Walter B.
They were very helpful.
Customer Reviews for Horseheads Rental Center LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Horseheads Rental Center LLC
Stephanie L.
There may not have been time to clean thoroughly, but the truck was very dirty. I also could have used a lesson on operating the cargo door, specifically locking it. The gentleman who waited on me was very nice and friendly.
AARONBRUCE ELLSW E.
We dropped off the truck while they were closed. All N/A.
Dale L.
The drop off process was easier than pick up
MICHAEL M.
Great Uhaul location to do business with!
Charles M.
Make sure you have all the equipment before the person starts their move. I was short moving pads. I was not about to return to the facility to get the rest. I had to use my own blankets to make up the shortage, then I was charged extra for the shortage.
Christopher M.
Very friendly and efficient
carol P.
No personal contact even using distancing. When you do make contact over the phone, we were told they are closing and to just park the vehicle and pit key in Dropbox.
evan E.
Excellent customer service, fast and friendly. Will absolutely return!
linda S.
PERFECT!!!! My experience couldn't have been better! When I arrived, the van was running and ready! It was a brand new van with only 140 miles on it. The process was quick and easy and we were on our way. When we returned the vehicle, same thing... signed a paper and off we went. The price was fair and reasonable and I will use them again for our BIG move next month! Thank you Frank and Dave.
Sam H.
They were quick to get me in and out very professional and kind. If your in a jam and gotta haul anything these are your guys .
Carol G.
The uhaul owner was very accommodating friendly and helpful. The wipers on the truck were noisy and I think needed replacing. The ride and comfort was awful. Like riding a bucking bronco.
daves M.
nothing
Carla B.
Excellent service. I didn't have a ball for my hitch and they installed one for me. Seriously, the nicest, most helpful people.
john G.
The folks at the Horsehead U-Haul were top-notch. Can't say enough good things about them Thanks, John
Richard M.
The pickup went smoothly with a few glitches with the online bit - this facility desperately needs an updated computer, but the friendly and helpful staff made it smooth.
jeffery K.
The person at this location was excellent. He answered all questions and was super polite
Richard B.
Not everything that I ordered was available.
Kenneth W.
Drop off was quick and easy
john L.
My only idea not a complaint just idea. This location needs a lighted open sign above the door. The non lighted paper sign was blocked by a vehicle in the parking area and the first time I drove by the lights werent on and it looked closed from the road. If the sign was above the door you could see that they're open more easily. Otherwise the experience was seamless and excellent.
Hexum J.
I have no received my bill ??? The tires were very bad and I got stuck on level grass. Cost extra hours to not be able to unload near the garage. I had to walk across the lawn with each load.
Harry J.
Flawless pick up
Marni J.
Friendly customer service, quick pick up and drop off. Easy in and out parking lot. Van was in excellent shape.
J Ray F.
We reserved a 26 foot which was not available. We drove 250 miles to pick up this truck so it would have been nice if someone would've called to say 26 was not available. We had to take a 20 foot and trailer which was very inconvenient!!
David T.
Dave at the counter was extremely helpful and accommodating. I will be a repeat customer whenever I need to rent.
JOE S.
The drivers side Schock or the drivers side ball joint seemed to be gone.Pretty loud going around a corner.Also pretty scary Should be looked at.
Mathieu A.
Initially scheduled online for an Ithaca, NY pickup, but was transferred to this place as the Ithaca, NY location supposedly could not get a 26' truck in time. Bit of a pain in the butt to drive 30 mins away when there is a u-haul location within 3 miles (and it is larger), but this location and the attendant were great. Efficient and courteous service.
David S.
have the correct truck size and time to pickup
CHARLES W.
Could have purchased a trailer for just a little more than the 820 dollars I spent on this rental! Absolutely to high when could have rented one and drove up with one for half the price! Ridiculous but friends on Facebook will here about the outrageous price gouching y'all do
Charles S.
Great people great place to rent from!!!!
ARTHUR L.
VERY Friendly and competent staff.
Kathy S.
Had difficulty logging in and so we didn't know if the truck was checked in because we dropped it off when the office was closed. We called the next day
PATRICK W.
Simply Train your employees on how to use the computer to rent a customer a van
CHRIS S.
VERY HELPFUL ,EASY TO DO BUSINESS WITH.
JAMES D.
Was only there a few minutes to drop off. Very nice people and nice place. Easy to identify with signs and UHAUL equipment out front.
chris S.
ALWAYS THERE TO HELP AND ANSWER ALL QUESTIONS. I WILL BE BACK TO DO MORE BUSINESS WITH THEM. THANKS,C.S.
ray M.
I had originally planned to get my U-Haul vehicle at a different site (Odessa) and was aware that perhaps the cargo van would not be available in which case U-Haul would notify me to use the Horseheads site. I never received any notification from U-Haul about the change until I arrived at Odessa.
Kayla E.
I reserved online and said no the the insurance yet the guy added it at the pick up location. Horrible customer service
ROBERT C.
When the customer arrives, have the equipment there that he ordered, and received a confirmation number for. I was told by the associate at Horseheads U-Haul that he did not have the 15' truck which I ordered and had a confirmation number for. He further told me that his boss told him to lock the door and leave before I arrived! (Since they knew they didn't have the truck which I ordered.)
Cena B.
The showroom has a lot of go cart parts and not much UHaul merchandising - although I saw that there were a couple hand trucks and moving blankets available. The owner and worker were friendly and helpful.
Jack M.
Truck was low on oil to start Lights were dim at night and red battery light blinked on and off Abs brake light went on and off entire trip U haul people were good but equipment was sketchy
Maureen B.
They were very friendly and helpful. It was a pleasure to deal with them.
Dan T.
Fine
Sheila H.
The staff was very helpful and friendly. Great experience.
David P.
Always have good service here.
JANINE S.
It was as no the Ithaca Rd locations fault in anyway, he was a bit confused as to why I was returning there as well..
James P.
John Woods was excellent as an employee-fully explained the truck etc.
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