No dropbox. No explanation how to drop the key. No return call.Sungheum L.
Customer Reviews for Hongsen Intertrading LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check engine light went on as I drove away. Roadside service came/checked truck, said safe to drive. Light remained on entire trip. Driver's door difficult to latch closed. Nice, friendly U-haul staff in Elk ridge.MaryAnn W.
I was on the cold while the contract for s been signed. For reasons that i do not know of, There was no access to the pick up location office.Arinze O.
I got there after 8:00 p.m., after close, and it was very confusing. There was no signage for U-Haul and no night drop instructions anywhere.Edward T.
Horrible customer serviceZachariah D.
I completed a self return of the U-Haul after hours as per the contract but there was no drop box for the key, the contact # on the contract was useless since it was a Saturday, and it took 45 minutes of being on hold on the phone and asking 6 different U-Haul customer service reps where to leave the key before finally being told that I can just leave it under the driver's seat.Emily R.
The pick up location was very sketchy. It was the last block of a random business center. No one knew anything about the truck. It was scary .Shyanne J.
Location wasn't available after hours, and the next day the person who worked there, wasn't even aware they were a uhaul drop off site.....Randy T.