Customer Reviews for Hoppys Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hoppys Food Mart

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Ameya L.
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MITCHELL C.
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Carlos P.
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The man in the counter is very unfriendly and hostile with the costumers! Doesn't like questions and seems like he is not even listening to you! That's the only reason for a very negative feedback, because everything else was ok.

Ziad A.
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dexing C.
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Ishan S.
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Dhruv M.
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Trushar P.
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Mansour A.
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Provide a printed manual instead of having to print online, which was not possible or convenient for me. All else was perfect. Thank you

Vladyslav T.
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Michael C.
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Jonathan D.
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Sidney C.
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JACOB S.
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The App. it's extremely annoying and inefficient that i have to enter my Driver License details and picture every time i reserve a truck, or the fact that you don't keep my credit card details although i ask for it. the app can be significantly improved.

Oleg S.
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Anil B.
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Adony B.
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Bryan M.
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Everett B.
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Much better to rent here than at the u-haul store on el camino in sunnyvale.

Charles C.
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April S.
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ART M.
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i reserved a truck for at the Fremont location and they didn't have it the day i needed it and had to drive to Sunnyvale, then they advised me to get the 15 foot truck and i said since you're recommending the 15 footer i'll take the 20 to be safe. well my stuff didn't fit and i had to make a 2nd trip. my drive was 5.5hrs away and wasted a whole day driving back. this is for the Fremont location. Hoppy was great at helping me.

Charles C.
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Backup rearview camera for the trucks would be very useful and help to improve safety.

Saadallah H.
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Shreyas M.
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Shreyas M.
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Helpful staff

Deborah B.
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The entire experience was excellent - this was my first time to rent a u haul vehicle - Mr Hoppy was patient and considerate with me . I could tell he was well loved by his patrons and I will definitely recommend him . Thank you .

Ramana I.
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Gilberto C.
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Pratik P.
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I filled the tank to 3/4th as suggested in the agreement, but still I have been charged for 7+ dollars for gas. This is ripoff

Shan M.
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Jeff H.
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Saransh J.
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Nice and simple experience.

Zongxuan J.
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Shikai T.
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Nicholas K.
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Excellent experience. Clean equipment and great customer service! Would absolutely use this location again.

George K.
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Akio O.
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Jeffrey T.
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Akio O.
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Andrew H.
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John G.
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Great experience. The truck was ready for my pickup. And the Uhaul pickup store provided easy access to major streets.

Pamela W.
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The employee/owner Of Hoppy's was so considerate in calling me a couple days before to confirm my reservation and let me know I could save a lot of money by picking up and dropping off the uHaul at the same location instead of going to two locations very close to each other. He was very thorough with making sure we had everything we needed!

Ernesto M.
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Etuini T.
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Make sure that the website doesn't automatically change the pick up address. After the agent booked my reservation I went home and noticed he booked the wrong date. I went online and changed the date and added insurance. Didn't change the pick up location. When picking up my reservation the pick up place was changed. I'm sure I didn't change it.

Pradeep S.
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Arvind K.
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Not a clear definition of all cost while renting. Advertising with $19.99 and final cost for 1:30 hours rental comes as $55 is dishonest business. Environment tax, fuel surcharges, dollar per mile cost is forcing me to think before renting truck from uhaul. Also, uHaul agency is behaving like we are going to break his truck, providing oldest truck in fleet.

Shreyas M.
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Mikiko M.
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This is by far, this is one of the best Uhaul services I've ever encountered. The counter service was great, and all the equipment were all clean and well maintained. They get the 10 stars!!

Yitian Z.
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Gilbert V.
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Neil M.
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The gentleman at Hoppy's Food Mart was extremely helpful. I drove a few extra miles to his location because his customer service was clearly a cut above the other mid-peninsula locations I called.

Shreyas M.
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Shreyas M.
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Wendi Z.
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Huimin M.
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There was a lot of confusion and delays in mobile checkout process. It definitely can use some real time customer support - not texting and waiting.

Robert L.
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Staff at location were friendly and helpful. Was offered the inspection of multiple truck sizes. Purchase process is streamlined and takes very little time to complete.

Enrique L.
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Laquisha H.
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They treated me better than I deserved. I was in a rush and they still ensured proper documentation which is a necessary step these days to validate driver's license and credit card match. I would recommend this location to anymore needing a moving truck!

Douglas N.
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Gary M.
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Hoppy was very helpful and nice!

Shreyas M.
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Simon S.
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Par M.
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The mobile pickup experience is laborious and the steps for identification for international customers are cumbersome

rudy K.
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The vehicle was clean and performed well. My only concern was that the air conditioning was not working. Only hot air came through. I mentioned this to the person who rented the vehicle to me after I returned it.

Matt R.
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Muhammad Z.
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I drove 20 miles from shop to return top shop, the fuel tank took $13.87 worth of gas.. that's so horrible, these sublets steal gas from innocent customers.. they have fixed these gas gauges

Shreyas M.
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Very helpful staff.

Richard R.
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Everything was too notch.

YONGFA F.
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Robert L.
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Friendly greetings. Quick completion of documentation Answered all questions.

ESMERALDA R.
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David J.
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In my experience, everything was nice and smooth. The Online Service is so easy even for a senior person like me. The Staff at Hoppys was great! I'm very thankful. Dj

Joy D.
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Yun W.
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Please be more through with explanations when we have concerns or questions

Shridhar S.
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Stephanie B.
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all was just fine

Elizabeth C.
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Thank you very much! The owner of Hoppy's was very friendly and kind.

Scarlett C.
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We been going to Hoppys Food Market for many years. We are always happy and satisfied with his services. I always recommend everyone that needs a U-HAUL to go to Hoppys. Being in Real Estate it is important to rent trucks last minute. Hoppys always accommodates to our needs and requests. Amazing customer service!

Jose V.
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The customer service was fantastic at this location.

Russell T.
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David T.
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Comment: The person in charge of the convenience store where I rented the U-Haul was particularly efficient and friendly.

Samuel D.
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Convenient, quick and easy.

Kevin O.
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Jack G.
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Holger P.
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Diane C.
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Douglas C.
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aman V.
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Rent from them often. Great people and great service. Happi the owner is the best....

Janet B.
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Shreyas M.
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Johnny L.
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Harshad S.
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The website said that I can use a dolly for furniture moving after hours. There was no dolly in the truck and I just couldn't move anything big. I told the shop guys about this problem and they were not understanding about it. They just said it's not our problem we can't do anything.

Jaime S.
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Michael B.
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Making it clear on the reservation page that the name on the order has to match the full legal name (middle initial included) would have reduced the trouble I went through for my pickup. Otherwise, nothing was bad.

Christen G.
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This location was great. However, the UHAUL online dashboard on my account took minutes to connect, when it did. The app was no better. Additionally, it wouldnt allow me to return the Van i rented after i was done, claiming i had no rentals. Im very grateful there was someone there to take my key and handle it. Im hesitant to try the mobile pickup & dropoff feature in the future at a different location, even tho its very useful otherwise and would be my preferred method if the above problems werent present. If UHAUL made the service reliable i would super appreciate it and consider renting more in the future.

Gilbert V.
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Paul P.
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Justin P.
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Kaman C.
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No reviews have been submitted for this location.

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