I would not recommend U-Haul to anyone. The location and staff at this address were awesome and lovely. However, your staff at the hogan location that I originally started with, is pure trash. I would live for someone from corporate to give me a call because this whole experience was insane and something I, or any future customers, should ever have to go through.
Jennifer M
Hood Ave Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gresham, OR 97030
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No less than 20 minutes after picking up the Truck, which was nearly on empty, we stopped to fuel up. As we were fueling up, it was identified that fuel was pouring out from under the truck. When calling the office we were instructed to return the truck to the site. Clearly it was not understood the amount of fuel pouring out of the truck or the safety hazzard this poses. We were then instructed to call roadside assistance. It would have been appreciated should someone in that office help facilitate getting someone to the gas station. In total, 4 hours of back and forth and waiting at the gas station as a repair man came to fix the truck. We spend $80 in fuel that literally went down the drain. This was the worst rental experience ever. Not to mention, the inside of the truck was dirty and had white chalk like chucks inside. We ended up tracking this residue inside our home. Overall - We would never use that location again and would never recommend that location. The lack of customer service or care. Note - Uhaul gave us the truck a day early to better prepare for their busy day. By doing this we needed to pick up the Truck from a different location other than the one we orginally selected. The gesture was appreciated, but it was such a colossal waste of time and in the end - not worth the hassle.
Sam PThe gas was on empty , we spent $40 on gas . Would like a reimbursement
ASHLEE MQuick and easy. Excellent customer service. I would go back again
CHERI GShowed up 20 minutes after scheduled pick up time
ALEXANDER T