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KATHY S
Customer Reviews for Hoppys Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only issue I had was the left brake light became inop during the trip.
charles cI wouldn't recommend u haul to my worst enemy.. they have false advertisement they reel the you I'n with the 20 rental bull shit and then make you sign the contract before they add the hidden fees of 100 l for what they dont say..and you can't say anything because you already signed contract ahead of these fees.. crooks there no different from the crooks on the street.. and that's the truth don't do it I'm sure there are other more honest rentals .
Jose GThe owner was fantastic. Really great experience.
RITA SWay better than any other location. Excellent and fast service.
CHI SGreat experience renting a vehicle, very nice and helpful customer service.
FELIPE RGas tank was 7/8 full. That means 27 gallons of gas in a 31 gallon tank. I returned it full in Denver. California site should have had 4 more gallons of gas at $4 per gallon. That’s $16 dollars worth of gas that U-Haul dealer should have had in tank
Michael LHoppy is very friendly and helpful
WILLIAM FVery friendly and helpful owner. Highly recommended.
Andrew DOwner is super friendly and so helpful! I will only rent from this location!!
MARIA GThe owner of this pickup location is super friendly and nice. The equipment is also super clean. If you are new to u-haul trucks, he will give you a tutorial of the truck's features.
MINGLEI XEasy drop off and the person at Hoppys took care of everything - all I had to do was leave the key.
JAY HThe new car is truly hard to use compared to the old van.
Yiheng LHoppy was friendly, helpful, and professional. Wonderful experience.
THOMAS CThank You Hoppys and U-Haul. Everything was awesome!!!
Douglas CParking for personal vehicle
David VGreat experience at Hoppy's, friendly and helpful staff
SKYLAR SThey were so very friendly and even let me sit down in a chair while I was waiting for my ride after dropping off the U-Haul
VICTORIA PHoppies U-Haul vehicles are always clean and ready to go when needed. Thank you very much, Hoppy.
MANUEL GSelected "No" for personnel because I did contactless drop-off and didn't engage with any personnel upon drop off.
Heather MOwner make the process very efficient.
Niel WIt was a drop off. No interaction with staff, but the process worked well.
DAVID MExcellent customer service! I’ve gone there multiple times now and would happily do so again.
Alexandria LHoppy's is great, friendly service always.
Carlo HKeep up the good work and having vehicles available, Thank you
MANUEL GExcellent customer service!!!
Michael DThey were nice people. Everything was totally easy and simple and good I am very happy. I will always be with you guys. Thank you so much for everything.
SAYEDSEFATULLAH MThe van I rented drove well and was in very new condition
MICHAEL VNo concerns or issues with the pickup location. Believe it was only lucky timing that I was able to pick up the equipment in a timely fashion, as the primary function was to sell lotto tickets, liquor, and cigarettes. I requested to pick up from a location specific to renting U-Haul equipment less than 2 miles away, which was confirmed, then changed later on. Prefer that U-Haul honor my request.
BRIAN CI felt that this location was closer to me and the vehicle was clean and ready to go. Good job Hoppy at Hoppy Food Mart Keep up the good work.
MANUEL GFriendly and fast service
SUMIT SHoppy and crew were excellent
JEFFREY BWhen I picked up the vehicle, I was given a long lecture by the person who owned the store. He was actually quite rude. And then on the day that I was to return the vehicle, he called me an hour before it was due back to "make sure I was going to return it" I wanted to rent from my grandfather I would do so. Otherwise, the people that own the shop should be professional.
KRISTINE FService was very friendly and quick
Isabelle HExcellent staff!
Andre CCustomer service was great The truck was very old and minimal , did not even have power windows or power locks No way to connect a smart phone in this day and age Quite disappointing
Krishna BSmooth transaction. Customer service at the first location was great!
JAYLAN RThey did an amazing job with communication and making sure I had the right vehicle.
Helen W