we got to our location and dropped the unit off with more fuel in it than when we picked it up, the drop off location charged us $52.00 to put fuel in the vehicle. We will never rent from U-Haul again.
Mark TannerClean and maintain vehicles after uses would be helpful
Laurel McIsaacIt's a very dismal setting. But, good enough to drop off equipment. Girl was on the phone. She acknowledged me. Just had me give her the keys and I left. I was charged extra miles later. It was o.k. but I would've like to of handled it all at the time I dropped it off. Still an o.k. experience.
Michelle BrandtI understand you are there to make a profit but some sort of refund when equipment is returned early would be nice. I returned my trailer at my destination 1 day early and there was a new customer just waiting for someone to show up with a trailer. Moving is stressful enough and then you have rental equipment to deal with.
David Powell0
David TrubirohaGreat service and lady that took care of us did a great job. Thanks
Rick LiptakMake sure the hitch is securely tightened to the ball.
Steve WheelerTaylor was wonderful great customer service
Kc RamseyEverything was perfect
julie bereleOverall great to work with.
keith millerGet all milage from customer before payment and apply
Kirk MahanExcellent and prompt service from Kevin!
ROBERT ALVINYou folks are awesome! Thank you!
carol hanlonMy pick up time was 9am and no one showed up until almost 9:20am. After all the paperwork and the process of the employee opening the store starting up the computer etc. I didn't get out of there until roughly 9:45. I was on a scheduled and this definately didn't help.
Tyler SchmittContinue with your friendly and excellent service.
Garry MarcumKeep the equipment clean for the next customer. Thank You.
Luis A Ramirez PerezExcellent customer service!
WILLIAM PETERSBest U-Haul rental experience ever.
Richard ShultsGreat service. Friendly. Convenient
David DaltonMy first reservation was totally wrong. I was sent to Universal and they did not even have a mobile system set up. Luckily Hometown Rent to Own came to my rescue.
Racquel SchaubOne tail light was not working. U Haul sent a service truck to our location and Got it taken care of.
Yvonne MeyerIt was great, trailer parked in front and ready to go!! Kevin assisted with hook up and very helpful:)
Kelly HocquardWhen I arrived to pick up my truck there was a sign on the door saying "Back in 20 minutes". I waited almost an hour before someone showed up. Then she gave me the wrong key. When I returned to get the right key I had to wait another 10 minutes & she couldn't find the key. I had to look over the counter & point it out to her. Horrible Customer Service.
DAVID FISHERVery helpful staff.
Scott WeathersVery nice, smooth off hour transaction
David LindamoodAlthough we couldn't use the trailer because our trailer hitch had an issue the young man there was very helpful and kind. He did all he could to try and help us. Thanks
Cliff Kinney1.) My experience with Home Town Rent to Own was excellent. (A+) 2.) The reservation process was difficult getting the operator to understand what I wanted to rent and where I wanted to rent it from. (C)
Tom DarlingVery kind and professional people there. Thanks :)
Lisa FalonAll good except that the equipment I rented (furniture cart, dolly, and moving blankets) were not in the truck.
Eric M ROMAINDo the same thing that you been doing. Great service!
Garrett ParkerIt was quick to return here.
Lauren FreemanLiked the online check in feature it was easy as well
Tasha BlakeDon't leave trainees alone on Holiday weekends.
Nicole PATTINSONMike was very helpful
JIM HANSEN