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LADONNA LYNN Z.
Customer Reviews for Hometown Rent To Own of Cadillac
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't rent leaky trailer
JEFFERY UITTO S.Good counter people - knowledgeable and friendly - I have rented from here a few times and will continue to do so in the future.
Larry C.Free doughnuts..lol..
BRIAN DEAN K.Dropped off after hours. Very confusing self drop off procedure via smart phone. I took photos to prove I dropped it off but the app wouldn't accept the one I took. Had to get out and take more.
Daniel S.Not charging everyone the clean-up fee because I didn't get it dirty it was dirty when I picked it up
CANDY ANN P.Very nice and helpful
MICHAEL ROSS M.When I walked into the facility people I was wearing a mask due to covid-19. There were 3 employees in the facility. None of them were wearing masks. This facility is not taking my health and safety into consideration.
TROY MILTON R.Good experience start to finish.
WALTER JOSEPH W.Price quoted was not what I was billed. You should be upfront with hidden cost!
LARRY JOSEPH D.Smooth process all the way from beginning to end
JON EDWARD T.Nothing. The service was excellent.
GERALD LYNN A.Good location great customer service thanks
ERIC MICHAEL H.Parking lot surface was in poor shape.
PAUL GERALD T.Jeb and Kevin excellent helped load vehicle quickly. I had 13 hour trip so awesome to be in and out. Thank you To 2 rock stars
Joe B.Great experience. Great move. Thank you!
JANINE L.good location
JON ROBERT W.The guys were very friendly and helpful.
CAROLYNMARIE C.Just the gas mishap & getting charged for an extra day due to lack of appropriate communication @ the pick up site. U-Haul credited the extra day charge, however.
Samuel S.Your guys website dont like working.it keep restarting and keep deleting the photos I tookof the truck
Krystal P.Keep up the good work
JOSEPH DANIEL B.Excellent and friendly service. Much better than the other place in town that makes you load the trailer yourself. I will be going back anytime I need to uhaul to this location. Excellent service.
ANDREW WILLIAM R.Very quick and easy with no hassle, with great customer service!!
chad W.Update your phone number on the website
GARY LYNN P.Appreciated that I could do almost all of it on my phone. Love the contactless
Barbara C.I just dropped the key into the drop box. I had no interaction with the people in charge.
Robert P.I received a receipt that said I was charged 52.50 and the gas was left at 1/4 tank more than what I picked it up. It was picked up at 1/4 tank and left at 1/2 tank. I need to be credited back 52.50, not charged. Please correct and notify me when done. Thank you
chrissy R.