Easy and convenient location and owner is excellent.
SHARON W
Customer Reviews for Hookamania
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon returning the truck, I was charged for the pick-up location’s mistakes. I fueled the vehicle back to 163 miles. Two miles over the required limit and they still charged my card for fuel replacement. Also, I was charged for a moving blanket that I did NOT receive. At this location, I immediately notified the clerk about the missing blanket, however she didn’t inform the store manager of the situation. I had to drive back to this location to inform the manager myself once the additional charges were authorized. The manager, Sam, was very pleasant! He went over & beyond to explain the charges in detail of why I was charged the additional fees. Once I explained the situation to Sam with photographed proof, he immediately apologized for the miscommunication on the clerk’s behalf and guaranteed he would get to a resolution. Although I will NOT be a returning customer to U-Haul, I would recommend this location based off of the customer service that Sam provided.
DEONDRA REverything ran smoothly and quickly. Great customer service. 10/10 would definitely recommend this location.
Amy M