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LLOYD U
Customer Reviews for Horizon Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get 10 trucks instead of 15
ANGELA BI returned later in the afternoon on Sunday. No interaction with staff. However in my previous return here, staff was very helpful!
Michael BNothing needed.
STEVE LPersonnel slightly helpful. Making a reservation seems pointless if what you are looking for is not even a guarantee on the date you need it for. Very frustrating experience!
TRICIA WExtremely polite, positive and helpful
sigurjon pMark is always wonderful to work with. He is knowledgeable, friendly and thorough. I never have to worry if things are done right and the equipment is always clean and well maintained at his location.
Susan BUHaul representative was very thorough and informative. Went over all aspects of the truck and rental.
THOMAS BMr. Zumph was helpful and was available for questions and assistance. Unfortunately, he did not have any styrofoam inserts for the mirror/picture boxes that he had on hand.
Dean DI was contacted the day after picking this item up. I was asked when I was returning it, even though I still had three more days to move with the truck. This is very unprofessional and uncalled for. I paid for my time and I shouldn’t be bothered while moving.
TONI LWe had a reservation set up 2 weeks before we needed the truck. The day before we were to get the truck we get a call there is no truck and UHaul was unsure when they would have a truck. Because we had a tight schedule we had to drive 140 miles to get a truck so we could stay in our schedule for the move. Very inconvenient when we did our part and pre-register
Gerald WThe gentleman that helped me was awesome....very helpful !
David MSee above
Lindsey DFriendly and very helpful.
Libby ANothing.. Mark at the Miles City location did an awesome job explaining everything..
David BSuper helpful and knowledgeable. The entire process was quick and efficient. Very affordable. 10/10 would recommend lol
Micah SEverything was good
Robert JMy pick up location was changed the day before I was scheduled to pick up a trailer. New location was 45 miles away, not cool.
John WMark is ALWAYS fantastic to deal with. He is extremely helpful and makes the process easy and fast.
Susan BPeople were real nice helpful
Robert JThis guy should train all u haul locations
William BI thought he was very profesional
Robert JMark is a wonderful person! He is very thorough and answers all questions.
Katherine BNice facility. He was super nice and helpful
Matthew SVery helpful. Nice facility.
Melissa SFriendly and helpful.
John GMark is always a pleasure to work with. He is thorough, conscientious and efficient.
Susan BThorough with check-in, attentive and pleasant.
Gary DGood experience.
Richard HGreat customer service!
Robert PFast frendly and professional service, will recommend and use in the future.
Wilferd KThis guy took his job way too seriously. I accidentally left the padlock keys at the location I was staying 2 miles away and told him I was so sorry and would run home and get them and he treated me like I must’ve left a dead body inside. He was argumentative when I told him my email didn’t specify a drop off time, just the day. Was not friendly. Welcome to a new town not off to a good start.
Veronica LMark runs a tight ship is always a pleasure to do business with.
Jason SExcellent service
David CHad a wonderful experience, the light connector on our car was dirtier then we realized and he went above and beyond to clean it up and get it working. Will definitely be coming back to this U-Haul location again!
Chava BNothing. Nice pickup/drop-off location.
VERN Tsign out the correct truck to match contact🙄🙄🙄🙄
q RExcellent customer service .
MARIEDAILE WEverything and Mr. Mark was great.
Corliss PThe owner is extremely courteous and so helpful!
Jenny RMaintain the vehicle's, safety first.
Coral MMark was very communicative and extremely helpful!
Janae KFIX YOUR TRUCKS TO BE ROAD WORTHY. SPENT 5 HOURS ON THE SIDE OF THE INTERSTATE, THEN HAD TO RELOAD INTO ANOTHER BROKEN TRUCK. WHEN FUELING THE PUMPS DIDN'T SHUTOFF, FUEL WAS WASTED ON THE GROUND. INSPECT YOUR TRUCKS BEFORE RENTING THEM. People pay good money for YOUR UNSAFE TRUCKS. WHERE'S THE DOT? YOU RENT OUT UNSAFE TRUCKS!!
Brian MMark does a really good job at Horizon Uhaul. He really knows his equipment too.
Jason S