Customer Reviews for Horizon Storage
(U-Haul Neighborhood Dealer)

448 reviews

10 Tractor Ave   Miles City, MT 59301

(406) 232-0007

Location Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(406) 232-0007

10 Tractor Ave
Miles City, MT 59301

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The employee was great and very knowledgeable. He hooked everything up for us a well. Just fantastic.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Mary Lou W. 
Rating:
4.0

Make sure battery connection are tight as well as checking oils & etc. Negative terminal came off after first stop good thing I have some knowledge of vehicles

Barry L. 
Rating:
5.0

Mark Zumpf provided me with outstanding customer service.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Steve Z. 
Rating:
5.0

Everything was top of the line service

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

DEE A. 
Rating:
5.0

nothing. The U-Haul team went above and beyond to make sure that the equipment was clean and ready to go, and took extra time to walk me through how to check oil, add washer fluid, etc. and drive safely on the road.

Maja H. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Mark is very efficient and helpful.

James B. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
2.0

Modern equipment

CHRISTOPHER T. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Blayne W. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

Fred F. 
Rating:
5.0

Customer did not leave a comment.

Deanna H. 
Rating:
5.0

They made this as easy as it gets.

WIlliam M. 
Rating:
5.0

Bluetooth in vehicles

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
3.0

Customer did not leave a comment.

ARLYNN I. 
Rating:
3.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Nothing

Coral M. 
Rating:
3.0

Customer did not leave a comment.

KEENAN R. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

The manager was friendly, helpful, and kind. He was very thorough in showing me the vehicle.

Gayle H. 
Rating:
5.0

Rented the Uhaul motorcycle trailer. Transported a goldwing, trailer is prefect and has great tie downs and a built in wheel chock that works great.

Rich P. 
Rating:
4.0

Customer did not leave a comment.

Miriam V. 
Rating:
4.0

Customer did not leave a comment.

darell K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Great customer service!

Christopher B. 
Rating:
5.0

Excellent service, just Excellent

Robert M. 
Rating:
5.0

Never caught his name, but the guy that runs the uhaul in miles city is great. He's the only one there but he runs a uhaul better than the big city ones with multiple employees.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

Will S. 
Rating:
5.0

Excellent customer service!

Jolene B. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Aren B. 
Rating:
3.0

Nothing I can think of

Leiloni W. 
Rating:
5.0

Horizon was great

Thomas C. 
Rating:
5.0

I really appreciate that I could come in and pick up the truck without having to make contact with anyone! The trouble I was having with my phone (user error) was quickly solved by Julia on the phone!

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

Phillip D. 
Rating:
5.0

I was treated with respect no issues

GERALD F. 
Rating:
5.0

We had a great experience. In terms of renting and returning moving equipment, this was a smooth and easy process.

Shelly N. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
5.0

Mark has always been very nice to work with. We rent a storage space from him as well and he has always been very good at customer service.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

I have a CDL and have driven numerous types of vehicles, I did a full inspection while fueling above the initial inspection to sign papers and could find no issues, which have great peace of mind about the mileage I was about to drive. The gentleman here in Miles City Montana runs a tight ship with his vehicles and I would be happy to drive one of his trucks again. Thank you.

Anthony L. 
Rating:
4.0

Customer did not leave a comment.

Jory B. 
Rating:
5.0

Customer did not leave a comment.

Christie M. 
Rating:
3.0

Originally I wanted to rent a 6x12 but it was not available to guarantee that it would be there. When I arrived there, there was a 6x12 in the lot. I inquired, was told it was not reserved but it had a flat tire so it was unavailable. How difficult is it to replace a tire? Not that hard or time consuming! Really needed the 6x12, but I guess U-Haul will make more money off me as this will require an additional load because I was limited to a 5x8

John E. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Nothing, return was fast and easy!

coral M. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Trudy O. 
Rating:
4.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

Dominic P. 
Rating:
5.0

Customer did not leave a comment.

Darell L. 
Rating:
4.0

Customer did not leave a comment.

Tim V. 
Rating:
5.0

Customer did not leave a comment.

JACKIE W. 
Rating:
5.0

Customer did not leave a comment.

Janet E. 
Rating:
3.0

Customer did not leave a comment.

Quentin H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Closer to originsting location. Thanks

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Camille B. 
Rating:
5.0

A1 service.

John W. 
Rating:
5.0

The center rep was one of the best I ever had...explained everything very well... will definitely use that location again.

Wade B. 
Rating:
5.0

Drop off was easy. Check in was smooth. My only question is; why did I have to return it to the location provided in Miles City when there is a U-Haul in Forsyth MT?

Mackenzie S. 
Rating:
5.0

Customer did not leave a comment.

R.J. A. 
Rating:
5.0

Th Mark, thanks for your help. Curt

CURTIS A. 
Rating:
5.0

So satisfied with this experience . Friendly , great customer service, everything was explained even when I brought it back .. If i ever need it again this place is it Thank you

helen C. 
Rating:
4.0

Customer did not leave a comment.

LA DONNA E. 
Rating:
5.0

Mark is probably the only intelligent person working for UHaul. He uses common sense when scheduling, he provides customers service, he's fair by providing equitable solutions to problems, all while looking out for the best interests of the company. I wish I could hire him!! Yes! This is by far the best run store this company has. UHaul on-line system is a disaster at best and their customer service call center is pathetic. If you're in Miles City, stop in to talk to Mark. He'll fix it and get you on your way!

Chris J. 
Rating:
4.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Mark went above and beyond to accommodate us for our trailer rental!

Cindy A. 
Rating:
5.0

Everything went great, very satisfied!

Ty B. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Mark was very helpful and prifessional.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Elaine N. 
Rating:
5.0

Started by renting truck & trailer online which turned out to be a mess as nothing online indicated what I had rented was even available. Only after contacting original dealer in Bowman ND before my pickup date did I find out dolly was not available which changed my move date & pickup location. ND & MT Uhaul offices helped (Fargo & Billings) trying to find a dolly. Online reservations should indicate if equipment is not available when selecting. Had I not called in advance I would have showed up expecting a truck & dolly only to dind out dolly was not at that location.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

The guy that runs this place is FANTASTIC! Wish all Uhaul people were like him..be a better company.

Wendy K. 
Rating:
5.0

The owner goes above and beyond and yes I will always do business there..

Max B. 
Rating:
5.0

Thank you great service

Josh V. 
Rating:
5.0

Customer did not leave a comment.

Rhea W. 
Rating:
4.0

Make sure if someone has a reservation that they have the equipment ready at time of reservation.

Chris K. 
Rating:
5.0

The Miles City dealership is wonderful so very helpful

Trish D. 
Rating:
5.0

Keep up the great work///1

Susan M. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

Greg Q. 
Rating:
5.0

Better communication between the online and location.

David M. 
Rating:
5.0

Customer did not leave a comment.

Molly L. 
Rating:
4.0

Customer did not leave a comment.

GEORGE J. 
No reviews have been submitted for this location.

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