Customer Reviews for Hometown Rent To Own of Cadillac
(U-Haul Neighborhood Dealer)

239 reviews

844 N Mitchell St   Cadillac, MI 49601

(231) 577-1031

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 577-1031

844 N Mitchell St
Cadillac, MI 49601

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Melissa B 
Rating:
5.0

The gentleman that help us hook up was amazing. Didn't realize when we bought it back they weren't open yet called he came right down and helped us. Thank you

pamerra G 
Rating:
5.0

The owner was absolutely wonderful. He went out of his way to make sure that I had the truck i needed for my move. He was fantastic and I would definitely work with him and his business anytime. I would also recommend any friend or family to connect with him for any future needs

COREY S 
Rating:
5.0

Customer did not leave a comment.

brian g 
Rating:
5.0

Customer service was great!

MIKE J 
Rating:
5.0

Customer did not leave a comment.

Shelley T 
Rating:
4.0

Everything went smoothly!

Tim S 
Rating:
5.0

Representative was very helpful and thorough with hook up and information.

Timothy B 
Rating:
5.0

Great experience with friendly service.

Thomas M 
Rating:
5.0

Taylor is always friendly, professional & helpful. Will continue to use this and refer others to this location.

Kristine K 
Rating:
5.0

Customer did not leave a comment.

GORDON K 
Rating:
3.0

Customer did not leave a comment.

Thomas W 
Rating:
4.0

Customer did not leave a comment.

Kris T 
Rating:
4.0

Customer did not leave a comment.

Dawn V 
Rating:
4.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

I wanted to say thank you for your help. I had only minutes before you closed this past Saturday. But the gentleman stayed open long enough to assist me with a rental. Thank you again

craig m 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Douglasse S 
Rating:
5.0

Had a great experience with uhaul and recomommend it to others

Larry S 
Rating:
5.0

They told me that by turning it in early I would not get any money back.

eugene d 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Customer did not leave a comment.

Laura W 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Mary R 
Rating:
5.0

Customer did not leave a comment.

Taylor W 
Rating:
4.0

Customer did not leave a comment.

Tiffany R 
Rating:
5.0

Customer did not leave a comment.

Charles N 
Rating:
5.0

Serve free lunches! Everything was great, and easy to work with!

dennis c 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P 
Rating:
5.0

Helpful friendly staff

Douglas L 
Rating:
5.0

The issuing of the UHAUL at the Cadillac location was absolutely excellent. However, though I paid for THE RENTAL / ADDITIONAL materials on the preorder site, it was not in her system. Only the reservation was there for her to see. And, she could not see any material items that I'd ordered AND PAID FOR. So, she rung up the UHaul separate, and I paid for it separate. And, she run up the materials, and I paid for those separately, too. Tha place WAS EXCELLENT, but the online part of it was not good.

Teri B 
Rating:
4.0

Customer did not leave a comment.

Charles C 
Rating:
3.0

I did not interact with any personnel as this was an after hours drop off.

MELISSA C 
Rating:
1.0

Previous experience with this company was bad,I was charged for wrong drop off..shouldn't have..please refund the trip charge from taylor,mi drop off invoice.

Christopher F 
Rating:
1.0

Probably won’t be back! Going to advise friends against doing business there!

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Michael j 
Rating:
2.0

Car hauler trailer had ripped tie down strap and the trailer apparently wasn't inspected prior to us picking it up. We got the unit home, and as we were loading the vehicle, found that the strap had been damaged and was too short to reach the ratchet. We spent approximately 2-3 hours waiting for service and a replacement strap which was finally repaired. When we left, the strap kept coming loose on one side and we ended up stopping to tighten the strap and finally stopped and purchased two additional straps to hold the vehicle down. And then when we got to our location and dropped the unit off with more fuel in it than when we picked it up, the drop off location charged us $52.00 to put fuel in the vehicle. We will never rent from U-Haul again.

Mark T 
Rating:
3.0

Customer did not leave a comment.

aaron W 
Rating:
4.0

Customer did not leave a comment.

Dennis R 
Rating:
3.0

Clean and maintain vehicles after uses would be helpful

Laurel M 
Rating:
3.0

It's a very dismal setting. But, good enough to drop off equipment. Girl was on the phone. She acknowledged me. Just had me give her the keys and I left. I was charged extra miles later. It was o.k. but I would've like to of handled it all at the time I dropped it off. Still an o.k. experience.

Michelle B 
Rating:
5.0

I understand you are there to make a profit but some sort of refund when equipment is returned early would be nice. I returned my trailer at my destination 1 day early and there was a new customer just waiting for someone to show up with a trailer. Moving is stressful enough and then you have rental equipment to deal with.

David P 
Rating:
5.0

Customer did not leave a comment.

keith m 
Rating:
4.0

Customer did not leave a comment.

RICHARD E 
Rating:
4.0

Customer did not leave a comment.

Dennis R 
Rating:
5.0

Customer did not leave a comment.

DEBBIE B 
Rating:
5.0

Customer did not leave a comment.

RANDALL L 
Rating:
5.0

0

David T 
Rating:
5.0

Customer did not leave a comment.

Gerald D 
Rating:
5.0

Customer did not leave a comment.

Jim T 
Rating:
3.0

Customer did not leave a comment.

Lyndon C 
Rating:
5.0

Great service and lady that took care of us did a great job. Thanks

Rick L 
Rating:
5.0

Make sure the hitch is securely tightened to the ball.

Steve W 
Rating:
5.0

Taylor was wonderful great customer service

Kc R 
Rating:
5.0

Customer did not leave a comment.

Lynelle Y 
Rating:
4.0

Customer did not leave a comment.

SCOTT C 
Rating:
5.0

Everything was perfect

julie b 
Rating:
5.0

Customer did not leave a comment.

Marwin G 
Rating:
5.0

Customer did not leave a comment.

CORY D 
Rating:
2.0

Customer did not leave a comment.

jordan j 
Rating:
5.0

Customer did not leave a comment.

Maryanne M 
Rating:
5.0

Overall great to work with.

keith m 
Rating:
3.0

Get all milage from customer before payment and apply

Kirk M 
Rating:
4.0

Excellent and prompt service from Kevin!

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

You folks are awesome! Thank you!

carol h 
Rating:
2.0

My pick up time was 9am and no one showed up until almost 9:20am. After all the paperwork and the process of the employee opening the store starting up the computer etc. I didn't get out of there until roughly 9:45. I was on a scheduled and this definately didn't help.

Tyler S 
Rating:
5.0

Continue with your friendly and excellent service.

Garry M 
Rating:
4.0

Keep the equipment clean for the next customer. Thank You.

Luis A 
Rating:
5.0

Customer did not leave a comment.

Marie P 
Rating:
5.0

Customer did not leave a comment.

Lori H 
Rating:
5.0

Customer did not leave a comment.

Lynn B 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

Excellent customer service!

WILLIAM P 
Rating:
5.0

Customer did not leave a comment.

Tiffany M 
Rating:
5.0

Best U-Haul rental experience ever.

Richard S 
Rating:
4.0

Customer did not leave a comment.

Alexander N 
Rating:
5.0

Great service. Friendly. Convenient

David D 
Rating:
5.0

Customer did not leave a comment.

PAUL E 
Rating:
5.0

Customer did not leave a comment.

CORY D 
Rating:
5.0

My first reservation was totally wrong. I was sent to Universal and they did not even have a mobile system set up. Luckily Hometown Rent to Own came to my rescue.

Racquel S 
Rating:
3.0

One tail light was not working. U Haul sent a service truck to our location and Got it taken care of.

Yvonne M 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

It was great, trailer parked in front and ready to go!! Kevin assisted with hook up and very helpful:)

Kelly H 
Rating:
2.0

When I arrived to pick up my truck there was a sign on the door saying "Back in 20 minutes". I waited almost an hour before someone showed up. Then she gave me the wrong key. When I returned to get the right key I had to wait another 10 minutes & she couldn't find the key. I had to look over the counter & point it out to her. Horrible Customer Service.

DAVID F 
Rating:
5.0

Very helpful staff.

Scott W 
Rating:
4.0

Customer did not leave a comment.

DEBORAH O 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
4.0

Customer did not leave a comment.

Teresa O 
Rating:
5.0

Customer did not leave a comment.

Micheal h 
Rating:
5.0

Customer did not leave a comment.

Vincent M 
Rating:
4.0

Very nice, smooth off hour transaction

David L 
Rating:
5.0

Customer did not leave a comment.

Niklos D 
Rating:
5.0

Although we couldn't use the trailer because our trailer hitch had an issue the young man there was very helpful and kind. He did all he could to try and help us. Thanks

Cliff K 
Rating:
5.0

1.) My experience with Home Town Rent to Own was excellent. (A+) 2.) The reservation process was difficult getting the operator to understand what I wanted to rent and where I wanted to rent it from. (C)

Tom D 
Rating:
5.0

Very kind and professional people there. Thanks :)

Lisa F 
Rating:
5.0

Customer did not leave a comment.

Alyssa K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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