Gas tank was drilled through. The truck was backed into a tree. Turned on the truck and the tank was on E. Went to the gas station, gas tank had been drilled through. Had to call roadside assistance after driving back to the location. Still had to pay. No discount, nothing. Will never use U-Haul again.
Jessica J
Customer Reviews for Hood Ave Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy I rented from was a gentleman
MICHELLE JThey overcharged me for things
Joshua GThe gentleman was very friendly.
LASHAWNDA HI would not recommend U-Haul to anyone. The location and staff at this address were awesome and lovely. However, your staff at the hogan location that I originally started with, is pure trash. I would live for someone from corporate to give me a call because this whole experience was insane and something I, or any future customers, should ever have to go through.
Jennifer MNo less than 20 minutes after picking up the Truck, which was nearly on empty, we stopped to fuel up. As we were fueling up, it was identified that fuel was pouring out from under the truck. When calling the office we were instructed to return the truck to the site. Clearly it was not understood the amount of fuel pouring out of the truck or the safety hazzard this poses. We were then instructed to call roadside assistance. It would have been appreciated should someone in that office help facilitate getting someone to the gas station. In total, 4 hours of back and forth and waiting at the gas station as a repair man came to fix the truck. We spend $80 in fuel that literally went down the drain. This was the worst rental experience ever. Not to mention, the inside of the truck was dirty and had white chalk like chucks inside. We ended up tracking this residue inside our home. Overall - We would never use that location again and would never recommend that location. The lack of customer service or care. Note - Uhaul gave us the truck a day early to better prepare for their busy day. By doing this we needed to pick up the Truck from a different location other than the one we orginally selected. The gesture was appreciated, but it was such a colossal waste of time and in the end - not worth the hassle.
Sam PThe gas was on empty , we spent $40 on gas . Would like a reimbursement
ASHLEE MQuick and easy. Excellent customer service. I would go back again
CHERI GShowed up 20 minutes after scheduled pick up time
ALEXANDER TEverything went smooth
Michael BNo customer service. Rude. Felt like I was making them do something they didn’t want to do, by renting me a truck. Will never go there again. Windows looked like it was held in with tape.
Chris PThe phone check in process was tedious and portions felt unnecessary. Also, I watched the truck return video and it made no mention of refueling before drop off so o thought the gas was included in the mileage fee. I would have gone to the gas station and paid $2.00 instead of the $12.00+ I was charged for less than 1/8 of a tank.
Stacy B