Equipment worked well. The cost was really reasonable. I was very happy with the whole experience. Have recommended to my friends and I would use U-Haul again when I need to rent equipment.
Vassie V
Customer Reviews for Horizon Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean, and efficient. Quick and see less hook up.
JOHN BProfessional, quick and friendly.
Malcolm SThe staff was courteous, professional and accomodating
DEBORAH ECheck tire pressures on rental.
RICKY HExcellent service
RHONDA AVery happy. Fast service
Brian GHe was over run with returns but took ours anyway. He saved us a 4 hour round trip.
JOHN MAlways great to drop off here
CARTER UDropped off on Thanksgiving, no employees were working.
Kerri MFantastic and engaging customer service. Professional throughout the process. Warmed the vehicle before my arrival! I will definitely recommend to others and I will use them again.
EDWARD SThis was a great source and I actually like the trailer pull behind better than the trucks because they are lower to the ground and easier to load and unload , I like the trucks as well but the trailers being lower are awesome and don't weigh hardly anything and much better on every thing , thank you very much
clarence hExperience was perfect.....trailer was pulled up ahead of time and connected for me
Steve DAlways great service at Horizon, Woodlawn
Duncan CBilly at Horizon Equip rental in Woodlawn Va. Is the best !! We have worked with him several times. He takes "Customer service" to the highest level. Thank you Billy !!!!
Bob KMake sure the car transport is connected properly
Cindy ASuper nice! Will definitely use again!
Michael KGreat location, they were very friendly and helpful. First time I have gone to a U-Haul and they actually used my license and payment method that I had uploaded. Great service.
JOSEPH DThe gentleman was very helpful and courteous.
Elizabeth WYou are idiots. Instead of making one way rates reasonable you charge stupid rates for one way so I drove one thousand miles with your auto transporter in one day ,five hundred empty ,five hundred loaded and paid sixty bucks. So instead of you fucking me on price I fucked you. One thousand miles on your tires, and wheel bearings,and hitch assembly. Keep up the good work. Assholes
RICKY KMy original drop off location was Hillsville VA. When I called ahead, they said that location was “full” and the nearest location was over an hour away. Rep was not helpful until I insisted it was not freak me then she finally found a location within 3 miles.
Michael Ffree beer and pizza
David GHelped me get a truck right away when I needed to move quickly.
michelle cExcellent customer service and knowledge staff! No improvement recommendations.
Detra PPlease make drop off locations more flexible and without extremely high charges that the dealers can waive! Your dealers aren't happy about the rerouting of equipment and uhaul transportation department calling customers and telling them they can't deliver where they want!
aaron bGreat experience.. extremely nice and helpful man at the rental place when we picked up the truck.
Rachel FAMAZING SERVICE!!!
BRENDA DHorizon rental is a pleasure to deal with. Great customer care. Always have needed trailers.
dennis jClosed when truck and trailer dropped off
PEGGY PBest service ever
Angela SBilly was great.
KEVIN JExcellent Customer Service. Equipment in very good condition.
David WInstructions from email to drop off the uhaul equipment not very helpful
Douglas GHighly recommend. Friendly staff and very helpful.
Anthony BQuick and easy service for vehicle return.
Lawrence PBilly was very helpful and even called me back the next day. I was very pleased with their knowledge and helpful support
Kimberlee MEverything was easy from reservation to pick up! And the customer service was excellent! Agent was super friendly and helpful! They didn't have a dolly I kinda needed but they made up for it!
Richelle TI couldn't ask for better.
Judy EAll was in very good order and equipment in excellent condition
Charles TExcellent customer service and support from the personnel working at Horizon Equipment Rental in Woodlawn.
Patrick SHorizon Equipment Rentals was easy and fantastic to work with and I recommend them to anyone. Uhaul as a company needs to fix some issues. Their system tried to change my pickup/drop off location twice. The Horizon Equipment Employee was nice and willing to fix the issue on the spot.
Benjamin MAwesome customer service!
Michelle AAlways excellent! Billy took care of exactly what my daughter needed without any hiccups or problems! Thank you for the amazing customer service.
Ashtyn S