Customer Reviews for Horseheads Rental Center LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Horseheads Rental Center LLC
john G. on
The folks at the Horsehead U-Haul were top-notch. Can't say enough good things about them Thanks, John
Richard M. on
The pickup went smoothly with a few glitches with the online bit - this facility desperately needs an updated computer, but the friendly and helpful staff made it smooth.
jeffery K. on
The person at this location was excellent. He answered all questions and was super polite
Richard B. on
Not everything that I ordered was available.
Kenneth W. on
Drop off was quick and easy
john L. on
My only idea not a complaint just idea. This location needs a lighted open sign above the door. The non lighted paper sign was blocked by a vehicle in the parking area and the first time I drove by the lights werent on and it looked closed from the road. If the sign was above the door you could see that they're open more easily. Otherwise the experience was seamless and excellent.
Hexum J. on
I have no received my bill ??? The tires were very bad and I got stuck on level grass. Cost extra hours to not be able to unload near the garage. I had to walk across the lawn with each load.
Harry J. on
Flawless pick up
Marni J. on
Friendly customer service, quick pick up and drop off. Easy in and out parking lot. Van was in excellent shape.
J Ray F. on
We reserved a 26 foot which was not available. We drove 250 miles to pick up this truck so it would have been nice if someone would’ve called to say 26 was not available. We had to take a 20 foot and trailer which was very inconvenient!!
David T. on
Dave at the counter was extremely helpful and accommodating. I will be a repeat customer whenever I need to rent.
JOE S. on
The drivers side Schock or the drivers side ball joint seemed to be gone.Pretty loud going around a corner.Also pretty scary Should be looked at.
Mathieu A. on
Initially scheduled online for an Ithaca, NY pickup, but was transferred to this place as the Ithaca, NY location supposedly could not get a 26' truck in time. Bit of a pain in the butt to drive 30 mins away when there is a u-haul location within 3 miles (and it is larger), but this location and the attendant were great. Efficient and courteous service.
David S. on
have the correct truck size and time to pickup