Customer Reviews for Horizon Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Horizon Storage

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GERALD F.
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I was treated with respect no issues

Shelly N.
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We had a great experience. In terms of renting and returning moving equipment, this was a smooth and easy process.

MARGARET B.
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Customer did not leave a comment.

Gregory K.
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Mark has always been very nice to work with. We rent a storage space from him as well and he has always been very good at customer service.

Jim W.
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Customer did not leave a comment.

Anthony L.
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I have a CDL and have driven numerous types of vehicles, I did a full inspection while fueling above the initial inspection to sign papers and could find no issues, which have great peace of mind about the mileage I was about to drive. The gentleman here in Miles City Montana runs a tight ship with his vehicles and I would be happy to drive one of his trucks again. Thank you.

Jory B.
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Customer did not leave a comment.

Christie M.
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John E.
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Originally I wanted to rent a 6x12 but it was not available to guarantee that it would be there. When I arrived there, there was a 6x12 in the lot. I inquired, was told it was not reserved but it had a flat tire so it was unavailable. How difficult is it to replace a tire? Not that hard or time consuming! Really needed the 6x12, but I guess U-Haul will make more money off me as this will require an additional load because I was limited to a 5x8

Mark P.
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Customer did not leave a comment.

coral M.
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Nothing, return was fast and easy!

Edward H.
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Trudy O.
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Leonard S.
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Dominic P.
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Darell L.
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Tim V.
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JACKIE W.
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Janet E.
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Quentin H.
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Mark P.
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Greg M.
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Closer to originsting location. Thanks

Camille B.
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Customer did not leave a comment.

John W.
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A1 service.

Wade B.
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The center rep was one of the best I ever had...explained everything very well... will definitely use that location again.

Mackenzie S.
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Drop off was easy. Check in was smooth. My only question is; why did I have to return it to the location provided in Miles City when there is a U-Haul in Forsyth MT?

R.J. A.
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Customer did not leave a comment.

CURTIS A.
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Th Mark, thanks for your help. Curt

helen C.
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So satisfied with this experience . Friendly , great customer service, everything was explained even when I brought it back .. If i ever need it again this place is it Thank you

LA DONNA E.
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Customer did not leave a comment.

Chris J.
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Mark is probably the only intelligent person working for UHaul. He uses common sense when scheduling, he provides customers service, he's fair by providing equitable solutions to problems, all while looking out for the best interests of the company. I wish I could hire him!! Yes! This is by far the best run store this company has. UHaul on-line system is a disaster at best and their customer service call center is pathetic. If you're in Miles City, stop in to talk to Mark. He'll fix it and get you on your way!

Joshua C.
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Customer did not leave a comment.

Joel R.
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Cindy A.
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Mark went above and beyond to accommodate us for our trailer rental!

Ty B.
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Everything went great, very satisfied!

Kyle H.
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Customer did not leave a comment.

Daryl S.
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Mark was very helpful and prifessional.

Elaine N.
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Customer did not leave a comment.

Brent R.
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Started by renting truck & trailer online which turned out to be a mess as nothing online indicated what I had rented was even available. Only after contacting original dealer in Bowman ND before my pickup date did I find out dolly was not available which changed my move date & pickup location. ND & MT Uhaul offices helped (Fargo & Billings) trying to find a dolly. Online reservations should indicate if equipment is not available when selecting. Had I not called in advance I would have showed up expecting a truck & dolly only to dind out dolly was not at that location.

Dave W.
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Customer did not leave a comment.

Wendy K.
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The guy that runs this place is FANTASTIC! Wish all Uhaul people were like him..be a better company.

Max B.
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The owner goes above and beyond and yes I will always do business there..

Josh V.
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Thank you great service

Rhea W.
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Customer did not leave a comment.

Chris K.
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Make sure if someone has a reservation that they have the equipment ready at time of reservation.

Trish D.
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The Miles City dealership is wonderful so very helpful

Susan M.
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Keep up the great work///1

ANTHONY S.
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Customer did not leave a comment.

Caleb S.
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Greg Q.
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David M.
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Better communication between the online and location.

Molly L.
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GEORGE J.
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Richard S.
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Sue B.
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Joshua S.
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Paul H.
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Clean, well maintained equipment. Mark is easy to work with and explains procedures and requirements well.

Sue B.
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jessie B.
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Dick D.
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Mark is a good representative for UHAUL

Lynn H.
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Vonnie G.
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James L.
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Jeff E.
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keith B.
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Jeff E.
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JOSEPH D.
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Joe V.
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Vickie D.
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Great guy

brittany P.
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The truck was not clean. We had to wipe everything down with clorox wipes. The truck was well-maintained. The office was filthy. I didn't even want to sit on the chair. This was a brand new truck and I was disappointed that it had manual locks and windows. It is really hard to roll down the passenger side windows in that huge truck if you are driving. Also, my younger child in a car seat was with me and they couldn't lock or roll down anything themselves. I think for the price Haul could at least provide it's customers with that little luxury.

Norman M.
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Owner was very friendly and helpful

Michael V.
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None. Great experience.

Susan S.
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Customer did not leave a comment.

Theresa C.
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Customer did not leave a comment.

SUSAN T.
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We had to travel 4 hours to pick up the uhaul when there was a truck sitting at the Sidney Uhaul where we moved from. More equipment needs to be available. The customer service people were amazing. Great customer service!

Della A.
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Customer did not leave a comment.

mark M.
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COLE L.
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Paula H.
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Marie B.
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Find a way to cut the costs.

Elizabeth D.
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The pets working was late to the scheduled pick up.

KEVIN clyde A.
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Lol, dump some 3/4 mix on that red clay drive.... Easy to find and access. Again, everything I would Expect.

Branislav D.
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For very long distance, it was not comfortable and used lots of gas.

Robert S.
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Mark was great. A little mixup on reservation, but Mark fixed it.

Charles C.
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Customer did not leave a comment.

mark M.
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I called to see what their hours were so i could drop off my trailer. they phones had been forwarded but the man who answered was more than helpful and willing to come back so i could unhook the trailer yet that evening. he got me checked in and on my way. what great uhaul customer service. i wouldn't use anyone else for moving.

jack L.
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Customer did not leave a comment.

Tony E.
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I was provided with instruction on how to safely drive the truck as well as detailed information about how to contact uHaul if there's trouble. The truck was in tip-top shape.

Steve R.
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Customer did not leave a comment.

Janice C.
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good customer service. answered all my questions.

kirk S.
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The owner went out of his way to get what I needed.

Kevin R.
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Not a customer friendly experience. While our situation was conflicting, he did not make it any easier with his attitude and his solution solving style.

Kevin D.
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The original location was closed when I called to get the truck. They were on vacation for the week. I had to get a truck from the other location in Miles City.

Cheryl M.
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Customer did not leave a comment.

Susanne C.
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Customer service was the best Very nice and helpful person in Miles City Montana

Susanne C.
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Service was great When I need to rent again I be back for sure Excellent customer service!!! Helpful putting my car on tow dolly strapped it down made it from Montana to Oregon didnt need to tighten straps once Very nice gentleman at Montana office

Cheryl M.
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Customer did not leave a comment.

Mary R.
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Mark. The manager at horizon and storage uhaul is professional. He will do everything to ensure what is needed.

Joe J.
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Trailer leaked from roof

Breanne L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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