Customer Reviews for Horseheads Rental Center LLC
(U-Haul Neighborhood Dealer)

152 reviews

210 Old Ithaca Rd   Horseheads, NY 14845

(607) 739-3194

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 739-3194

210 Old Ithaca Rd
Horseheads, NY 14845

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Frank always has the equipment I reserved, it is always ready when I get there, and he ensures everything is safely connected, I understand my responsibilities, and gets me on my way in a timely manner. You couldn't ask for more.

Robert B. 
Rating:
5.0

Wonderful, friendly, and helpful people! Love going there!

Darlene W. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Catherinlynne R. 
Rating:
5.0

I wasn't able to use my cellphone to properly turn in the rental vehicle likely due to weak cell phone reception...

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

The web site was not working well, so it took over a half hour to try to register and I ended up going inside anyway. It made me late for my movers.

Darlene W. 
Rating:
5.0

Great service very helpful

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

HOPEDELIGHT G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Frank goes above and beyond expectations to ensure you get what you need.

ROBERTDEAN B. 
Rating:
5.0

Customer did not leave a comment.

JILL K. 
Rating:
4.0

The gentleman I worked with was fantastic. Very friendly and helpful. I got to the store about 30 minutes after my pick up time so he helped me get checked in and what not.

Teri L. 
Rating:
5.0

Instructions on how to connect trailer if there is no one there to do it! Took us a while to figure it out and it was sleeting:(

JACOB A. 
Rating:
5.0

Your prices are too high!!!

BRYANCHARLES B. 
Rating:
5.0

Customer did not leave a comment.

AILEEN S. 
Rating:
5.0

Truck availability. I couldn't get the truck I needed then the truck I got didn't come with a ramp. The lady on the phone was pushy with her insurances. Accept no as an answer and move on please. I'd rather you tell me hey the truck your getting doesn't have a ramp.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYSCOTT W. 
Rating:
5.0

Customer did not leave a comment.

SCOTTA C. 
Rating:
5.0

Just want to thank Frank for helping my out on my my needed moving trailer....he went above and beyond to help me find the right size I needed.....Thanks

MICHAELJOSEPH JR M. 
Rating:
5.0

Customer did not leave a comment.

JAMESSCOTT Y. 
Rating:
4.0

Very friendly and helpful

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Frank made renting a U-haul a very enjoyable experience, He was most accommodating. He gives your company a good name. Armand Fusco

ARMAND F. 
Rating:
5.0

Mr Morich has been my go to for rentals for many years. Always very nice, accommodating and over the top fire customer service!

Fred K. 
Rating:
5.0

The customer care that calls to set everything up totally sucks. They NEVER give you the location you choose. Why offer, if not every single time you send mr to another location. I have rented numerous times and it always works out the same. Last trip was told location 5 miles away. It was 25 min away a-lot more then 5 miles.

Francis K. 
Rating:
5.0

Customer did not leave a comment.

goerge C. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Great service

RICHARDALLAN K. 
Rating:
4.0

Customer did not leave a comment.

donna G. 
Rating:
5.0

keep up the good work

Joshua S. 
Rating:
5.0

It was an excellent experience. Pick up using the lock box and return the same was very easy and enjoyable. Truck was in excellent condition and handled very well. My first time driving a U-Haul truck and it was very comforting knowing that I can rely on Uhaul for a positive experience

Lorraine W. 
Rating:
3.0

I asked for a furniture dolly and didn't not receive one and was charged for one

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
3.0

Customer did not leave a comment.

Destiny P. 
Rating:
5.0

Customer did not leave a comment.

SCOTTA C. 
Rating:
1.0

No one was on site. The website to check in crashed 8 times and would not allow me to return the trailer. The customer service hotline had a 30-minute wait. The return process was way too cumbersome and took too much of my personal time. I doubt I will use this service again.

James L. 
Rating:
5.0

The trailer was very squeaky all the time. On way home it developed a clackity-clack sound that I could not figure out what was causing it. Also, a tie down inside the trailer was broken.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

THOMASM G. 
Rating:
3.0

Customer did not leave a comment.

GERARDO L. 
Rating:
1.0

Store wasn't opened at 3:55. Spent 2 hours trying to straighten everything out. When I was able to get a hold of vehicle, my charges had jumped to $300 from $179 because they changed the return date. This was one of the worst experiences I've ever had.

John K. 
Rating:
4.0

Smelled like cigarette smoke inside the store. I was only in there for a minute though and the staff was super helpful and friendly in getting me disconnected.

William S. 
Rating:
5.0

There was a very pungent odor in the uhaul.

Tara C. 
Rating:
5.0

Was fast and easy. Simple. He helped me out alot and made the whole process go fast and went above and beyond. Best uhaul experience we had. Thank you for your help and time.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
4.0

Truck and a leak and tow ended up breaking

EMILY KATHRYN L. 
Rating:
5.0

Amazing dealership

frank M. 
Rating:
5.0

Customer did not leave a comment.

LUISF M. 
Rating:
5.0

They were very helpful.

Walter B. 
Rating:
3.0

There may not have been time to clean thoroughly, but the truck was very dirty. I also could have used a lesson on operating the cargo door, specifically locking it. The gentleman who waited on me was very nice and friendly.

Stephanie L. 
Rating:
3.0

We dropped off the truck while they were closed. All N/A.

AARONBRUCE ELLSW E. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

DANIELJOHN C. 
Rating:
3.0

The drop off process was easier than pick up

Dale L. 
Rating:
4.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

SHANDA W. 
Rating:
5.0

Great Uhaul location to do business with!

MICHAEL M. 
Rating:
3.0

Make sure you have all the equipment before the person starts their move. I was short moving pads. I was not about to return to the facility to get the rest. I had to use my own blankets to make up the shortage, then I was charged extra for the shortage.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

YOTAM E. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

kim M. 
Rating:
5.0

Customer did not leave a comment.

evelyn A. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Very friendly and efficient

Christopher M. 
Rating:
2.0

No personal contact even using distancing. When you do make contact over the phone, we were told they are closing and to just park the vehicle and pit key in Dropbox.

carol P. 
Rating:
3.0

Customer did not leave a comment.

Beverlyn C. 
Rating:
5.0

Customer did not leave a comment.

april S. 
Rating:
3.0

Customer did not leave a comment.

Cristopher P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Excellent customer service, fast and friendly. Will absolutely return!

evan E. 
Rating:
5.0

Customer did not leave a comment.

Jake I. 
Rating:
5.0

PERFECT!!!! My experience couldn't have been better! When I arrived, the van was running and ready! It was a brand new van with only 140 miles on it. The process was quick and easy and we were on our way. When we returned the vehicle, same thing... signed a paper and off we went. The price was fair and reasonable and I will use them again for our BIG move next month! Thank you Frank and Dave.

linda S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

They were quick to get me in and out very professional and kind. If your in a jam and gotta haul anything these are your guys .

Sam H. 
Rating:
5.0

The uhaul owner was very accommodating friendly and helpful. The wipers on the truck were noisy and I think needed replacing. The ride and comfort was awful. Like riding a bucking bronco.

Carol G. 
Rating:
5.0

nothing

daves M. 
Rating:
5.0

Excellent service. I didn't have a ball for my hitch and they installed one for me. Seriously, the nicest, most helpful people.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The folks at the Horsehead U-Haul were top-notch. Can't say enough good things about them Thanks, John

john G. 
Rating:
5.0

Customer did not leave a comment.

rae ann K. 
Rating:
5.0

The pickup went smoothly with a few glitches with the online bit - this facility desperately needs an updated computer, but the friendly and helpful staff made it smooth.

Richard M. 
Rating:
5.0

The person at this location was excellent. He answered all questions and was super polite

jeffery K. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
2.0

Not everything that I ordered was available.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

Drop off was quick and easy

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

DAN L. 
Rating:
5.0

Customer did not leave a comment.

Terry Z. 
Rating:
2.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

My only idea not a complaint just idea. This location needs a lighted open sign above the door. The non lighted paper sign was blocked by a vehicle in the parking area and the first time I drove by the lights werent on and it looked closed from the road. If the sign was above the door you could see that they're open more easily. Otherwise the experience was seamless and excellent.

john L. 
Rating:
4.0

Customer did not leave a comment.

Bosun J. 
Rating:
5.0

Customer did not leave a comment.

Virginia L. 
No reviews have been submitted for this location.

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