Very friendly there.
BRENDA U
Customer Reviews for Horus Energy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience working with this Uhaul location.
William LThe equipment that I reserved was not provided in my rental. This fact was not disclosed to me and I was charged for it. When I called back after learning this, I was told that they don’t have the equipment that I ordered and that they would refund me upon return of the truck. However my rental was one-way and I NEEDED the equipment. I then spent 2 hrs driving around to find it!! Ultimately the store in Salem, MA was able to refund me and set up a 2nd contract just for the equipment. Then, it ended up being a big problem to get credit for the return. Thankfully, when I called the Salem store when I was returning the equipment in East Conway, NH, the employee who had helped me there answered the phone, remembered me, and was able to credit my return. He was wonderful but my overall experience which started at the Horus location was terrible.
Elana AA special thanks to Mario, Justin, Tim, Wellington, and Page: Each one of you were very kind and professional. Keep up the great service, and God bless you all.
Felix MAmazing service. They went above and beyond to make sure I was taken care of. Best service I have ever had. I’ll definitely use this service again.
Levar JThank you very much to both Justin, and to Wellington the mechanic for being so professional and kind.
felix mNeeds to be cleaned inside and the bed had a pot of dirt in it , No windshield fluid.,and had a bad smell I had to buy air freshener.
Ron BI was charged $75.00 for fuel, when I returned it with more fuel than I picked it up with. Picked up with just over half tank, returned with three quarters. Attempted twice to call Horis Energy phone, no answer. Filed dispute with cc company.
VINCENT DGood
Jean LI was happy with everything.
Ruth CBom
Silvana SHi Thank you for your service. But You take to much time for the process when you make the reservation.
Oslin FThe retailer charged $99 additional rental charge for this rental. I rented this truck at around 7:30AM and returned the truck at 10:30AM on the same day traveling to Boston and back, topping at best, 20 miles.
Aswani KVery polite and eager to pleased
Gladys LFast friendly service
Gregg WMisleadibg selef pickup, the woman haf no idea what that was. Van was confuaed for a truck. Every possible light was on , low tire presssure, oil changd required, no places to park my car. She did not care when I tried to tell her about those issues.
REGINE RThe rental was not inspected prior to delivery to renter and as expected the same didn't happen when the rental was returned to the vendor. This oversee lead to a major complain from the client. I will never never rent again from you.
Musanda LGreat customer service and professional people
Jorge RI was over charges by 70.00 and they never answer the phone my number is 781 363 9339 I would like the manager to contact me Edward Portalla
EDWARD PProfessional people, excellent customer service
william nmy experience is for the sales serveces man is very bad i don't recommended any people's to rent any vehicles him in chestnut st lynn office very bad representation
Kaven EHave the truck’s maintained. Fix damages (like a completely shattered side view mirror which is a safety problem!! ) washer fluid didn’t work, I put my own in it, it still didn’t work. The truck smelled like straight cigarettes smoke. There was trash in it upon pick up. Terrible. Disgusting. Never again.
Tatum Cwhen participating in this form of vendor relationship, it would be good if the vehicles had some form of operator manual for both the vehicle in use but also the nature of using a UHAUL vehicle. For example, I didnt reaiize until later I was supposed to do some stuff cause I didnt have my phone with me, and in some cases there were "X"'s to identify reported damage, but since I didnt know that I reported damage that had already been reported. For example, this kind of manual would have the steps as the first page, "Before you leave this location" . You have that information in your SMS packet, but its a foolish assumption that people will have both their phones, the ability to take data message, and the ability to open a browser and review.
Jon JEverything is great with the location and service.
Victor EThe location only has one truck, and the system allows more than 1 rental at a given time. Luckily I arrived over an hour early, and someone else who rented the vehicle before me was 50 minutes late (his reservation was then cancelled once they gave me the keys). The vehicle also had only a quarter tank of gas. However, they did give me the moving blankets I requested.
Sean MCustomer service was terrible and rude. Also, I told him to extend it an hour until 630 and he didn’t. The persons name is Deya. When I came back at 6 to be early by 30 mins. I get a notification from my bank saying I was charged an extra 35 when I specifically asked to be extended until 6:30! When I call them about it this morning the manager of the business Mohammed hung up in my face about 3 times before never responding again
Carlos RExcellent customer service both in person and virtually, gas station very convenient for returns. Bilingual. Will rent here again!
Kenneth NI had to switch locations from the Uhaul in Salem, MA after they gave away the van. I was ok with this policy as I was unknowingly late to pick up but the customer service was some of the worst i have seen. Uhaul should really evaluate how the Salem, MA store is operated and staffed. I will never return here and will actively refer against it. The pickup spot in Lynn u was referee too was just fine.
Juan GThis truck and car dolly were one way rentals from Salem to Lewisburg, TX. 1,8040 miles. Equipment problems. The car dolly's right light had been hit and dislodged from the fender. It was held on by "plastic zip ties." Once the truck was loaded, we hooked up the dolly and strapped down the car. It was then we noticed the right light did not work. It took 5 hours to get this light replaced and properly connected to the trailer. This happened before we began our trip. Day 1 and 2 of our drive, the truck was pulling very hard to the left. On the afternoon of (drive) day two, the steering problem become worse. At this point we inspected the front tires and found the right inboard tread of the tire was worn smooth. I photographed the tire and contacted roadside assistance. I was instructed to remain at my location until the tire was replaced. We were delayed 3 hours waiting until we could continue our trip. Once the right tire was replaced, the truck drove normally. Day four of our trip, only 1 hour and 30 minutes from our destination, the outboard right rear tire blew completely apart lowering the loaded truck on the the wheel. The inboard tire was flat with almost NO TREAD. This happened on a busy interstate highway. With some difficulty I was able to get the truck into the breakdown lane. Local police arrived and stayed on site until roadside assistance could come. The inboard tire was worn out and went flat putting all the trucks weight on the one outboard tire which then overheated and blew OUT. I have photographs of all of these problems. When I returned the truck, I recounted what had happened to the store manager. She reported she was only able to credit us $300.00 but would create some sort of review document for the "high ups." Even though I've used U-Haul equipment in the past, I doubt I'll ever be able to trust the company again. How can a truck with 114 thousand plus miles and 2 bad tires be offered to someone moving this far ONE WAY? Why wasn't the dolly light AND the tire conditions inspected? Fortunately, I was able to safely bring the truck a stop without losing control after the tires blew out and dropped the rear axle onto the outboard wheel? I could have lost control, lost my life and perhaps injured others because of this negligence. After this "trip from hell" I get a $300 credit? Really? U-Haul has 30 days to respond to me about this situation from someone "higher up" than the store manger in Lewisville or I am considering contact legal counsel.
Stephen S