Mike was the man I dealt with at the Cadillac Michigan office. He was very professional along with being very helpful. I would highly recommend using a U-Haul again. This was the second time in a week that we came to M auto parts ike and got the truck. Everything worked out perfectly thank you again Mike your help was extremely appreciated. Take care and thank you.
ROBERT C
Customer Reviews for Hometown Rent To Own of Cadillac
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easiest U haul experience by far!!! Thank you!
AMANDA HWe decided at the last minute to rent a U-Haul instead of using our truck and trailer. Hometown rental was so accommodating and kind. I wish that I had gotten the guy’s name! 10 out of 10 would recommend!
ANGELA FBest U-Haul experience ever. Definitely the place to go.
MATHEW AMy experience was great. Mike was super friendly. Got me on my way in a hurry. Zero complaints.
JOHN SExcellent customer service with a smile.
JAMES AVery thorough, really good
SUSAN SLocation has trailer ready and quick hook up with help to get me on my way.
MICHAEL AIndividual behind the desk was extremely helpful and worked to fulfill my needs. Will rent from him again.
RICHARD JVery helpful people and convenient.
JOHN KNothing. Owner was extremely helpful!
DAVID LVery helpful with everything.
KEITH MContinue the personal interactions with the customer and open conversations. This opens an opportunity for recommendations, loyalty, and comebacks.
RODNEY WSplendid, friendly service with a good comparison of rental options. Great customer relations! Thank you, DS
DEAN LMike was so great! So friendly and helpful and flexible to our needs in getting there which was close to after hours.
MEGAN NN/A
KEVEN VTruly wonderful customer service Great people who care Equipment was well used but in excellent working condition. New tires and chains with wiring Very please overall
JOHN MThis is the best location I have ever rented a U-Haul from. The guys there are great.
RICHARD SVery friendly and helpful
MICHAEL DThe owner was very helpful and courteous. It was a great experience.
MICHAEL GVery helpful staff
JULIE BSmooth experience, hooked everything up and made sure everything worked as it is supposed too.
PATRICK LParking lot is only partially paved. But it was fine
Nancy VEverything went smoothly. Can't ask for anything more!
DYLAN TNeeded windshield washer fluid, it was winter and roads were salted.
BRIAN GThey were amazing! Only location I would rent from
JOHN WVery friendly and knowledgeable. Flexible as our plans changed.
RONALD JMike was excellent! He hooked the trailer up to my vehicle and made sure everything was working (lights), etc... Thank you, U-Haul and Mike. I will be renting in the future.
MALCOLM LNo one available at drop off time. Location closed.
MARC RI've rented trucks from here a couple times now and am in and out in just a minute or two, the owner is friendly and even had the truck warmed up and heat ready to go. If I need a uhaul again in future I will go here first for sure.
JEREMY WThis was my second rental from this location, and I will definitely return whenever I need to rent a truck or trailer.
WILLIAM TThey were very helpful and kind
PAMELA SNothing everything went well
MARK RSame thing. Wow, you guys really get your employees / representatives to provide great service.
Bradley SGot me out the door quickly and very personable and professional.
REBECCA FKeep up the good work and personal attention to detail. Great job both time with me in the last week!
RODNEY WThe people were very polite and extremely helpful. They were able to supply me with car hauler for local use and provided me with an extremely great rate. Great people and accessibility to moving equipment.
RODNEY WOnly I notice that I’ll be billed additional 34$ instead of credited opps other than that; All is well; Happy New Year 2025
KENNETH PActually there is nothing I can say everything is perfect just I do wish that those Smaller trucks had a ramp but nothing Serten people can do !
KENNETH PVery accomodating, couldn't ask for better service. would use again
wendy jYes I would very polite and understanding especially when people get stuck and when things does go well I always try to do my part to keep clean and put gas’s tank where it was !! Thank you
KENNETH PMike was great from start to finish! I would recommend this location and will use again as needed.
DARLENE KThe transaction was very smooth.
BERNEITA LMike is Fantastic to deal with!
WARD CWould definitely recommend this place ,the gentleman was very professional and helpful.
RONNIE DExcellent service! Thank you!
SUE CFriendly and helpful staff
JASON MVery quick and friendly.
LORY DGreat place to rent from. The only thing I rented a car hauler and never used it.lol
LEONARD HThank you so much for your great customer service!!
ANN Mall contact was very easy, very efficiently handled
JACK BYou were convient, and inexpensive. Will recommend and use U-Haul again.
DAWN Lvery friendly and helpful, I would rent from here again
DARRIN SMike was extremely helpful.
JUDY HFriendly staff. Well-maintained and available equipment.
Mitchell HCharged additional fees even though I checked it in online.
RIC KWe were treated with kindness and understanding since we walked in looking for a trailer rather than reserving one as we should have. There was no impatience as we debated whether to go else where our get an open trailer. The man who helped us was the best, giving us wonderful advice and wishing us the best of luck. He also made sure we were road ready to go. We will recommend him to anyone who needs to move.
RUBY HN/a
KEVEN VService was excellent! They were very helpful and friendly.
DANNY E